Lisa Pope Email & Phone Number

San Jose, Ca, Us

• Workday Administrator for all Workday tenants to manage issues and complete complex configuration of core data sets, organizations, business processes, etc.• Manage dynamic Core product team • Oversee and validate Core configuration and documentation for all product changes and testing in development and production tenants• Effectively manage complex compliance requirements and configuration to support country specific legal requirements• Act as liaison between other Workday products and external partners• Evaluate and prioritize all work efforts including enhancement requests, break fixes and released Workday functionality• Analyze and determine impact and work effort to successfully schedule implementation and push to production• Manage Core product backlog and scheduled work• Act as scrum master for Core product

San Jose, Ca, Us

• Design and configure Workday HR Solution including business process design, core employee data, and organization cross functional impacts and coordination. • Keen eye for understanding a holistic business process to be able to foresee and identify with functional leaders the business drivers and strategy of proposed transformational initiatives and the impact they may impose on service delivery, data, systems, and overall employee experience. • Ability to completely link and evolve requirements and impacts throughout project lifecycle by mapping stakeholders to impacts, impacts to requirements, requirements to user stories, user stories to test cases and ultimately validation. • Re-engineer business processes including functional and system interdependencies marrying requirements and proposed capabilities/functionalities/features to visualize possible role changes, touch-points and workflows.• Create complex strategies and management plan for User Acceptance, Functional and E2E testing (phased roll out/global/country/region/role specific) including tester identification and access, results and defect management, data readiness and vendor/IT liaison. Able to supervise and manage global regression testing cycles while analyzing test result data to create consolidated reports to enable further vendor development and/or error correction. • Collaborate with the business, IT and vendor on the creation of training and support material for newly delivered applications to ensure validity. • Collaborate and coordinate discussions with Operations, IT, HR, for run the business governance models, metrics and agreements upon the delivery of new solutions to ensure operational requirements are validated. • Develop and oversee application pilots strategies for targeted audiences with complex tester models. • Teach and mentor early in career employees/college interns in project management and business analysis.

San Jose, Ca, Us

•Drove highly visible initiatives through defined PLC process to improve overall employee experience using Agile and Waterfall methodologies •Analyzed solution delivery and created reports in order to validate business, technical and user experience requirements •Evaluated and delivered results from post-project assessment assessing delivery of solution, customer satisfaction, change management effectiveness and overall adoption •Lead cross functional global project teams •Partnered with Project Sponsor to define and maintain the overall scope for the life of the project •Analyzed and managed resources by evaluating stakeholder relationships and impacts•Managed vendor relationships and contracts needed throughout the project lifecycle •Developed project plan and schedule understanding portfolio and business impacts and interdependencies•Controlled project deliverables according to project budget, timeline and plan•Understood high priority risks and escalated when necessary regarding project scope, budget, and schedule•Managed consultant/vendor performance and budget

Buenos Aires, Ar

•Managed infrastructure and application projects through PLC process for deployment to secure government production environment•Maintained Release Management as service ensuring process was well defined and followed in the delivery of solutions•Managed change management process and change review board to evaluate proposed changes to government data center including all hardware and software changes needed in future releases. Coordinated approvals and communication for approved changes. Collaborated with IT Change Review on corporate changes impacting downstream systems. •Developed and managed complex release strategy necessary to upgrade NetApp Storage infrastructure within government data center production, stage and development environments •Maintained Incident and Problem Management as a service with a high-level of oversight on incident resolution and crisis management•Managed travel laptop program to ensure cyber security for VIP personnel•Tracked and presented metrics including host availability, release quality, case resolution, etc. for review by leadership during quarterly operations review•Arranged critical conference calls for major incident escalation engaging all required resources, verifying resolution and identifying root cause •Created critical C-Level communications and email blasts using proper protocol during major incidents involving government related applications and/or systems•Drove the efficiency of the incident management process including monitoring case reports to ensure SLA delivery and transfer of incident to problem where necessary

Chapel Hill, North Carolina, Us

•Managed full scale infrastructure project for corporate data center from acquiring bids, project scope, schedule, costs, external vendors, utilities and communications •Solely responsible for information systems stability for company reporting strategy, risks and issues directly to CFO and CEO•Identified strategy and managed project to grow from a hosted IT infrastructure to in-house enterprise data center solution •Oversaw new system deployment, system enhancement of all systems (VoIP, In-House Data Center, Enterprise Network, Intranet, Multiprotocol Label Switching -MPLS, VPN, Virtual Desktops)•Identified core processes for small biotechnical company needed to standardize business practices and controls in order to become SAS 70 and PCI compliant prior to being a publicly traded on NASDAQ•Standardized computer assets including creating a corporate image for Windows

Minato-Ku, Tokyo,, Jp

•Coached and mentored functional and cross-functional process managers and teams to improve Time to Market Phone Development through re-engineered processes, identified metrics and defined areas for continuous improvement •Successfully implemented CA Clarity PPM for resource management and associated processes based on global initiative to North American site•US project manager for development of new company intranet including governance model, security access, UI, wireframe designs, taxonomy and new “look and feel”•Consulted and aided in identifying yearly KPIs with executive management. Compiled analysis and communicated monthly reports addressing KPI status on identified metrics•Served as a liaison between business development unit and other corporate and functional areas such as Operational Development, HR, IT, etc. to align executive management and coordinate change project initiatives to define requirements, scope, schedule and manage projects •Operational consultant to executive management attending global steering committees assisting with strategic alignment and organizational transformation•As administrator of US Clarity instance, controlled security access in order to open and close tool for editing during monthly resource management cycles. Partnered with CA Vendor, IT, HR and Operations on updates, changes, issues and overall management of Clarity instance. Identified future enhancement requirements and coordinated requests with CA Vendor for implementation and testing.•Customized internal audits and created change strategies based on results for issue resolution or information gathering initiated by executive management •Using SharePoint, created customized portals, project pages, web parts, lists, blogs, and wikis for use by multiple functions and project teams with complex access management, design based on customer specifications •Performed process maturity assessments and audits on core, support and management processes

Durham, North Carolina, Us

•Prepared Professional Services Agreements and Construction Contracts (+$100M/yr) using AIA Legal Documentation Software•Prepared quarterly project portfolio documentation for University Treasurer, Duke Endowment and Board Review •Managed financial information including making projections and reconciling the departmental budget•Prepared and managed high volume, high cost (+$1M) change orders for general contractors for additional contract work •Performed public relation skills such as being able to communicate knowledgeably on related projects, contracts and change orders in progress •Prepared and updated front-end documents for distribution to contractors, sub-contractors, engineers, etc. during project bidding process