• Skilled in organizing and documenting credit process information utilizing Excel and banking systems, ensuring precise tracking of each step to promote operational transparency.• Effectively manage the credit business workflow from application to approval, significantly enhancing customer experience and operational efficiency.

- Responsible for processing tax return submissions (SPT) for taxpayers in the service department using the SIDJP system.- Assist in functional tax audits by compiling documents such as taxpayers' bank statements, personal data, and salary information, utilizing Microsoft Excel and Word.