Lisa Chaney, Mha Email & Phone Number

Florida, United States

•Oversee day-to-day operations of clinical area and clinical staff members to ensure smooth and efficient execution of MD Now processes •Communicate job expectations and conduct individual and group coaching sessions for new and tenured clinic employees•Monitor staff and clinic performance and alert Area Management and/or appropriate departments on any challenges interfering with patient care•Assist clinic staff in registering and discharging patients, including insurance verification, payment collection, patient demographic accuracy, and scheduling follow-up visits•Manage clinic budgets to regulate spending, payroll processes, and other clinic expenses

Florida, United States

• Greet patients and notify appropriate personnel of patient arrival; obtain consent forms and accurate patient information, including insurance, patient demographics, and pertinent health history for entry into the EMR (electronic medical record) system.• Schedule patient appointments or transfers; collect/post payments; provide patient receipts• Scan charts and all forms including demographic and HIPAA acknowledgment.• Assist and respond in patient emergency situations as required.• Participate in educational and compliance training to maintain and advance competency.

Florida, United States

•Answer incoming phone calls from health care providers (i.e., physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)•Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller.•Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff.•Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends.•Assist providers in navigating uhcprovider.com and other United Healthcare sites and encouraging use of online tools and resources to increase office efficiency

Miami, Florida, United States

A premier provider of educational and career services and test preparation for individuals, schools, and businesses. • Negotiated multi-year contracts with academic institutions and conference centers for academic programs. • Reduced costs by leveraging bulk purchasing power and effective contract negotiations.• Improved operating margin by securing contracts with 70+ schools of higher education.• Enabled strategic real estate decisions by analyzing financial data, forecasts, and market research.• Conducted site visits and facility evaluations to ensure OSHA and ACCET compliance.• Fostered and built relationships with identified target schools and facilities for market expansions.

Miami, Florida, United States

• Oversaw institutional business development with medical schools and allied health programs in Georgia and Florida.• Drove strategic and tactical initiatives to exceed quarterly performance goals.• Negotiated contracts, managed accounts, and monitored competitive activity and market conditions.• Assisted 15 directors in the development of local marketing strategies for medical, dental, and nursing products.• Delivered sales presentations to national and international students and faculty members.

Coral Gables, Florida, United States

• Managed eight full-time employees, 30 part-time staff members, payroll, and P&L for a $2M test preparation center. • Enhanced profitability by meeting or exceeding all financial targets.• Facilitated recruitment, training, scheduling, teacher observations, staff training sessions, and ongoing skill-building.• Developed and implemented strategies to enhance operational performance.• Functioned as a designated school official (DSO), authorized student F1 visas, and supported international students' entry to U.S. programs.

Coral Gables, Florida, United States

• Managed educational partnerships for the University of Miami, St Thomas University, and Barry University.• Planned, conducted, and supervised promotional in-center events to grow enrollments.• Enabled revenue growth by conducting outbound sales calls, promotions, and grassroots marketing on college campuses.• Recruited, trained, and mentored staff.

Master Of Health Administration - Mha, Health/Health Care Administration/Management

Bachelor Of Arts - Ba, Psychology