The Oculus Store distributes virtual reality apps and games from indie developers and AAA studios. VR content must meet a high standard of technical performance in order to avoid user discomfort, and Oculus additionally applies strong curation in order to deliver the best VR content available.- Oversee the day-to-day operations for white glove partner management, go-to-market consultation, and CMS configuration for titles shipping on the Quest Store, delivering more than $1B revenue over the lifetime of the Quest hardware line. Responsible for defining new policies and resolving escalations regarding content, technical, security, intellectual property, and data use policies.- Lead a team 7 ICs and 2 managers, with a focus on career development, mental health, and empathy. Have consistently maintained higher internal survey scores on pride in working for Facebook than other teams in our org.- Led a world-class product launch operation for Oculus Quest, aligning the Store go-to-market plan with hardware, comms, product marketing, retail, and other teams supporting the launch. Lead team responsible for reviewing and configuring 50+ titles on release day, delivering one of the most well executed console launches in the history of gaming (so I've been told).- Full stack business owner for app review and publishing systems. Evolved workflow from scrappy spreadsheet to multiple integrated systems by setting strategic vision, influencing stakeholders to take ownership of new areas, defining user needs and business logic, reviewing product requirement documents, providing design feedback, and troubleshooting bugs in production systems.- Primary incident response stakeholder for store issues that impact developers. Interface with engineering, comms, customer support, developer relations, and legal to identify responsible teams, investigate root cause, create remediation plan, and communicate updates to stakeholders and leadership. Defined malware response plan.

Addons.mozilla.org (AMO) is a high-volume browser extension store, which requires submissions to go through a comprehensive review process including code review and functional testing. In August 2015, we announced a new initiative to re-architect the add-ons development platform that will simplify the development process and reduce or eliminate the need for manual testing.- Defined vision and roadmap for all aspects of the developer experience- Directly managed team of 7 content reviewers, developer advocates, and engineers, collaborating with security, UX, legal, business development, and PR teams- Lead overhaul of outdated review policy, workflows, and documentation- Resolved policy escalations with partners and VIPs

The Firefox Marketplace was an open and non-proprietary online marketplace for web applications that enables developers to create cross-platform applications using standard web technology, languages, and tools.- Crafted review policies and procedures that balance user protections and the open spirit of the web- Designed review tools to support high volume and a volunteer reviewer community- Implemented programs to grow number of volunteers and distribute ownership of the review process- Evaluated partners for app quality and technical viability

Enyo is an open source JavaScript framework that allows developers to write apps for any device with a browser. I led all developer marketing activities and coordinated the work of the engineering and developer relations teams.- Launched developer marketing program encompassing all phases of the app developer experience, including discovery, support needs, and developer success- Communicated overall program status, identified and resolved conflicts, and drove stakeholders towards decisions- Managed event planning and app marketing teams- Created social media analytics program to identify opportunities and influential followers

The app review process is arguably the most stressful stage of mobile application development. My goals for the webOS app review program were to create a flexible, developer-friendly process and forge relationships between developers and consumers.- Managed app review, assignment, and publication processes- Coordinated high-priority launches with business development, operations, and marketing teams- Used new media technologies to promote individual developers and communicate goals of the webOS brand- Created fair, open review policies and applied them with diplomacy- Triaged technical investigations of system issues- Promoted open use of technology by homebrew developers while protecting internal interests

Cardinal Health develops products and services to make healthcare safer and more productive. My team within R&D was chartered to integrate commercial and proprietary software for remote monitoring, security patching, and diagnostics systems scalable to manage 150,000 Windows-based medication infusion and dispensing devices.- Collaborated with marketing, developers, and specification writers to define user needs and optimal workflow- Created functional requirements, use cases, and desired system behavior workflows and models- Developed and maintained detailed installation guides and training courses for all field employees- Wrote whitepapers for internal distribution to marketing, quality, legal, regulatory, and service- Assisted departments to optimize internal collaboration as part of Sharepoint 2003 to 2007 migration plan

The hub of the Cardinal Health service organization is a 250 staffed, 24/7 call center responsible for supporting over 40 products in critical hospital environments used by both nurses and pharmacists. Analysts also serve as a liaison between these customers and approximately 700 Cardinal field engineers for issues that cannot be resolved remotely.- Provided quality high-volume troubleshooting, issue resolution, and training by phone and desktop sharing- Documented all cases in tracking software and made significant contributions to knowledge base- Performed initial root-cause analysis and reported hypotheses to quality assurance for investigation- Filled interim Tier 4 role to serve as the main point of contact to manage and correct customer experiences relating to our products and services, with authority to report back to R&D on business opportunities and new service solutions- Developed internal chat functionality for entire service center, maximizing efficiency in communications between support groups in both the US and Canada

BarCamp is an international network of unconferences where alpha geeks, industry professionals and others passionate about Internet culture, technology, and life online can meet to share ideas and projects. BarCamp San Diego is a two-day event which has grown to over 200 attendees, and was pivotal in cultivating the San Diego tech community that is now regularly covered in local mainstream media outlets.- Community manager and evangelist, well-known in both Southern California and the Bay Area- Operated within a tight budget to provide healthy, nutritionally diverse meals and snacks- Managed volunteer setup and cleanup crews- Contributed community updates to the official blog at www.barcampsd.org