Lisa Armistead Email and Phone Number

Responsible for educating customers on Apple productsRecommend solutions for minor technical issuesCreate a comfortable learning environment for customers by translating technical terms in to layman’s termsDevelop complete solutions based upon individual customer needs Provide a positive personalized shopping experience for Apple customers Work as part of a team to create new ways of enriching customer’s lives

Compiled Good users report daily (Microsoft Excel)Resolve customer issues and answer questions via phone and email (Outlook)Assist users with new device setups (IOS and Android)Provided troubleshooting support for mobile devices (Smartphones and Tablets)Utilized the ticketing system to track and process service requests (Service Now)Provided Enterprise technical Support to users (Good for Enterprise, Good Dynamics and Airwatch)Assist users with account, service and billing related support (AT&T and Verizon)Monitor the Good for Enterprise Server activity dailyProvided After hours support to users as neededAssisted customers with procurement of new and loaner mobile devicesResponsible for tracking the procurement of mobile devices for various vendors (Excel)Work as part of team on the implementation of new projects.

Responsible for the daily production support of the HR Systems Help Desk. Responsible for the testing and implementation of new HR Systems tools. Create workflow enhancements for current and future performance tools. Provide user-training support for Performance life cycle applications (Performance Development Review and Goal Setting Tool) Develop required reports to support various business customers. (Discoverer) Technical aptitude coupled with a solid grounding in HR processes and practices. Monitor HR Systems email box by responding to user email inquiries, working very closely with HR/IT. Responsible for the creation and management of employee records.

Responsible for testing and implementation of new HR Systems tools. Create workflow enhancements for current and future performance tools. Provide user-training support for Performance life cycle applications (Performance Development Review and Goal Setting Tool) Develop required reports to support various business customers. (Business Objects) Technical aptitude coupled with a solid grounding in HR processes and practices. Monitor HR Systems email box by responding to user email inquiries, working very closely with IT.

Responsibilities included troubleshooting technical issues via telephone. Provided recommendations on various support packages based on my proficient knowledge of various products. Identified the source of various technical issues using diagnostic software. Kept updated accurate log of client software and hardware issues.

Transferring previous accounts payable files into new accounting system.Account reconciliation of Inventory files in preparation of yearly audit.Processing vendor invoices and Reconciling vendor statements.Responsible for ongoing communication to department heads regarding reconciliation issues.Maintaining and organizing HR files to ensure that they contained the proper forms.

Responsibilities included creating and maintaining the Save A Life Master Database. Managed the Save A Life helpdesk box and answering all employee questions referring to the Save A Life program. Sent out correspondence to the employees to make them aware of the available training dates and scheduled employees for CPR/First Aid training. Corresponded weekly with Public Relations team to give an accurate account of pending scheduled classes.Assisted with the distribution of Tier II finding to regulatory agencies and created an accurate list of local emergency protection agencies according to each state.

Responsibilities included daily supervision of Recreation Leaders. Developing, revising and implementing recreation programs on a weekly basisResearching new activities that promoted teambuilding and the development of self-esteem in children. Working as a team with the site Facilitator and Program Coordinator to ensure the smooth operation of the program. Assigning Recreation Leaders to conduct specific activities. Producing weekly Administrative reports.

Responsibilities included setting up new computers. Installing various types of Hardware and Software Applications. Troubleshooting, repairing Hardware and Software issues. Creating Ghost images and Ghosting computers. Assisting Teachers and Administrative Personnel in solving technical issues. General office duties.