Lisa Broskey-Weaver, Mha, Rhia, Chps Email & Phone Number

United States

Pittsburgh, PA

Responsible for ensuring organizational adherence to regulatory and organization policy & procedure through a multidisciplinary approach. Responsible to enforce regulations in all aspects and at all organization levels. Provide compliance guidance within the organization.

Pittsburgh, PA

• Served as ROI Subject Matter Expert (SME). Directed multidisciplinary teams (geographic market, sales, account management, product management, senior leadership, and operations support).
• Accelerated revenue optimization by driving ROI Operations initiatives with continuous improvement, sustained gains and provision of leadership to market teams for direct daily responsibility.
• Increased annual revenue 400+% by providing corporate oversight and leadership to North American ROI Operations Service and partnership with Sales Team.
• Achieved financial objectives as outlined by senior leadership by aligning operations and sales, thus improving service margin 40+% cumulatively for 800+ customers.
• Championed two (2) corporate strategic initiatives, successfully migration to new ROI platforms.
• Reduced breach risk for clients and organization by establishing and maintaining operation policies and procedures, training / development plans, implementation plans, performance measurements and quality standards.

• Served as ROI Subject Matter Expert (SME). Led and advised multidisciplinary teams (geographic market, sales, account management, product management, senior leadership, and operations support) in areas of compliance.
• Increased client satisfaction through decreased implementation and 25% reduction of service times by developing Release of Information (ROI) workflow solutions for prospective customers and existing customers.
• Reduced implementation costs while increasing brand protection by enforcement of standard operating procedures.
• Achieved 20% revenue increase by successfully closing new opportunities.
• Reduced risk by serving as SME for release of patient health information in compliance with HIPAA and other associated regulations. Designed and conducted implementation managers’ education related to compliance and.
• Decreased implementation and sales-cycle by developing and implementing sales and account management tools and education for ROI solutions.

• Team leader to innovate and execute strategic plans for assigned accounts. Adjunct facility for University of Pittsburgh and Community College of Allegheny County.
• Actualized Total Customer Satisfaction (TCS) for new and existing customers by delivering high-quality services achieved through partnership with service operations.
• Delivered high customer satisfaction by building relationships, defining expectations, and designing innovative service solutions to fulfill customers’ needs, while monitoring activity and identifying up-sell.
• Chairman’s Club Award in 2006 and 2007 for top 15% financial performance goals.
• Achieved highest number of executed customer projects in North America for 2006, producing $750K increased project revenue and non-forecasted recurring revenue.
• Iron Mountain Award Winner – Total Customer Satisfaction 2007.

Designed and delivered operational efficiency for Health Information Services (HIS) facility. Maintained highest level of customer satisfaction and financial responsibility by creating a performance-driven culture with an accountable high-performance team (120+ FTEs). Preceptor for University of Pittsburgh and Community College of Allegheny County.

Elevated overall operational effectiveness for multiple record center locations to achieve key business objectives and attain customer expectations. Optimized operation start-up of new facilities.

Drove consensus of system-wide HIM initiatives across disparate stakeholders as strategic corporate liaison. Executed daily tactical operations within Presbyterian and Shadyside Hospitals’ HIM Departments (250+ FTEs). Preceptor for University of Pittsburgh and Duquesne University Health Information Management. Improved productivity and patient care by.

Master’S Degree, Health Administration

Bachelor’S Degree, Health Records Administration

Registered Health Information Administrator (RHIA)