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• Dependable Software Engineer with 15+ years of experience managing and developing end-to-end enterprise solutions in the IT industry in both waterfall and Agile environments• Expertise includes managing concurrent programs and projects across departments to drive Agile Methodologies while maintaining a user-centric approach• Extensive background in product ownership, requirements gathering and analysis, design, construction, testing, post-production support, documentation, and change management• Hands-on leader excellent at mentoring high-performance teams capable of handling any technical needs• Natural communicator and relationship builder, excellent at bridging the communication gap between executive management and technology teams to ensure all project goals are feasible and cohesive• Adaptable and quick learner highly skilled at learning new technical skills and becoming quickly productive in new industries and dynamic, ambiguous environments• Superior ability to apply big picture thinking and strong decision making to achieve project objectives within established scope, time, quality, and budgetCore Competencies include:Certified Scrum MasterSoftware DevelopmentEngineering ManagementProcess ImprovementProduct StrategyAgile & Waterfall MethodologiesTechnical Project ManagementTraining & MentoringFull Development LifecycleCustomer Relationship ManagementTeam LeadershipCommunicationQuality AssuranceProblem SolvingTroubleshooting
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Software Engineer Ii & Scrum MasterNordstrom Feb 2011 - Jun 2020Seattle, Washington, Us• Served as full-capacity SME (Product Consultant, Tech Lead, Program Manager) while comprehensively managing all technical aspects of the Pega Systems-based call center application and Convergys-based IVR application teams• Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations• Collaborated with product owners, business and technical teams, and other scrum masters to define solutions and drive progress while managing large projects• Facilitated Scrum framework, including sprint planning, backlog refining, daily scrums, sprint reviews, and sprint retrospectives• Communicated project updates, progress, and roadblocks to customers and stakeholders at all levels• Stepped in as Interim Manager for struggling teams, keeping projects on track while new official managers were hired and trained on product specifications• Utilized AWS, Lex, Lambda, and Polly to quickly create chat bots for texting and NLU proof of concepts that were well received and converted to other projects• Mentored team members with improving coding skills and provided feedback on methods for reaching established milestones• Controlled resources and assets for department activities to comply with industry standards and government regulations -
Software EngineerGo Ahead It Solutions & Engineering, S.L. Sep 2010 - Feb 2011Bilbao, Vizcaya, Es• Served in a consulting capacity to perform IVR and PBX support, maintenance, and development for Nordstrom before ultimately converting to a full-time permanent employee• Analyzed data to coordinate installation of new systems or modification of new and existing systems• Reviewed project specifications and designed technology solutions that met or exceeded performance expectations -
Software EngineerDst Systems Aug 1998 - Sep 2008Windsor, Connecticut, Us• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance• Maintained and enhanced existing code for enterprise IVR using Edify, Nuance, Genesys, SQL, and an in-house UUI solution• Owned full project lifecycle for client-specific enterprise IVR solutions for Asurion and Argus Health Systems, including providing 24/7 first-line support for Asurion• Collaborated with clients to gather business requirements and produce data, business, and call flow models using Visio and Provision• Wrote, designed, and implemented the first automated cell phone insurance IVR, which allowed users to quickly start a claim, check the claim status, and get tracking information for approved claims• Created nightly and real-time automated reporting processes for Asurion with paging capabilities to keep clients informed with accurate, up-to-the-minute data• Led all coding, testing, and implementation and produced technical design and system documentation• Reduced process inconsistencies by effectively training and mentoring team members on best practices and protocols• Used various interfaces including HTML, XML, DLLS, and CICS view calls -
Software EngineerMegaforce Aug 1997 - Aug 1998Leawood, Kansas, Us• Maintained and enhanced existing software for NCI check processing machines using Micro-Focus COBOL, COBOL II, and JCL in both batch and real-time environments• Traveled to various client sites to install new software, troubleshoot, and debug existing software• Converted a consulting position at DST Systems, Inc into a full-time permanent associate position -
Software EngineerDirect Tech Jan 1997 - May 1997Omaha, Nebraska, Us• Served as a consultant assigned to ConAgra Corporate MIS, maintaining and enhancing existing distribution software using COBOL and JCL -
Programmer / AnalystMha Software Services Sep 1996 - Jan 1997• Assisted with backlog of projects for custom distribution accounting software package as consultant assigned to D.M.S.I.• Served as subject matter expert on using AcuCobol in a UNIX Environment -
Programmer / AnalystBass & Associates, P.C. May 1996 - Aug 1996Tucson, Az, Us• Performed as a consultant assigned to Matrixx Marketing• Maintained and enhanced existing software for inbound marketing software using COBOL and JCL -
Programmer / AnalystCap Gemini America Apr 1995 - May 1996• Designed, coded, and tested sections of the Settlement Rewrite Project in an MVS environment using COBOLII and learning JCL and SQL on the job • Worked in a consulting position at First Data Corp
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Computer ProgrammerD.M.S.I. Jul 1992 - Apr 1995• Maintained existing code and wrote new code when necessary for a custom distribution accounting package using COBOL in an RS6000/Unix environment• Managed operations for EDI programs and interface• Assisted with interviewing, hiring, and training new employees to ensure all teams were filled with high-quality individuals
Lisa Hightower Skills
Lisa Hightower Education Details
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Nebraska College Of BusinessComputer Science -
New Horizons Computer Learning CenterApplication Developer Program
Frequently Asked Questions about Lisa Hightower
What is Lisa Hightower's role at the current company?
Lisa Hightower's current role is Software Engineer | Certified Scrum Master | Tech Lead | 15+ years working SDLC in Agile and IT environments.
What is Lisa Hightower's email address?
Lisa Hightower's email address is li****@****ail.com
What is Lisa Hightower's direct phone number?
Lisa Hightower's direct phone number is +181652*****
What schools did Lisa Hightower attend?
Lisa Hightower attended Nebraska College Of Business, New Horizons Computer Learning Center.
What are some of Lisa Hightower's interests?
Lisa Hightower has interest in Watching Sports, Motorcycling, Football, Casinos, Photograph, Kids, Exercise, Investing, Traveling, Electronics.
What skills is Lisa Hightower known for?
Lisa Hightower has skills like Sdlc, Sql, Software Development, Requirements Analysis, Requirements Gathering, Unix, .net, Visio, Javascript, Software Development Life Cycle, Html, Customer Relationship Management.
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