Planning ahead is a gift of love. Let me help you create a clear road map to having your wishes honored.Pre-need sales counselor assisting families in planning for their future. Able to answer questions regarding products, prices and availability for pre-need planning.

REPORTING AND ATTENDANCE:Attendance in person or through online view to Council meetings and Council Committee meetings, including but not limited to: Budget; Executive Matters and Legal Affairs; Parks, Community & Customer Services; Planning; Public Health, Safety & Economic Development; Public Works, Infrastructure & Sustainability; Transportation; and Zoning and Housing.Provide reporting to Council Chair and Vice Chair of board and committee meetings for the following organizations: Honolulu Authority for Rapid Transit (HART): Board of Directors meetings; Committees: Finance, Government Affairs / Audit / Legal Matters, Human Resources, Project Oversight; and Transit Oriented DevelopmentOahu Metropolitan Planning Organization Committees: Citizen Advisory Committee, Technical Advisory Committee and Policy BoardAttend and provide Reporting to Council Chair and Vice Chair during State Legislative Session of: Public hearings regarding Rail and other transportation and planning issuesPolicy work groups for RailADMINISTRATIVE SUPPORT:Performs assistance of administrative/clerical duties to Council staff and Hawaii State Association of Counties staffCommunicates effectively with and provides support for Council and staff.

ANALYSIS AND REPORTING:• Collected and compiled statistical coding data from the EMR, CAC and outside reporting agencies; developed, validated, monitored, interpreted and presented statistical data and reported for use by the Medical Coding and Medical Records department and Compliance.• Assisted in DRG Denial review process• Identified trends and coding data reporting needs, prepared and reported results of statistics related to productivity and accuracy.• Tracked Optum CAC issues list and documented problem resolution.• Researched and faxed follow up on queries. • Participated in departmental quality improvement plans as required.• Kept abreast of ICD-10-CM/PCS classification procedure, Prospective Payment System (PPS), Diagnostic Related Groups (DRGs), other procedures/systems, etc., that affect appropriate coding and abstracting of medical records.ADMINISTRATIVE SUPPORT:• Performed administrative/clerical duties, including scheduling and timekeeping, minutes, agenda, and preparation for meetings.• Communicated effectively with and provided support for Coding manager and staff.• Performed other related duties as assigned.

• Provided support for local and Corporate Quality Improvement (QI) Departments to perform improvement and review procedures • Coordinated, and maintained minutes and attachments for Quality Improvement Committee (meets quarterly), Utilization Medical Advisory Committee (meets quarterly), Members Matter Committee (meets Quarterly), Credentialing Committee (meets monthly), Quality Improvement Intervention Workgroup (meets at least two times a year); additional subcommittees as assigned. • Assisted Quality Improvement Specialist with Early Periodic Screening, Diagnosis and Treatment (EPSDT) activities to include, but not limited to attending EPSDT State meetings with Department of Health & Human Services (DHS) and other health insurance plans; reviewing EPSDT completed forms from pediatricians and utilizing information for HEDIS review and member assistance.• Assisted Director of Quality Improvement during audits for National Committee for Quality Assurance (NCQA) accreditation, External Quality Review Organization (EQRO) and HEDIS. • Assisted and managed QI projects as needed to include but not limited to, Healthcare Effectiveness Data Info Set (HEDIS) conducted February-May; Hospital Patient Safety Survey conducted May- September; Ambulatory Medical Record Review conducted August - October • Maintained Quality Improvement Work Plan by reaching out to 37+ business owners regarding 500+ activities and reportables • Maintained all department files in an organized, accurate, HIPAA compliant manner. • Maintained Corporate Quality Improvement Department supply levels, equipment maintenance, communications and records

Intake and implementation of Medicare beneficiary complaints; including continued contact with beneficiary/beneficiary representative throughout beneficiary complaint (BC) case review process. Supported case review team by preparing letters and other correspondence related to case review.Participated in all available training, and kept abreast of updated material pertaining to the BC process, including mediation and alternative dispute resolution. Developed MS Access Database used to assist nurse case reviewers in creating letters. Administrative support to Beneficiary Protection Coordinator and Beneficiary Protection staff with case review activities such as: Edit, copy and mail out mandatory review letters o Create documents and prepare packets for projects, conferences and provider meetings Update provider contact information in office database and Medicare database Administrative support to Executive Secretary with activities such as: Receive telephone calls from health care providers, physicians, and Medicare beneficiaries, serving as a contact who provides information, and education Update provider contact information in office database and Medicare database Receive and distribute mail Check-in and prepare charts for nurse reviewers Supplies inventory and ordering, and filing

Assisted CEO in daily communications and scheduling with staff and external organizations.Managed business bank account; paid organization accounts payablesCoordinated with other departments for staff meetings and eventsManaged supplies inventoryCovered for front office when no staff availableMaintained external organization contract files