Lisa Bone Email & Phone Number

Toronto, Ontario, Canada

Co-chair for the LGBTQ + & Allies Chapter• Effectively launched the Canadian Chapter in 2022 with an elected committee that includes community representatives and Allies for the LGBTQ+ EBRG at CBRE.• Provided educational workshops and hosted events to support LGBTQ+ individuals in their authentic self-expression as well as educating Ally members on supporting the LGBTQ+ community more effectively.• Responsible for overseeing all programming, annual budget, membership enrollment, and administration of SharePoint.

Toronto, Ontario, Canada

IBM Global Account• Onboarding Program Lead, contributed to streamlining the onboarding procedures to reduce manual labor and enhance the employee experience. Hiring managers can use the program's automated communication system to request the necessary resources for new team members. New hires also receive a Welcome email with quick links and a clear overview of CBRE and the Account. Responsible for initiating and monitoring the process for new hires. • Client Care Lead, managed client validation, training, and communication for the Voice of the Client Survey. The survey questions were updated to measure clients' priorities and satisfaction in areas like Service Delivery, Leadership Performance, Innovation and Agility, and Proactiveness. Action Plans were developed for unsatisfactory results and shared with the client to show commitment to improvement.• Project Lead for the Above and Beyond Program, successfully implemented a Rewards and Recognition initiative. This was achieved through the launch of the Recognize app which has benefited over 700 global employees. The app provides a platform for users to immediately recognize and reward their colleagues who have demonstrated exceptional skills and contributions. Despite challenges related to the rewards catalogue, membership roster, currency, and language differences, a membership activation rate of 95% and an 87% Recognition Engagement Score were achieved. Managed the finance/accounting operations in conjunction with regional/corporate finance, including accounts payable and accounts receivable. Completed financial analysis, including annual budget of $75000 and vendor spend projections.• Provided Executive Assistance to the Global Alliance Director in charge of over 700 employees across AMER, AP&J, and LATAM. Responsible for calendar management, weekly Senior Leadership Team (SLT) meetings, global travel coordination, and expense submissions.

Toronto, Ontario, Canada

• Managed Contractual Deliverable submissions, ensuring all deliverables were submitted on time and met the Master Service Agreement obligations, tracked submissions, confirmation of receipt and approval of deliverables.• Records Manager for on-account services, created documentation control processes, document naming conventions, guidelines, and policies for records that incorporate the client’s documentation standards and policy retention periods. • Developed and implemented a Master Facility Folio dashboard for 1550 buildings that provided client intelligence, considered as a best practice and recommended in future acquisitions. • Managed reports for monthly, quarterly, and annual submissions, ensuring they were obtained and submitted on time.• Insight Portal Administrator, set up and created pages, and document libraries, ensuring permissions are set up correctly for client and CBRE user access as well as managing storage levels.• Employee Engagement Council Co-Chair, implemented council and oversaw the development and maintenance of subcommittees, successfully launched the Employee Recognition Program in 2020.• Provided administrative assistance to the General Manager having oversight of 277 employees. Arranged meetings with SLT, JOC, and JEC Committees and created presentations, and maintained minutes, and action logs

Toronto, Canada Area

• Responsible for providing administrative support for the National Board and Regional Chapters.• Administrator for SharePoint Intranet Site, Yammer account, distribution lists and shared mailbox.• Prepare agendas, retain accurate records of all board meetings and distribute meeting minutes as appropriate. • Draft quarterly newsletters, distribute final version to members and post on the Intranet.• Manage quarterly calls, schedule guest presenter, draft presentation, send out invites, post recorded call and presentation on the Intranet. • Manage membership enrolment, send out welcome letters and along with past communications.• Organize the logistics and participates for the annual Out and Equal Summit as well as attend conference.• Mentor and support LGBTQ members on becoming their authentic self’s as well as educating Ally members on what it means to support the LGBTQ community and how they can become a strong Ally.

Toronto, Canada Area

• Responsible for providing executive assistance to Alliance Director having oversight of 275 employees across Canada, USA, India, Japan and Australia.• Coordinate clients Essential Training requirements for 550 contractors which is one of our Key Performance Initiatives. Received a Peak Performance award in recognition for successfully driving this to completion three years in a row.• Managed monthly reconciliation process for our organizational chart by analyzing SLT, Finance, and HR positions data. Reported monthly changes on FTE count by region and divisions, also highlighting days to fill open positions to ensure staffing requirements. • Maintain Senior Leadership Team page on clients SharePoint site that allows for international collaboration.

Toronto, Ontario, Canada

• Provided executive assistance to three Directors having oversight of 400 employees across Canada and USA.• Site SharePoint Administrator for Client Insight Portal (CIP), responsible for the development and ongoing maintenance for all service lines pages. Implemented system by creating user’s groups and ensured security permissions levels were adhered to for staff and client users. Provided trouble shooting support and training for service line administrators. Created process for tracking storage usage to ensure we remain below limits in order to not interrupt services.• Employee Advisor Council (EAC) member, provided support to the committee, developed procedures for monthly training courses, guidelines for reward and recognition and created EAC site to aid with collaboration of initiatives.• Lead Coordinator for CBRE Town Hall Meeting with 800 participates, responsible for booking venue, food services, audio and video assistance and managing attendance.• Collaborated with client social committee to implement yearly team building events which fostered primary relationships between CBRE and RBC partners.• Member of Green Team – Towards a Greener Tomorrow; gathered information across Canada for usage per building and fleets, and personally improved data accuracy by 85% for three consecutive years.• Assisted HR Director with new hire onboarding, internal announcements, annual performance reviews, HR dashboards for client review, maintain HR site on CIP, workbooks, organizational chart and update team contact information. Constructed a Training and Development InfoPath Form including a workflow approval process which is a requirement of the T&D policy.• Recipient of ten Bravo Awards which transformed into two Bravo Cube Awards and Above & Beyond Award.

Toronto, Ontario, Canada

Executive Assistant to Chief Operations Officer, Office and Human Resources Manager• Responsible for providing direct executive assistance to the COO.• Managed payroll procedures through ADP; calculated any sales commissions and bonuses earned as well as calculating monthly WSIB remittance and Employee Health Tax. Confirm accuracy of T4 information for employees and company.• Participated in the hiring process for full time and contractors. Enrolled new employees in company’s payroll, health insurance program, and provided information regarding their benefits. Ensured all personal and company documentation were kept confidential and in a secured location.• Managed corporate finances to ensure sufficient funding. Responsible for month-end reconciliation of bank and credit card statements. Prepared and presented weekly financial status to management.• Event Manager for company team meetings that supported the improvement and maintaining of team morale as well as provided employee recognition. • Oversaw office facilities requirements, building maintenance, security access, fire and safety issues, space planning, and furniture requirements. • Successfully managed the reconstruction of new office space and moved the entire company to a new location in Toronto within a ten-week timeframe with minimal impact to business operations.