- Leads a team of business development and customer success professionals in attaining our objectives within the Lifeworks division- Focused on promoting our wellness platform to decision makers in both the private and public sector and to organizations of all sizes- Responsible for a P&L

- Responsible for ensuring that our global customer success team meets its KPIs- Leading a team to monitor, track and report on KPIs- Build strategy to ensure retention and upsell of current customer base

- Leading the marketing team in the production of top quality communications, tools and support for our customer facing teams- Responsible for global customer success strategy

- Responible for building and leading a national SMB strategy and team- Owner of national P&L

- Leading a team of professionals in achieving sales and account management objectives- Promoting our mental health tools and services

• Leads a team of Account Executives, working to achieve their sales, persistency and profitability objectives, total of 12 direct reports in Montreal, Ottawa & Quebec City• Key involvement in strategic projects to obtain leadership market share for Manulife small business group benefits, leading a team of Account Executives in this segment• Expanded role in 2014 which included leadership of Account Executives working in the mid-market (groups of 51-400 employees)• Expanded role in… Show more • Leads a team of Account Executives, working to achieve their sales, persistency and profitability objectives, total of 12 direct reports in Montreal, Ottawa & Quebec City• Key involvement in strategic projects to obtain leadership market share for Manulife small business group benefits, leading a team of Account Executives in this segment• Expanded role in 2014 which included leadership of Account Executives working in the mid-market (groups of 51-400 employees)• Expanded role in February 2015 which now includes leadership of Account Executives working in Montreal, Ottawa & Quebec City• Played consulting role in Manulife’s Advisory Committee in the launch of the Pooled Registered Pension Plan product• Principle role in Manulife Financial’s Small Business Research Report• Acts as regional liaison to Inside Sales team Show less

• Mentors, guides and leads team of Account Executives to further their sales and service skills.• Stays current with competitive and marketplace developments.• Generates creative and original ideas to support initiatives, solutions, training and sales objectives.• Maintains customer focus and stays current with issues and areas needing improvement.• Promotes Manulife’s small and medium business group benefits offer to advisors.• Prepares and presents approved continuing… Show more • Mentors, guides and leads team of Account Executives to further their sales and service skills.• Stays current with competitive and marketplace developments.• Generates creative and original ideas to support initiatives, solutions, training and sales objectives.• Maintains customer focus and stays current with issues and areas needing improvement.• Promotes Manulife’s small and medium business group benefits offer to advisors.• Prepares and presents approved continuing education training seminars to our advisor network. Show less

• Develop and maintain relationships with Plan Advisors and Plan Sponsors• Achieve the Regional Group Office's sales, revenue growth and profitability targets• Develop and acquire new clients and expand relationship with existing clients • 185% of sales target achieved in 2006 and 308% in 2007

• Apply underwriting guidelines and practices, financial agreements, special agreements and a knowledge of group benefits practices and policies in order to prepare recommendations for risk assessment and establish pricing for group plans• Prepare the pricing calculations on new business proposals and amendment pricing for Corporate Account clients (National clients)

• Provide technical expertise, support and creative solutions to staff and plan administrators to ensure service/quality is optimized for Corporate Accounts clients• Act as the key liaison for Plan Implementation and Amendment with respect to plan member activities to gather client requirements and develop administrative solutions

• Accountable for the implementation of new clients and amendment activity on existing clients• First line of Head Office service support and internal communication for the customer