Lisa Clark

Lisa Clark Email and Phone Number

Global Sales Director - Contact Center AI | B2B SaaS @ Microsoft @ Microsoft
Redmond, WA
Lisa Clark's Location
Greater Seattle Area, United States, United States
Lisa Clark's Contact Details
About Lisa Clark

With extensive experience across nearly every role in a contact center, I have successfully built and managed multiple contact center programs, including a global operation overseeing all aspects of operations, technology, and customer relationship management. Currently, I leverage my passion for innovation by selling cutting-edge technology solutions, focusing on the transformative power of generative AI and deepfake technologies.My passion is in people. I get my energy from leading, enabling, and improving. Motto: I’m happy to lend a listening ear. I won’t always have the answers but I’ll know someone who does. Equipped with a Bachelor of Arts focused in Sociology-Law and Society from University of California, San Diego.

Lisa Clark's Current Company Details
Microsoft

Microsoft

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Global Sales Director - Contact Center AI | B2B SaaS @ Microsoft
Redmond, WA
Website:
microsoft.com
Employees:
10
Company phone:
0124 415 8000
Lisa Clark Work Experience Details
  • Microsoft
    Global Sales Director - Americas, Contact Center As A Service
    Microsoft Jul 2024 - Present
    Redmond, Washington, Us
    As the Americas Sales Director for the Global Black Belt (GBB) team, I lead strategic sales initiatives for Contact Center as a Service (CCaaS) solutions. My role involves driving innovation, enhancing customer engagement, and accelerating business growth across the Americas. I collaborate with cross-functional teams to deliver cutting-edge solutions that transform customer experiences and achieve business objectives.
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  • Microsoft
    Sr Account Executive
    Microsoft Mar 2022 - Jul 2024
    Redmond, Washington, Us
    Contact Center AI (Automotive, Transportation and Manufacturing)Quota Attainment: 154%B2B SaaS with expertise in retail, fins, telco, transportation, and automotive.
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  • Nuance Communications
    Account Executive- Retail Marketplace
    Nuance Communications Oct 2021 - Mar 2022
    Burlington, Ma, Us
    View
  • Nuance Communications
    Digital Client Partner
    Nuance Communications Oct 2020 - Oct 2021
    Burlington, Ma, Us
    Brand ambassador for all things digital. Driving digital strategy within current install base and in net new opportunities.Generated more pipe than anyone in the field. (30+ net new opps over a year)
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  • Nuance Communications
    Principal Consultant, Continuous Improvement And Enablement-Digital
    Nuance Communications Feb 2019 - Oct 2020
    Burlington, Ma, Us
    Advanced to enable the Americas Consulting & Optimization team to better align across the organization, cross train as appropriate, improve efficiencies & processes, and ensure product launches & internal adoption are successfully achieved.• Large-scale product rollout across the Professional Services division.• Liaison and spokesperson for Enterprise Professional Services into Product, R&D, Security, Executive Leadership, & more.• Organize and design knowledge management space for organization of 1,000+.• Create and facilitate organizational meetings and trainings across the division, relevant to team needs.
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  • Nuance Communications
    Manager, Digital Program Optimization
    Nuance Communications Feb 2018 - Feb 2019
    Burlington, Ma, Us
    Managed a team of SaaS Digital Program Managers, along with multiple Fortune 500 accounts to analyze and optimize their digital footprint.Drove the relationship between Nuance and the client on a day-to-day basis, providing consultation to maximize the use of Nuance’s omni-channel solutions to achieve both client and company goals. Clearly and effectively communicated vision to create consensus and successfully align internal technical, reporting, and delivery teams to build and deploy client needs.
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  • Nuance Communications
    Principal Program Consultant, Digital Program Optimization
    Nuance Communications Feb 2017 - Feb 2018
    Burlington, Ma, Us
    Advanced to streamline best practices and lead initiatives focused on enablement, empowerment, retention, and culture for Digital Program Managers and Digital Program Strategists. Acted as liaison between team and company and leveraged feedback to implement changes, revamp meetings, screen candidates, vet new tools, and roll out new technology.• Partnered with department heads to improve strategy, streamline processes, drive best practices, & meet company goals.• Played a key role in the research, analysis, selection, and implementation of new tools, technologies, and services.• Project managed global and functional projects with internal teams to drive business outcomes.
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  • Nuance Communications
    Senior Client Services Manager
    Nuance Communications Feb 2015 - Feb 2017
    Burlington, Ma, Us
    Increased customer conversion by 13% yoy within 1 year.TouchCommerce offers e-commerce conversion solutions to boost online revenue and customer satisfaction by converting more site traffic rather than increasing marketing spend.
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  • Touchcommerce
    Call Center-Operations Supervisor
    Touchcommerce Oct 2012 - Feb 2015
    I managed multiple teams of agents chatting for enterprise clients. Responsible for agent metric and performance, client script writing, intake of client needs and reporting, and process improvement.
  • Touchcommerce
    Sales Chat Agent
    Touchcommerce Apr 2011 - Oct 2012
    Managed inbound chats by selling and up selling client products and services. He accountable for metrics such as: CSAT, Conversion Rate, SPH, Average Handle time etc. Discovery, Recommend, Sell based methodology. Wrote scripts for program. Consistent top seller month over month.

Lisa Clark Skills

Project Management E Commerce Customer Service Microsoft Excel Time Management Microsoft Word Social Networking Social Media Customer Satisfaction Marketing Sales Leadership Team Leadership Event Planning Data Analysis Team Building Social Media Marketing Training Salesforce.com Outlook Editing Online Marketing Public Speaking Facebook Coaching Mobile Devices Data Entry Critical Thinking Interviews English Sales Operations Crm Customer Experience Team Management Statistics Enforcement Spanish Inventory Management Leadership Development Quality Assurance Seo Vendor Management Teamwork Windows Sales Management Access Employee Training Recruiting Spss Operations Management

Lisa Clark Education Details

  • Uc San Diego
    Uc San Diego
    Sociology-Law And Society

Frequently Asked Questions about Lisa Clark

What company does Lisa Clark work for?

Lisa Clark works for Microsoft

What is Lisa Clark's role at the current company?

Lisa Clark's current role is Global Sales Director - Contact Center AI | B2B SaaS @ Microsoft.

What is Lisa Clark's email address?

Lisa Clark's email address is li****@****nce.com

What schools did Lisa Clark attend?

Lisa Clark attended Uc San Diego.

What skills is Lisa Clark known for?

Lisa Clark has skills like Project Management, E Commerce, Customer Service, Microsoft Excel, Time Management, Microsoft Word, Social Networking, Social Media, Customer Satisfaction, Marketing, Sales, Leadership.

Who are Lisa Clark's colleagues?

Lisa Clark's colleagues are Kirt P., Cheyla Clowers, Anuj Modi, Ahmad Fatih, Mike Desilver, Eddie Sommerville, Evelyn (Chia-Wei) Chiang.

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