Lisa Blade Email and Phone Number

Passionate Product Manager with 3 years experience driving growth and customer satisfaction through successful product development strategies and usability improvement. Chiefly worked on carrier components for 5 shipping products, writing requirements, building relationships with carrier contacts, all while maintaining carrier compliance.Improved process of grooming carrier development backlog, reducing size by 60% in 1 yearDocumented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.Communicated effectively with team members to deliver updates on project milestones and deadlines.Developed product documentation to communicate upcoming features and products to internal teams.Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.Collaborated with sales, marketing, and support teams to launch products on time and within budget.Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.Prioritized roadmap in order to achieve product goals.Coordinated project planning and execution with team members and team leads.Maintained positive carrier relations to build strong partnerships.

Primary responsibility managing and implementing carrier integrations and functional capabilities to support software capabilities in shipping parcel and other modes for customers. Using deep product knowledge and internal processes, serves as a central resource for Logistyx customers, sales, marketing, professional services (implementation), support and operations for carrier assistance and information.

Managed all carrier interactions including on-boarding, planning, developmentrequirement building, certification and ongoing support for shipping carrierpartners for global multi-carrier shipping application.Clarified and completed much of internal documentation on carriers andproduct's support for carriers, ensuring that technical teams would haveaccurate information to complete tasks related to carrier setup and supportAudited and documented all carrier partnerships and carrier enginecapabilities for internal use, allowing for sales and marketing to betterunderstand very complex product's capabilityParticipated in development planning, giving feedback and suggestions onhow certain carrier components should be supported, facilitating productthat provided customers with shipping services with interests of carrier'sneeds in mindMediated between development and carrier partners, ensuring that bothparties understood complex specifications and development limitations tosuccessfully support customer shipping needsAttended national supply chain and shipping conferences and trade shows,answering customer inquiries via conversations at company exhibitor booth,and facilitating communication and exposure to all carrier partners. Parcel Forum, RetailX / IRCE, Promat, NRF and NPFServed as liaison for support, development and integration wheneverconversations with carriers were necessary to solve technical issues forcustomers, acting as face of company. This enabled company to havesingle voice and single point of contact for carriers, reducing chance ofmiscommunicationHosted public webinar on new carrier rate changes, informing communityon impact of new carrier prices on business, offering suggestions to lowercosts for supply chainWorked with Marketing to write and contribute to blog articles oncompliance and international topics, informing and educating public oncurrent events and ways to break into or improve supply chain profitability

Spearheaded unique position within Customer Facing Business IT, facilitating single IT contact, enabling end to end onboarding journey for large and strategic customers from shipping to invoicing.Applied years of service and accomplishments to become single point of IT contact for current and potential large customers with high visibility by US Management Board

Team lead supporting offline 3rd party multi-carrier software companies and their customers.

Since 1997, LMG Data Mining has been a leading provider of data warehousing and business intelligence services to the luxury resort market. Through our data mining/guest data analysis services and Returnity email confirmation/pre-arrival messaging/departure thank application, LMG has enabled over 180 hotels and resorts in 7 countries to implement guest communication strategies based on knowledge of guest travel and decision patterns.

Employed extensive DHL product knowledge and technical expertise in the design, use, integration and customization of EasyShip automation products. Harnessed the logic and creativity required to discover solutions to one-off customization requests. Developed and deployed a wide range of solutions addressing procedural and functional issues escalated from the DHL Service Desk, DHL Express customers or employees. * Provided leadership on the team in times of the company’s restructuring, keeping process flows active and created new procedures to compensate for the focus on changes in the company * Led a team of 3 External Service Desk technicians for the purpose of knowledge and responsibility transfer * Designed web user interfaces utilizing HTML and CSS knowledge for online customization repository used by internal departments allowing full access for support of customized systems * Integrated EasyShip with customer premise databases. Created a data map of fields to bring shipping information to EasyShip for label and international paperwork creation as well as writing back information for the customer’s records * Created data management tools using HTA and VBScript to import and export customer data to meet customer requirements not attainable by standard software suite * Supported the DHL External Service Desk 24/7, acting as the final escalation path. Interacted with technicians, accepting escalations on complex issues and following up with technicians with findings to encourage knowledge transfer * Supported high volume customers (often $10M+/year revenue and in excess of 40K+ shipments a day) in high pressure production environments where any downtime would often result in losing shipments to competitors. * Performed root cause analysis for software outages and acceptance testing for new version of the software.

Assisted the DHL Sales Force in qualifying and addressing current and prospective customers’ technical shipping and logistics requirements. The consultant will then use this information to determine a solution that meets the customers’ as well as DHL’s business and technical requirements. * Held an exceptional knowledge of the current and legacy automation solutions for DHL * Assisted sales with a full range of DHL customers from home users, small and medium business owners and large corporations * Led conference calls with Sales Executives to probe customers for their technical requirements and deploy a “right sized” automation solution * Recognized as a technical resource to other consultants on the team * Collaborated with other eCommerce departments to research and deploy automation systems to customers

Provided end user technical support to DHL Express automation customers. Created change requests for the replacement of faulty customer hardware in an ITIL best practice environment. Offered senior support for the External Service Desk including but not limited to customer technical support, new agent training, Tech I assistance, user acceptance testing and special projects. * Developed the new hire training program from the ground up including technical documentation; later expanded this program to include an up-training program for existing technicians * Became proficient with the all supported technologies with limited training * Collaborated with Airborne Express employees to exchange knowledge during the merger * Renovated and maintained the External Service Desk website for information dissemination. Created technical documentation and updated manuals and information to ensure superior service * Served as a primary informational contact for internal customers with issues related to automation * Relieved Tech Is from incoming calls from irate callers to address issues and defused situations * Maintained “fully meets” and above on all performance reviews. Promoted to Tech II in less than one year of service

Primary employee for the full product suite of web design and hosting offered by FastQ. Managed customer projects from initial consultation, site design, hosting setup and maintenance. Assisted IT department with technical support calls, emails and new setups. * Realized customer design specifications for websites ranging from informational marketing fronts to eCommerce store fronts; Employed PHP and CSS; Utilized Photoshop for image editing; practiced perfection and attention to detail in the source markup; ensured markup was consistent, pages were uniform and graphics met the customer’s desires * Renovated the FastQ website, setting a standard for excellence and businesslike appearance * Held a vast technical knowledge on internet technologies, giving the ability to create as well as support web customers including their hosting and internet connectivity * Administrated FreeBSD based systems, setup hosting and made modifications to DNS using VI. Assisted FastQ Techs with customer support * Managed an intern for Phoenix’s Clear Path program, an internship program for adults with disabilities

Technical Support & Deployment for DSL lines.

Dialup technical support for end users of Mindspring and Earthlink Internet service.

Technical support for Packard Bell home users. Technical Support & Presales Support for Hewlett Packard home and business users.