Lisa Chesterfield Email & Phone Number

Brisbane, Qld, Au

As a Director in Deloitte’s design-led global innovation practice, I work to enable businesses and government to accelerate growth, taking new ventures to market faster, transforming to respond to disruption.I love to incubate and scale customer centric design and innovation practice to help our clients establish and implement innovation strategies that focus innovation effort in the right place, setting the clear company ambition to create and launch new revenue streams, Our team specialises in building internal innovation practice capability for clients to become faster and more effective innovators.

Neutral Bay, New South Wales, Au

Chair of Coraggio Advisory Board in Brisbane, Australia. Coraggio is a leadership community that brings together business leaders and owners who share the dream of building a great organisation or a better business. Coraggio provides more than 400 business owners and entrepreneurs a cohesive and confidential Advisory Board environment, working collaboratively assist businesses to scale and navigate today's challenges.Working with 15 members one day every month enables business owners to leverage their peer's combined experience, fill knowledge skills gaps and generate new alliances. In essence, being a Coraggio member helps future proof businesses by gaining a greater perspective and CEO personal growth.Learn more about Coraggio by visiting Coraggio.com.au or please message me directly for a coffee (virtual coffee) catch up.

As a Certified Advisory Board professional, I provide strategic guidance on the processes of commercialising and developing products, designing end to end services & managing human experiences to support business growth. I specialise in innovating through customer-led practices that deliver impactful end-to-end experiences. Expertise in driving cultural shifts & strategic change across large diverse workforces, enables me to shepherd business owners and their senior leadership through the complex change that results from innovation and design.

ASX listed G8 Education encompasses 21 brands as Australia’s largest private early childhood education and childcare provider, with more than 46,000 children attending 471 centre’s accruing $84.3M in 2021, with $45.7M NPAT.The Head of Marketing and Customer Experience led 48 staff across six teams responsible for an $18M annual budget with a remit to deliver Digital Media Management, Local Area Marketing & Campaigns, Digital Experience, Customer Experience Complaints Insights & Strategy, Customer Communications and Contact Centre Channel management, including Third Party Providers.Led the development of G8’s CX strategy & end-to-end customer experience journey map refresh, including an Enterprise Insights Plan/VOC program, and an implementation roadmap against key pain points/innovation opportunities areas.

I empower clients with innovative solutions for impactful transformation, customer centricity and a sustainable future for all.Specialising in Strategy, Innovation & Customer Experience, working with executive teams across Financial Services & Consumer|FMCG delivering bespoke projects in: - Business strategic planning, Transformation & Change Strategy- Cultural Leadership & Employee Value Proposition Design.- Customer Experience Design & Strategy, Customer Value Proposition Design.

Currumbin, Queensland, Au

Leading the Consultancy Practice, work with C-Suite & Executive Leadership of ASX Listed companies across Financial Services, Manufacturing & Consumer Sectors, providing strategy, CX, HCD & management consulting.• Develop strategic solutions to operational, customer, & cultural business problems, using design thinking/HCD & preparing executive level presentations to foster understanding & execution.• Deliver impactful roadmaps that drive commercial results, identify innovation opportunities, drive customer experience and economic success.Client Highlights include Strategic Consult/Program Manage multi-million-dollar key client projects, such as:• Business Transformation Project for ASX Listed Financial Services company across 3 countries; 28 projects in 14 months.• Remote First Transformation Project for ASX Listed Manufacturer; Work From Anywhere Strategy, cultural roadmaps, new Remuneration & Benefits Model, Virtual Leader's program

Brisbane, Brisbane, Au

Established & managed the Human Centred Design (HCD) Centre of Excellence for Suncorp Group Limited, a top 20 ASX-listed leading financial services provider to 9.5 million customers.• Delivering group wide strategy with supporting best practice protocols & frameworks, community of practice, digital toolkit for agile ways of working,Highlights:• Managed strategic delivery of a dynamic portfolio of 21 strategic & tactical customer-centric projects in 14 months across brands, channels, digital assets & products.Delivered, collaborating for shared success to inspire, align and guide customer centric business execution• Maintained focus on emerging human and technology trends advising how to adapt/adopt for customer and business benefit• Facilitated workshops, design sprints, bootcamps, coordinated events, roadshows and delivered keynote addresses

Brisbane, Brisbane, Au

Spearheaded Customer Experience Blueprint Project, delivering a brand agnostic strategic vision for the Group Customer Strategy & ecosystem blueprint roadmaps to build ideal future state customer experiences. Formed the Customer Experience Design team, coached teams across organisation to scale customer-centric mindset & methodology, explore new revenue streams & identified business improvement opportunities.-Created Suncorp's CX/DX playbook, Design Standards & principles, personas, journey mapping.-Keynote addresses: Annual Leaders & Employee Promise Conferences, corporate videos

Brisbane, Brisbane, Au

Orchestrated adoption of Product Strategy leveraging Human Centred Design product development methodology, uplifted divisional capability to deliver on customer outcomes & business goals.Highlights:-Develop APIA & AAMI Roadside Assist from concept to MVP launch -new & improved customer value propositions.-Developed communications mechanisms to deliver customer insights to generate empathy & engagement; business case analysis to justify product strategy.-Identify & assess opportunities to support business process improvement in collaboration with the relevant business units such as Claims, Distribution, Pricing, Marketing, Portfolio & Underwriting Leadership teams.

Brisbane, Brisbane, Au

Devised innovative solutions to complex problems & managed strategic portfolio delivery of Strategic Options to enable strategic risk management & establish market positions to leverage future changes to Suncorp's advantage & future proof the business.Identified structural changes & monitored areas of strategic risk that could disrupt the Suncorp business model.Formulated meaningful insights & understanding of how current & future global innovations, technological & social advances impact the way consumers engage with & use financial services.Highlights:-Worked with ERIS Industries to innovate a bespoke Blockchain solution that allowed teams to self-organise shifts- a global first- & experimented with this technology within the business.-Acted as Strategic Innovation ambassador, facilitating presentations & Futures & Risk workshops, Strategic Innovation immersion & keynote addresses for Annual Leaders & Employee Promise Conferences, corporate videos.

Master Of Business Administration - Mba, Design Thinking For Business

Bachelor Of Business Administration (Bba), Business Administration, Management And Operations