Lisa Caverly Email & Phone Number

La Quinta, California, United States

Rancho Mirage, California, United States

• Reviewed and organized legal documents, such as pleadings, motions, and briefs.
• Drafted correspondence to clients and other attorneys.
• Maintained client files according to established protocols.
• Collaborated with attorneys in all stages of the litigation process.
• Drafted discovery responses including interrogatories and requests for production of documents.
• Advised clients on procedural matters related to their cases.

Palm Desert, California, United States

• Drafting and preparing discovery requests and responses
• Calendaring deadlines, appearances, and appointments
• Drafting and preparing correspondences
• Manage case files and all paperwork, inputting them into an electronic file system.

Riverside County, California, United States

• Investigated facts related to disability cases
• Drafted memoranda that assisted the supervising paralegal when filing SSI cases
• Prepared, coordinated, proofread, and organized communication

Greater Los Angeles Area

• Performed research for Government bids
• Drafted proposals to prepare for the bid process
• Prepared, coordinated, proofread, and organized communication

Palm Desert, California

• Collaborated with customers who were moving; Used my sales skills to upgrade Time Warner Cable's services to retain business and increase Monthly Recurring Revenue.
• Managed inbound disconnect/downgrade calls from existing customers.
• Responsible for skillfully retaining customers through positive customer relationship building.
• Utilized strong listening skills and probing techniques to diffuse any irate customer situations.
• Identified reason(s) for disconnecting and overcome objections to retaining customers.
• Saved and re-sold the value of our product and service by adequately aligning the features, benefits, and price with the needs of the customers.

Pico Rivera, California, United States

• Responsible for outside sales of waste management services to all sized businesses via direct marketing and cold calling.
• Provided customers who recycle monthly diversion reports.
• Ensured customer satisfaction with Retention and Pro-Active Visits
• Generated a monthly pipeline that would ensure goal attainment
• Achieved monthly goals

Lake Forest, California, United States

• Executed successful Customer Relationship Management at executive levels
• Demonstrated ability to sell complex services and solutions
• Educated new and existing customer base on our full suite Mailstream of Solutions
• Generated ongoing sales by executing aggressive prospect activities
• Achieved monthly quotas by executing a disciplined Professional Selling Process.
• Major Restructuring within the Sales Department resulted in a lay-off of over 35 individuals in the Southern California Area.

Pomona, California, United States

• Executed a marketing plan for assigned clients to ensure success in delivering profitable sales revenue
• Sourced new potential customers, and closed sales on a direct basis using the proper sales cycle.
• Analyzed sales trends and competitive market data to increase sales in my territory.
• Reviewed market analysis to determine customer needs and volume potential; implemented sales strategies to achieve goals.
• Delivered sales presentations to clients in coordination with sales and operations
• Developed relationships with existing and prospective clients in the Environmental Sales Division

Montebello, CA

• I managed eight outside account managers in the Los Angeles Area, who were responsible for maintaining existing business.
• Provided training and coaching to both account managers and sales representatives every week.
• Updated and provided the account managers with a new book of business, which was territory based.
• Reviewed current employee staffing and identified the strengths and weaknesses of our team.
• Identified the number of representatives necessary to be successful in the marketplace.

Greater Los Angeles Area

-Managed ten outside account managers in the Los Angeles Area, who are responsible for maintaining existing business.-Provided training and coaching to representatives on a weekly basis.-Prepared and maintained an annual Rate Adjustment and Budget Plan to increase overall profitability and growth margin.-Reviewed Account Profitability on a monthly.

Greater Los Angeles Area

-Was responsible for selling new large accounts, which generate over $2000 in monthly billing via direct marketing and cold calling.-Maintained a target account list with over 200 prospects.-112% of the goal annually.

Greater Los Angeles Area

-Was responsible for Account Management of existing accounts ranging from medium to large businesses via direct marketing and cold calling.-Managed a portfolio of over 1500 Commercial Accounts in the Los Angeles Market including The Century City Mall, Gate Gourmet, LSG Sky Chefs, The Ernst & Young Plaza, The Wells Fargo Center, and The US Bank Tower..

Greater Los Angeles Area

-Was responsible for outside sales of waste management services to small and medium sized businesses via direct marketing and cold calling.-Responsible for bringing on 840 new accounts, which have included the Westin Long Beach, Dave & Busters Irvine, and Irvine Apartment Communities (IAC). -Responsible for 100 cold calls a week. -Implemented and.

Bachelor Of Science, Biology

Activities and Societies: Alpha Delta Pi

Certificate, Legal Assistant/Paralegal