Lisa Botelho Email & Phone Number

Toronto, On, Ca

Ontario, Canada

• Drives new strategic account development and expansion of business within the current digital platform, providing insight and technical expertise to grow the platform and B2B solutions. • Managing 5 support team members as well as 3 platform specialists. • Critically thinking and solving challenges within current systems limitations. • Works closely and collaborates with cross functional teams to solve complex, high stakes challenges. • Leads customer meetings along with salespeople to determine program requirements. This includes technical requirements for storefront configuration, product design specifications, 3rd party integration requirements and internal system workflows. • Manages the intake and onboarding process for new clients, creating SOW and WBS overseeing creation of training documentation and training sessions.• Provide technical expertise to Sales teams to support customer discussions when issues with platform arise.• Establishes and executes processes and guidelines for new customer platform set-up, managing relationships between key vendors and partners.• Schedules and oversees ongoing platform updates, including product assortment expansion to drive incremental revenue, operational savings and enhance customer experience.• Accountable for the planning the successful delivery of complex cross functional programs/projects with significant risk and business impact.• Identify and managing all milestones and interdependencies to deliver on the Business and Project/Program objectives and targets.• Constantly reviewing and escalating issues to the appropriate levels within the organization to mitigate risks and keep schedules on track, working with developers and IT team to construct and map out resolutions.

6 Staples Ave

Supervise a team of 8 employees across Canada. The team, supports and works with the account managers on high valued accounts. Book of business is $5 million. Also supervise the build of the internal eprint sites. Customized print portals to help support customer printing needs across Canada.

Canada

Trouble shoot files and setup for offset printing.Communicate with clients directly to ensure their design needs are meet and deliveried correctly and in a timely manner. Provide the client with concept ideas for their business needs. Including logos, business cards, letterheads, ads, flyers, brochures.

Ontario, Canada

Provide administrative support to saleperson, ensuring product is ordered, produced and delivered in a timely manner. Supporting $14 million book of business. Work closely with Prepress Department, restoring and cataloging new files properly to ensure a smooth processResponsible for resolving general enquiries from clients through telephone and e-mail

Senior Designer managing the duties of the Art Department, consisting of three employeesCreated exciting Designs for theme parks across the country and the world, including Tokyo Disneyland, Universal Studios Japan and Canada’s WonderlandManaging Jobs from coception to completion - exceeding all customer and company deadlinesDelegated workflow, communicated and met with clients.Provided concets of theme park locations and product going into each site. Built prototypes of products ensuring smooth transition into prosuction. Design and built fixtures for products.

Worked directly with corporate clients to design their digital documents, including literature, business cards, logos.Assisted in the assembly of marketing campaigns

Assited in designing, assembling and installing vinyl signs. Participated in the masking and weeding of vinyl signs.

Assisted Senior Designers with assembling sample boards and finalizing presentations for clients.

Diploma, Graphic Design

Have recently taken online refresher courses in the CS4 group including Photoshop, Illustrator and InDesign.

Graphic Design