• Consulted and advised other representatives on city regulations, policy, procedures and de-escalations calls.• Handled inbound calls for New York City's 311 department.• Address and inform inbound callers about city services and benefits within a timely fashion.• Accepted and submitted city complaints while de-escalating irritated callers.• Processed and attended calls on a back to back basis.

• Belong to a team whose mission is to help New York City residents obtain essential services.• Assist customers, providing options/ resolutions in a timely efficient manner.• Maintain service knowledge to better assist customers with information, comments,concerns, and questions.• Train new employees with call handling, distress customers, and new technologies.• Follow communication guidelines, policies, and procedures.• Upgrade and cancel customer service request.•… Show more • Belong to a team whose mission is to help New York City residents obtain essential services.• Assist customers, providing options/ resolutions in a timely efficient manner.• Maintain service knowledge to better assist customers with information, comments,concerns, and questions.• Train new employees with call handling, distress customers, and new technologies.• Follow communication guidelines, policies, and procedures.• Upgrade and cancel customer service request.• Handle customer complaints and provide alternatives and/or solutions to ensure resolutionsto complaints.• Assist customers in placing orders, canceling orders and making updates to Get Food NYCorders. Show less

• Answer phones and greet visitors.• Schedule appointments and maintain calendars.• Schedule and coordinate staff and other meetings.• Collate and distribute mail.• Prepare communications, such as memos, emails, invoices, reports and other correspondence.• Write and edit documents from letters to reports and instructional documents.• Create and maintain filing systems, both electronic and physical.• Manage accounts and perform bookkeeping.

• Schedule appointments and maintain calendars.• Schedule and coordinate staff and other meetings.• Supervisor to staff and oversee weekly completed work reports.• Supervise the preparations for all communications, such as memos, emails, invoices, reports and other correspondence.• Write and edit documents from letters to reports and instructional documents.• Create and maintain filing systems, both electronic and physical.• Manage accounts and perform bookkeeping.•… Show more • Schedule appointments and maintain calendars.• Schedule and coordinate staff and other meetings.• Supervisor to staff and oversee weekly completed work reports.• Supervise the preparations for all communications, such as memos, emails, invoices, reports and other correspondence.• Write and edit documents from letters to reports and instructional documents.• Create and maintain filing systems, both electronic and physical.• Manage accounts and perform bookkeeping.• Assisting payrolls.• Maintain office supplies.• Ordering caterings for meetings. Show less