Lisa Amsden Email & Phone Number

Manage day to day operations of the service department; take service calls, work with customers as well as vendors and manufacturers, schedule and manage technicians, procure material and parts, and inventory control.Schedule installation of new equipment, including coordinating crane availability or other equipment needed to complete the job, enter new equipment into Timberline, and communicate completion of job to Accounts Receivable department ensuring the job is invoiced in a timely manner.Coordinate and monitor material invoices from vendors, as well as, warranty administration for all new equipment.Involved in all aspects of invoicing to the customer, reviewing and verifying weekly time cards from technicians to ensure accurate hours and costs are charged to the customer and then entering all service work invoices into Timberline, which requires attention to detail to ensure invoicing for work is accurate and complete.Respond to customer service issues and resolve in a beneficial manner to both the Company and the customer.Update and maintain On Call schedule for technicians.

Coordinated domestic and international travel arrangements for President and management staff.Edited and finalized presentations using Powerpoint software.Coordinated on-site and off-site meetings for President and management staff.Prepared/edited correspondence for President.Utilized Excel in support of budget and sales reports.Coordinated complex company mailings to distribution which included using mail merge, printing artwork, burning information onto CD's as well as working with highly confidential pricing lists.Laid out and edited company MSDS and product box art on a MAC utilizing Illustrator and Quark software. Edited/ordered company business cards using Pagemaker software.Provided other miscellaneous administrative support as needed, such as; arranging conference calls, coordinating meeting and travel arrangements.

Education record

Education record