Senior Cybersecurity/It Network Design Engineer
During my tenure at AT&T, I played a pivotal role in transforming cybersecurity for a global information services company by implementing a Secure Access Service Edge (SASE) architecture with Zscaler Zero Trust Exchange. This initiative bolstered cyber defenses, enforced rigorous security policies, and aligned with global compliance standards. Integrating key services such as Secure Web Gateway (SWG), CASB, DLP, and Firewall as a Service (FWaaS), I empowered the client to navigate an increasingly complex threat landscape.I also led complex firewall policy analysis and data center migrations, transitioning from legacy systems to FortiGate and Zscaler solutions with minimal disruptions. My focus on quality assurance for WAN/LAN/WLAN infrastructure reduced configuration errors by 90%, and my proactive troubleshooting approach enhanced incident response, minimizing reliance on customer-reported issues.To support efficiency and knowledge transfer, I developed SOPs, Wiki pages, and training materials that streamlined onboarding and empowered team members. Mentoring junior engineers was also a priority, fostering a culture of continuous learning. Addressing gaps in incident response, I optimized automated ticket generation, improving response times and operational resilience.Additionally, I leveraged cost-saving strategies, such as Cisco Prime wireless heatmaps, to eliminate costly on-site surveys and ensure optimal network performance. My commitment to exceeding expectations earned multiple awards, while strong client relationships allowed me to provide in-depth training on Zscaler and FortiGate, empowering clients in managing their security challenges.