• Directed and executed healthcare solution workflows, client base, and protocols, tailoring implementations with utmost professionalism and exceptional support for each CommunityWorks client.• Coordinated events related to workflow and integration, facilitated training sessions for subject matter experts (SMEs), conducted integration testing, and managed data conversion processes.• Fostered strong client relationships by engaging with C-suite executives and delivering targeted solutions to meet their specific needs.• Effectively communicated complex, technology-related issues in a clear and understandable manner to clients, ensuring their comprehension and confidence in the solutions.• Conducted comprehensive assessments of project scopes in various specialties, including Behavioral Health, Wound Care, Infection Control, Rehab Therapies (PT/ST/OT), Acute Case Management, Registration, Population Health, and Scheduling. These assessments aimed to confirm project details and proactively understand customer expectations in advance.

• Played a key role in enhancing and sustaining national Clinical & Systems Transformation initiatives, ensuring ongoing improvement and optimization.• Acted as an Acute and Ambulatory Consultant, facilitating a project aimed at enhancing the quality, safety, and consistency of patient care across three prominent British Columbia health organizations: Vancouver Coastal Health (VCH), the Provincial Health Services Authority (PHSA), and Providence Health Care (PHC).• Provided guidance and coaching to the Scrum team, fostering Agile and Scrum practices and values to drive efficient project delivery.• Successfully managed the team to meet delivery commitments while upholding high standards of performance and adherence to Agile methodologies.

• Develop and implement a comprehensive change management strategy and plan for the EMR implementation, considering organizational culture, readiness, and stakeholder engagement.• Lead a team of change management professionals to execute the change strategy effectively, ensuring alignment with project timelines and goals.• Collaborate with key stakeholders, including senior leadership, clinical staff, and IT teams, to understand their needs, address concerns, and gain buy-in for the change initiatives.• Conduct change impact assessments to identify potential barriers, risks, and opportunities associated with the EMR implementation, and develop mitigation plans accordingly.• Establish and maintain strong relationships with internal and external stakeholders, acting as a trusted advisor and change champion throughout the implementation process.• Monitor and evaluate the effectiveness of change management initiatives, using metrics and feedback mechanisms to assess adoption rates, user satisfaction, and overall success.• Provide regular progress updates to project sponsors and senior leadership, highlighting achievements, risks, and recommended course corrections.• Anticipate and proactively address resistance to change by developing and implementing strategies to overcome challenges and promote positive change behaviors.• Stay current with industry best practices in change management, healthcare technology, and EMR implementations, and leverage that knowledge to continuously improve change leadership approaches.

• Led the design, project planning, build, implementation, validation, and analysis of Ambulatory and Acute systems, with a specialized focus on laboratory projects such as POCT/iSTAT, Blood Bank modules, Cytology/Histology, and more.• Maintained the functionality and integrity of lab systems, overseeing tasks such as LOINC Interface/Integration, troubleshooting connectivity issues in HL7, and ensuring the security of data exchanges between systems.• Established and chaired the Lab Committee, serving as a pivotal point of contact for resolving complex technical challenges faced by internal and external stakeholders. This included executives, directors, pathologists, providers, nursing staff, and other support personnel. Additionally, prioritized and supported projects, implementations, enhancements, and sustainment efforts from 2011 to 2018.• Provided extensive support for the Electronic Medical Record (EMR) system, encompassing various components and tools such as LOINC, Bedrock Tools and Reports, Upgrades/Domain Strategy, Core Event Manager (ESH), Core Code Builder, Discern Rules, FirstNet, MultiPatient Task List (MPTL), Olympus (ops jobs, printing, servers), Orders, OrderSets, mPages, Revenue Cycle, Charges, CareSets, OEF, Order Catalog, Order Sentences, PowerPlans, PathNet (limited knowledge), Patient Access List (PAL), PowerChart, PowerForms, and Requisition Routing.

• Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.• Created and monitored promotional approaches to increase sales and profit levels.• Developed key operational initiatives to drive and maintain substantial business growth.• Conducted target market research to scope out industry competition and identify advantageous trends.• Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.• Investigated and addressed business development challenges to proactively mitigate problems.Drove implementation of new market expansion to propel business forward and adapt to market changes.

• Lead and manage the daily operations of the clinical laboratory, including staff scheduling, workflow coordination, and resource allocation to ensure timely and accurate testing and analysis.• Develop and implement laboratory policies, procedures, and protocols to ensure compliance with regulatory agencies such as CLIA, CAP, and FDA.• Monitor and evaluate laboratory performance metrics, including turnaround time, quality control results, proficiency testing, and equipment maintenance, and implement corrective actions as needed.• Manage and maintain laboratory instruments and equipment, ensuring their proper calibration, maintenance, and troubleshooting when necessary.• Ensure the implementation and adherence to laboratory safety protocols, including biohazard waste management, chemical handling, and infection control measures.• Collaborate with physicians, clinicians, and other healthcare professionals to ensure effective communication and coordination of laboratory services and results.• Recruit, train, and supervise laboratory staff, providing ongoing performance evaluations, feedback, and professional development opportunities.• Develop and maintain relationships with external vendors, suppliers, and reference laboratories to ensure access to necessary testing capabilities and resources.• Stay updated with advancements in laboratory technology, methodologies, and regulations, and recommend and implement process improvements to enhance laboratory efficiency and accuracy.

• Develop and optimize innovative nutraceutical formulations, considering ingredient compatibility, stability, bioavailability, and sensory attributes.• Conduct research and evaluate the latest scientific literature to identify potential ingredients, technologies, and delivery systems that align with market trends and customer needs.• Collaborate with cross-functional teams, including scientists, product managers, and marketing professionals, to define project goals, timelines, and requirements.• Design and execute experiments to assess the physicochemical properties, compatibility, and stability of nutraceutical formulations.• Utilize analytical techniques and methods to analyze raw materials, finished products, and intermediates, ensuring quality control and regulatory compliance.• Conduct feasibility studies and participate in scale-up activities to facilitate the transfer of lab-scale formulations to production.• Stay up-to-date with regulatory requirements and industry standards pertaining to nutraceutical products, ensuring compliance with applicable regulations (e.g., FDA, Health Canada).• Maintain accurate records of experimental procedures, results, and formulations in compliance with good laboratory practices (GLP).• Collaborate with external partners, such as contract manufacturers and suppliers, to source raw materials, conduct pilot trials, and troubleshoot formulation-related challenges.• Continuously assess and evaluate formulation processes and techniques, proposing and implementing improvements to enhance product quality, efficiency, and cost-effectiveness.