Lisa Bessen Email & Phone Number

United States

Carmel, In, Us

Manage Allegion’s portal for commercial Order Status, Case Management and other applications.Awarded Certificate of Excellence by the CIO and the SVP of Allegion Americas for my outstanding commitment, significant impact, exceptional contributions and exemplary performance.Implemented the online payment of invoices by ACH bank transfer and the 2023 channel rebate software.Incorporate feature requests into the evolving roadmap, ensuring alignment with business goals.Conduct surveys and interviews to learn about the customers’ needs.Collaborate with global cross-functional teams, including UI/UX design, research, engineering, quality, marketing, and sales, to ensure that the product is delivered on time and meets business goals.Work with developers and QA to refine the epics and user stories in Azure Dev Ops. Document the acceptance criteria. Coordinate User Acceptance Testing. Frequently use Test Driven Development.Schedule and participate in Agile ceremonies: stand-up, refinement, PO demos and retrospectives.

Santa Clara, California, Us

Collaborated with business owner on vision and roadmap for 3 internet sites (web portals) and 2 mobile apps. Functioned as voice of the customer. Stakeholder management. Backlog prioritization and requirements gathering. Worked with technical team on 100+ user stories. SF support. Roadmap, requirements gathering and implementation of 10+ features for pricebooks, foreign exchange rates and quoting. Facilitated decisions by presenting options with pros and cons. Scrum master for 2 teams. Set up JIRA projects. Instrumental in the agile transformation.Global approach mentoring developers and business in Poland, India, Kuala Lampur and various US timezones. 3rd party vendor management with SF, Conga and Appirio consultants. Trained offshore IT.Data Analysis. Used TOAD for SQL queries. Created Source to Target Mapping of 443 columns from Opportunity -> Quote-> Order -> Contract and Invoice. Data mapping for Mulesoft API between CRM system and Oracle eBS for orders, invoices, payments. Delivered forecasting functionality on-time without bugs under deadline using Test Driven Development.Co-chair of IT Engagement.Won 2nd place in a Hackathon that had 18 teams. Encouraged to put software in production.Earned "Ruby Award", "Platinum Award" and two "Nights on the Town" for providing excellent service to the business.

Denver, Co, Us

Certified Scrum Product Owner and Business Systems Analyst for #fintech (Oracle-based enterprise software and data warehouse). Product roadmap and business process management. Wrote epics, features, use cases, acceptance criteria, and feature files for behavior based development (BDD). Release management and backlog grooming.Responsible for 16 product features.Drove $29.1M in revenue by automating the skip tracing of employers and bank accounts. Worked closely with vendor on the business processes and file formats. Also skip traced friends and family.Avoided $2.5M in fines by implementing 35 user stories in 4 releases to enable accurate tradeline reporting to the credit bureaus. Represented IT on the FCRA Task Force.Identified quick win: Enabled Customer Service to transfer an account to a collector in real-time instead of telling them to call back in 24 hours. Since this happened over 450 times a month, it improved the customer experience and increased the likelihood of payments.Improved brand recognition by implementing a new trade name (CACH, LLC d/b/a Fresh View Funding). Sole responsibility for the IT analysis and user stories. Organized 19 business people to perform over 1000 user acceptance tests and only 2 minor bugs were identified.Enabled purchase of $100M of A/R from Avant Bank by preventing robo-dialing for their accounts.Augmented customer records with credit-related attributes from TransUnion in order to determine which debtors had the potential to pay their debts.Modified out-of-statute calculations to maximize the time available to sue a debtor.Prevented fraud by changing permissions for the bookkeepers and collectors.Analyzed enhancements required for the current system to handle contingent accounts. Convinced management that it would be hard to be break even.Use CA-Rally, SQL Developer, Visio, Microsoft Office, Microsoft Project, JIRA, Cherwell and more.

Englewood, Co, Us

“Voice of the Customer” and process modeling of the ‘As-is’ and ‘To-be’ customer loyalty program. 50+ pages of requirements for migration from Loyalty Lab to Epsilon. Worked with data scientists to define metrics to prove the Loyalty project was a success.Won an Innovation Award for enabling stores to perform inventory adjustments electronically. “Value Stream Mapping” with 33 internal teams to save 1.6 FTEs per store remodeling project. Used Root Cause Analysis (Ishikawa 5 Whys) to address lost and mis-placed items during remodels.Completed requirements for 27 Enterprise Data Warehouse (BI) initiatives in first 18 months. Worked closely with developers and QA testers. Assisted business with strategy for UAT. Business Cases and Software Selection for enterprise-wide projects such as JDA Assortment Mgmt, Size Scaling, Pricing and Promotions. Gathered confidential information about 11 "sibling" companies owned by LGP Financial and prepared IS-related metrics for presentation to the CIOs of the companies. Leader of Sports Authority's partnership with Urban Peak. Organized 147 volunteers to serve breakfast 54 times during 2013 and 2014. Worked with the Job Readiness Training Program to hire youth for our stores. Donated liquidated merchandise.

Centennial, Colorado, Us

Performed hands-on requirements analysis for 11 Oracle eBS projects, 5 Sales Data Mart projects, 3 Financial Data Mart and 7 EDI projects. The Financial Data Mart saved Arrow $3M per year. Improved freight reporting saved $960K per year. Increasing the number of leads documented by 28% improved forecasting. Increased revenue and profit using B2B.Chair of the User Prioritization Committee for 160+ projects across 8 Business Units and 5 development teams. Managed relationships within IT and with the business community. Ensured the right projects were being worked for the right reasons.