Lisa Biddle-Puffer Email and Phone Number
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Accomplished Healthcare Administrator with extensive experience managing award-winning care while attaining top earnings.
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Vice President Of Quality And Regulatory AffairsKentucky Association Of Health Care Facilities (Kahcf)/Kentucky Center For AssisLouisville, Ky, Us -
Vice President Of Quality And Regulatory AffairsKentucky Association Of Health Care Facilities (Kahcf)/Kentucky Center For Assisted Living (Kcal) Jun 2024 - Present -
Director Of Quality And Regulatory AffairsKahcf/Kcal Feb 2021 - Jun 2024
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Administrator Quality And ComplianceNazareth Home Louisville Oct 2020 - Feb 2021Responsible for managing the quality improvement programs for 2 pioneering nonprofit, mission-based nursing care centers renowned for excellence.• Maintaining 5-star ratings at both campuses.• Zero-deficiency infection control focused surveys during COVID-19 pandemic.• Researching regulations and developing policies.• Leading Quality Assurance Performance Improvement and Board Quality and Compliance activities. -
AdministratorNazareth Home-Clifton Oct 2015 - Oct 2020Louisville, Kentucky AreaFinessed the transition of ownership while managing daily operations of 170-bed non-profit facility with Independent Living, Personal Care, Nursing and Skilled care• Best-in-Class Customer Satisfaction ratings.• Directed Clinical Operations ensuring compliance with KY state regulations, federal CMS regulations and guidelines, and leadership of Quality Assurance Performance Improvement mechanisms.• Worked with Human Resources consultant to manage all HR initiatives including payroll conversion.• Maintained ongoing communication with appropriate members of the outside community, including the Advisory Council, Ombudsman and Ursuline Sisters Leadership.• American Health Care Association Bronze Award Commitment to Quality.• Best of Kentucky winner from Kentucky Association of Health Care Facilities.• Zero-deficiency regulatory surveys.• Improved Medicare rating from 3-star to 5-star overall, from 1-star to 5-star quality measures.
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Director Of Community RelationsHealth Systems Of Kentucky Jan 2015 - Sep 2015Louisville, Kentucky AreaResponsible for marketing Crescent Place in Shelbyville, KY and Fairview Place in Carrollton, KY in order to increase overall occupancy for family-owned rural facilities. • Evaluated and analyzed the features and benefits of both facilities.• Developed marketing plan for each facility with monthly updates.• Created and implemented sales training for leadership to enhance culture of sales and service increasing occupancy from 70% to a waiting list in Shelbyville in 4 months.• Guided ownership, employees and clients through leadership transition to grow census to all-time high in Carrollton. -
Skilled Nursing And Rehab Facility AdministratorJefferson Place, Elmcroft Senior Living 2007 - 2014Louisville, KyLed facility through a corporate acquisition involving total system and process conversion while retaining staff, patient occupancy, quality service and positive reputation becoming a higher-acuity, 95 bed Skilled Nursing Facility while maintaining all other administrative responsibilities.• Increased annual earnings to $2M by significantly expanding rehab care.• Improved staff attendance, customer service ratings and regulatory compliance and decreased worker and resident injuries and by creating “TeamWorks” initiative for 120+ associates focusing monthly on goals and employee recognition.• Lowest associate turnover of all urban facilities in company for 5 consecutive years.• National Award winner for customer satisfaction.• Rated 5 Star (highest) Facility by Medicare.• Best Practices Award, Kentucky Initiative for Quality.• Won top of industry Personal Care Facility award from the KY Association of Health Care Facilities.• Invited to deliver TED Talk on facility conversion efforts to National Corporate-wide audience of over 100 facilities and corporate representatives.
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Nursing Facility AdministratorJefferson Place 2004 - 2007Louisville, KyResponsible for all aspects of facilities management including resident care, financial performance, regulatory compliance, human resources and marketing functions for a 44 bed Nursing Facility and 50 bed Personal Care Home with 100 staff members and up to $1.5M in annual earnings. • Maintained a 99% occupancy rate by improving quality standards and innovating new marketing initiatives.• Achieved zero-deficiency regulatory surveys for 4 years.• Consistently ranked among top financial performers in company with 19 skilled facilities.• Implemented staff development and appreciation initiatives that improved retention rate by approximately 15%.
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AdministratorGreen Valley Health & Rehab Center, Epi Corporation 1999 - 2001Carrollton, KyAdministratorManaged overall operations of 72 bed, rural facility employing 90 staff members with annual operating budget of $700K.• Survey citations diminished by over 33% (no substandard quality of care) within first 6 months as administrator.• Oversaw and helped develop facility’s first budget for all job classes and all expense accounts.• Reworked staffing and wage scale to eliminate temporary agency staffing.
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Administrator In Training/Director Of AdmissionsSummerfield Health & Rehab Center, Epi Corporation 1999 - 2001Louisville, KyAdministrator in Training/Director of Admissions• Boosted census from 83% to 96% occupancy in 168-bed facility• Increased Medicare utilization for maximum reimbursement by >300%• Trained new employees and coworkers from other facilities to oversee admission process.• Admitted up to 30+ new patients per month.
Lisa Biddle-Puffer Skills
Lisa Biddle-Puffer Education Details
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3.6/4.0 -
3.5/4.0
Frequently Asked Questions about Lisa Biddle-Puffer
What company does Lisa Biddle-Puffer work for?
Lisa Biddle-Puffer works for Kentucky Association Of Health Care Facilities (Kahcf)/kentucky Center For Assis
What is Lisa Biddle-Puffer's role at the current company?
Lisa Biddle-Puffer's current role is Vice President of Quality and Regulatory Affairs.
What is Lisa Biddle-Puffer's email address?
Lisa Biddle-Puffer's email address is lb****@****orp.com
What is Lisa Biddle-Puffer's direct phone number?
Lisa Biddle-Puffer's direct phone number is +150264*****
What schools did Lisa Biddle-Puffer attend?
Lisa Biddle-Puffer attended University Of South Florida, University Of Louisville.
What are some of Lisa Biddle-Puffer's interests?
Lisa Biddle-Puffer has interest in Arts And Culture.
What skills is Lisa Biddle-Puffer known for?
Lisa Biddle-Puffer has skills like Healthcare, Healthcare Management, Medicare, Hospitals, Team Building, Leadership, Elder Care, Medicaid, Customer Service, Public Speaking, Home Care, Physician Relations.
Who are Lisa Biddle-Puffer's colleagues?
Lisa Biddle-Puffer's colleagues are Karen Bass, Melodie Bingham, Wayne Johnson, Angela Porter, Jessica Martin, Adam Mather, Ruby Jo Cummins Lubarsky.
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