A highly experienced Change and Transformation Manager with proven track record of delivering strategic complex programmes of change, in line with business requirements and desired outcomes, through excellent Stakeholder engagement and leadership. A confident communicator, excellent people and motivational skills, with additional extensive operational management and Senior Programme Manager / Programme Lead experience. Roles include Programme, Project, Transformation and Portfolio Manager, Senior Operational Management roles, Business Performance Director & UK Change Manager. A Consistent performer, with proven track record of delivering strategic programmes to deliver your corporate objectives and coaching others to obtain their objectives. Experienced within the Financial Services, Insurance & service industry. Holding people management, client & customer facing roles with a range of technical, operational and managerial positions. Strategic Programme Lead on a number of business integrations, Transformation programmes and Portfolio management. Ability to act as over arching Programme or Portfolio manager as well as hands on project management where necessary. Black Belt Six Sigma qualified with an extensive knowledge and proven track record of successful programme, project, change delivery, processes and applications.Embracing change whilst acting with honesty and integrity. Highly valuing trust and confidentiality. Loyal, very professional and an excellent motivator. Ability, experience and confidence to represent organisations with clients, competitors and customers., communicating easily at all levels and in varying situations, encouraging involvement from clients, employees, peers and senior managers, Ability to work and generate ideas on own, but enjoys collaborative and team orientated tasks.
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Project ManagerBikmoEngland, United Kingdom
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Experienced Programme And Project ManagerLisa Baughen Consultancy Ltd May 2019 - PresentStaffordshire
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Programme LeadFedex Mar 2020 - PresentAtherstone, England, United KingdomLeading the delivery of a multi million pound transformation programme, alongside technical experts. The programme consists of 16 projects, broken into 3 smaller programmes of work.Transition projects (including SIAM processes, WITO activities, SIAM tooling & catalogue projects, TOM) Infrastructure projects (including build of new data centres and mainframe modernisation) and Migration projects (to include data centre migrations, global country modernisation programmes, and Active Directory migrations of 38000 users / servers from one domain to another) Ensuring delivery of the projects and programmes to time, cost and budget and within the governance framework. Forecasting financial budget requirements and tracking spend remains within budget. -
Senior Project ManagerFedex/Tnt Jun 2019 - Mar 2020Atherstone, Warwickshire, United KingdomLeading a global project to migrate 38000 users across 45 differnt countries to a new AD Domain. Managing a team of AD Specialists to deliver the required outcomes globally to time, plan and budget.
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Programme & Project Team ManagerPolice Mutual Jan 2015 - Apr 2019LichfieldPortfolio management, coaching & support for Project Managers. Responsibility for regulatory & mandatory change and delivery of larger projects & programmes within the group. An effective, results driven leader delivering change in a controlled and proactive manner, ensuring the end goals & benefits are achieved within, time and budget.Responsible for rolling out a new Change Framework across the group, providing governance, control and improved monitoring and visibility of projects and programme. Monitoring, managing adherence and effectiveness of the framework. -
Programme ManagerPolice Mutual Oct 2015 - Dec 2017Lichfield, Staffordshire
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Uk Change ManagerCrawford And Company Jul 2010 - Jul 2015Uk/ LondonLead on the integration of two businesses.Responsible for managing Change & Transformation projects across the UK businesses, Programme management & delivery, Stakeholder management and communication at all levels. Skills and ability to work on a variety of projects whether they be operational, client and /or customer facing, Financial projects & Process improvement. ( including cash flow improvement, process improvement, revenue growth or cost reductions)Control and management of the project and all associated documentation from initial identification, Analysis, Implementation & Control Phase. -
Operations ManagerCrawfod & Company Sep 2004 - Jul 2010Birmingham, Nottingham United KingdomManaging 100 plus staff across multiple sites. Managing the day to day operations, including service, HR policies & procedures, Staff resources and deployment of staff. Training requirements. Management of the P&L’s to ensure budgets are met. Management and development of client relationships, promoting excellent customer service in line with the client requirements. Ensuring compliance with all corporate governance requirements as well as general company policies and procedures. I also had responsibility for the UK Customer Relations unit, ensuring that all FSA requirements and managed the UK internal audits team. I have also been responsible for the Fraud teams and implemented a major restructure of the unit. In addition I was the buildings Manager for the Birmingham and Nottingham, ensuring H&S compliance
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Business Performance DirectorBusy Bees Childcare Nursery Jan 2002 - Sep 2004Uk WideResponsible for the delivery of the Business Performance of 60 nationwide nurseries. Supporting, monitoring and controlling the marketing, occupancy rates, reviewing and analysing thje profit and loss accounts, controlling and creation of the Budgets. Managing a team of head office staff to ensure Nursery Managers received support where required in the financial running of the nurseries
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Operations ManagerG E Insurance Holdings Nov 1996 - Dec 2001Birmingham, United KingdomOperations Manager for a team of 100+ running the day to day operations and ensuring service delivery within a claims environment. Six Sigma Black Belt qualifield
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Claims SupervisorDirect Line Insurance Nov 1993 - 1996Birmingham, United KingdomSpecialising in Motor and Personal Injury claims, managing a team of claims handlers and supporting with the project of setting up their accident management team
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Claims SupervisorCornhill Insurance Mar 1986 - Nov 1993Birmingham, United KingdomTeam Leader working within all fields of claims motor, household, EL, PL, Travel, PI,PA& Sickness and undertaking outside investigative work
Lisa Baughen Fcmi Education Details
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Chartered Management InstitutePassed - Fcmi -
Great Barr Comprehnsive
Frequently Asked Questions about Lisa Baughen Fcmi
What company does Lisa Baughen Fcmi work for?
Lisa Baughen Fcmi works for Bikmo
What is Lisa Baughen Fcmi's role at the current company?
Lisa Baughen Fcmi's current role is Project Manager.
What schools did Lisa Baughen Fcmi attend?
Lisa Baughen Fcmi attended Chartered Management Institute, Great Barr Comprehnsive.
Who are Lisa Baughen Fcmi's colleagues?
Lisa Baughen Fcmi's colleagues are Sian Keen, Aaron Gardner, Luc Hall, Paul Dinter, Jonny Ollerenshaw, Mike Schmidt, Majid Bijani.
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