Counsel business leaders in all aspects of HR support for a global telecommunications organization. - Collaborate with cost center owners and finance to ensure workforce planning initiatives and staffing plans are aligned with budget.- Assist with implementation of job profiles, compensation structure and salary grades.- Revise and update employee handbook- Partner with line management to address employee relations issues, achieving resolution while ensuring policy compliance. - Provide HR policy guidance and interpretation

Leveraged strategic, hands-on approach to provide full cycle HR support for 250 employees and managers for this online marketplace that connects homeowners to pre-screened local home improvement specialists prior to the closure of the Colorado Springs site. Collaborated with managers and business partners in making decisions to mitigate risk, support employees, and help HomeAdvisor continue to be recognized as a Top Workplace. » Met with employees to discuss complaints, issues, and answer questions» Conducted exit interviews with resigning employees and provided feedback» Investigated employee relation issues utilizing confidentiality and impartiality» Coached line management in policy interpretation and performance management» Reviewed all termination requests to ensure documentation and consistent decision making» Facilitated sessions for annual benefits open enrollment; back up to the benefits team» Managed leaves of absence and accommodation requests

Used knowledge of employee relations and strong analytical ability to support HR initiatives for this the leading North American foodservice and support services company. » Coordinated and conducted new hire orientations» Assisted managers with interpretation and execution of policies and procedures» Facilitated posting of new positions as well as the interview and selection process

Collaborated with multiple stakeholders to implement solutions designed to tackle State and local government needs for comprehensive, flexible human resource management (HRM) systems to support multigenerational users, comply with changing regulations and union mandates, for this global technology consulting, systems integration and outsourcing firm. » Developed and adapted policies and procedures for service center employees» Liaison to site leadership and advisor for staffing» Supported remote employees located in a different business unit» Assisted with internal redeployment of resources » Conducted in-person benefit open enrollment sessions in Denver office» Facilitated 2-week orientation for college hires in Texas delivery center» Conducted remote new hire orientations, presenting benefits and policy informatio

Collaborated with managers in providing superior human resources services for 400 employees while supporting a broad range of HR functions such as employee engagement, performance management, recruitment and selection, equal employment, employee relations, compliance training, and leadership development for the largest pharmacy benefit management organization in the United States.» Conducted new hire orientation, presenting benefits and policy information » Guided and assisted contact center leadership in coaching and corrective discipline» Partnered with management on the selection and ongoing training for team lead positions» Assisted employees in understanding family medical leave (FML) and disability leave» Participated in exit interviews to identify opportunities to retain top performers and key talent» Investigated employee relations issues ensuring confidentiality and impartiality

Counseled current, new and prospective faculty members, classified staff, professional exempt employees and retirees on the available University and State benefit programs. Conducted benefit presentations for newly hired employees. Liaison between employees and benefit providers. Managed FML and short-term disability (STD) programs and process for the campus.» Created process for tracking open, closed and intermittent Family Medical Leaves» Documented initial training experience to develop a training plan for new benefit counselors » Member of team that developed a new online benefit orientation; redesigned and recorded presentation

Assisted HR Manager in managing and executing nearly all facets of human resource functions including new hire orientations, employee relations and investigations, annual open enrollment, support for exempt and non-exempt employees, and exit interviews, across multiple business units in various states for this global gaming technology company that employees over 8,500 in 52 countries. » Initial responder to address/investigate call center and field services employee relations issues » Member of team that shifted from hiring temporary employees to a direct hire model» Trained HR representatives for the Providence call center» Identified inconsistencies within performance review ratings and worked to calibrate scores» Partnered with managers and compensation to create/implement a swing representative job» Partnered with management to define career path and developed job descriptions» Assisted North Carolina team in hiring field service technicians to support » Member of committee to review and revise policies and procedures