Lisa Bartins Email & Phone Number

Greater Pittsburgh Area

Greater Pittsburgh Area

Split-recruiting. Exporting (Candidate Placement). Niches: Engineering, IT, Manufacturing, Telecommunication, Sales/Sales Management.Resources offered to job seekers: Resume Writing, Career Consulting Presentation. Training, Intensive interview preparation.

Cranberry Township, Pa

Because of an established “hunter” mentality, attained monthly sales objectives and met required sales activity levels by contacting prospective customers by telephone, cold call premise visits, networking, proposal submissions, and customer upgrades. Maintained knowledge of telecommunication, network, and broadband products and services including features, benefits, changes, applications, and how to effectively distinguish them from competitor offerings and position them to meet customers’ needs. Understood and adapted to constantly changing products in a perpetually changing industry.• Documented, analyzed, and proposed new processes that increased efficiency, data accuracy and automation which matched user requirements and adhered to the engineering process. Ensured that processes mirrored the evolving business strategies and needs of the client.• Nurtured and maintained positive and comfortable relationships with prospects, customers, and internal resources. . Understood the dynamics of prospective and customer organizations to appropriately align with key decision makers and decision influencers. • Formulated and presented extensive customer network solutions and cost analyses to the CFO’s, VP’s, and the boards of directors, which resulted in acquiring Butler Memorial Hospital, Slippery Rock University, Lawrence County Government, Butler County Community College, and many others as satisfied customers• Worked across organizational boundaries to document and develop functional specifications. Provided and coordinated support for the design, testing and maintenance of prospective network. Engaged in consistent communication with clients to capture and address future changing user needs (business-side requirements). • Sales territory received “Highest in customer satisfaction” survey results for five consecutive years.

Successfully selected, recruited, trained, and evaluated call center and the outside sales representatives.• Reliably recorded data for each employee, including information such as: pre-employment applications, weekly earnings, absences, sales results, and supervisory reports on daily performance.• Initiated partnering with management to develop internal communication and promote organizational and employee developmental programs through extensive needs analysis. • Organized and developed training procedure manuals, guides and course materials. • Cohesively teamed with sales management to create training programs, including developing first drafts, copy edits, and pilot and tryout lessons.• Coordinated ongoing evaluation of the effectiveness, efficiency, and appeal of the instructional system.• Unfailingly adhered to self-designed classroom agenda with timelines and content flow which resulted in the Pittsburgh branch consistently receiving Corporate Sales Awards.• Played a key role in ensuring the successful launch of Pittsburgh sales office. Structured and implemented programs and policies in the areas of training, compensation structures, in and new-employee orientation.• Introduced company’s first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide.• Revised job descriptions across all sales levels. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position.• Maintained product and service knowledge by in-depth research, written and verbal communication, attending team meetings, and side by side observations.• Received Corporate Sales Support Award: 1994.• Branch closed due to company buy-out, to Frontier Communications.

Greater Pittsburgh Area

Supported upper management by successfully handling the Human Resource responsibilities of the company• Selection, testing, placement, orientation, training, and evaluation of staff.• Positively implemented employee relation strategies designed to create an environment that instigated maximum individual and team success.• Delivered a wide variety of human resource-related training to managers and employees on topics including: new hire orientation, federal and state employment law, sexual harassment, appropriate dress code, performance improvement, benefits, and compensation.• Developed and implemented personnel policies and procedures, job flowcharts, departmental personnel evaluation formats, production reports.• Created and updated the employee handbook in alignment with employment law.• Monitored and analyzed performance evaluation programs. Effectively identified employee deficiencies, formulated course improvements, and implemented revisions.• Handled and analyzed exit interview data to identify reasons for employee turnover; then, developed reccomendations to improve retention.

Greater Pittsburgh Area (Exclusively Handled Five Counties In N.W. Pa Area

N.W. MCI Sr. Account Executive• Promoted from Inside Commercial Account Representative to a Commercial Account Executive within the first ten months of employment. • Assisted management with the training of Basic Telephony and product knowledge to the newly employed Inside Commercial Account Representatives.• Promoted to Commercial Account Executive to independently expand sales profits, within a nine county commercial territories.• Analyzed business customer’s needs; created and distributed collateral sales material to business prospects; and developed product and service solutions while successfully completing the sales cycle..• Reason for leaving: Moved back to Pittsburgh from Erie.Independently handled the B2B sales and support for the Pittsburgh office of MCI, for the Erie County market, as well as five other counties

Greater Pittsburgh Area

• Responsible for the recruiting, training, evaluation, and subsequent success of the Inside Sales Department• Generated and closed telephone and walk-in sales orders through telemarketing and face-to-face selling.• Processed orders and provided customer service by assisting in product selection, negotiating price, performing order/quote entry, resolving customer questions.• Completed invoices and returns, handling cashiering duties, maintaining the sales floor, ensuring that inventory is stocked properly, maintaining sales literature and event displays, participating in taking inventory and reconciling cash drawers.

English Language And Literature/Letters

Master Of Science (M.S.), Human Resources Management And Services, Honors 3.84

Ms, Human Resources Management/Personnel Administration, General, 3.84

Bachelor Of Arts, English Writing, Psychology

Activities and Societies: University Choir Dorm Council