Lisa Chow Email & Phone Number

Accountable for providing specialized expertise, leadership and advisory services on a range of total rewards programs, services and initiatives in the areas of workforce planning, Workday and compensation in support of the overall Human Resources strategies, programs, policies and initiatives and commitment to customer service.

Toronto, Canada Area

• Instructional design and eLearning development of mandatory training courses.
• Participate and work alongside the implementation project teams to configure, develop, test and implement Workday HCM features: Payroll, Time & Absence, Benefits, Compensation, Recruiting, Time Tracking, Learning, and.
• Develop and implement effective training strategies, and deliver in-person and virtual training for targeted audiences.
• Design and develop training, and user support content (job aids, videos and admin guides) for Workday HCM features, and Financial Management features (Expenses and Procurement).

Toronto, Canada Area

• Contributed to building a culture of innovation in the workplace, actively participated on various project teams and provided expertise, support and ideas for continuous improvement; Innovation time, Innovation working.
• Managed the virtual platform and deployment of Virtual Classroom (VC. Adobe Connect) and Instructor-led training (ILT) to support Global L&D solutions
• Provided multimedia solutions including video production (Camtasia, VSDC, DaVinci Resolve) and created e-Learnings (Adobe Captivate)
• Facilitated VC training sessions for teams at the Global, Regional and Member firm levels
• Collaborated with SMEs and key stakeholders and provided instructional design support, as required and debriefed lessons learned
• Reporting data; monitored, tracked, analyzed and assessed metrics reports, and results/trends. Produced post-session reports for key stakeholders and participants (CoSo Cloud, Questionmark)

Toronto, Canada Area

• Led the Learning Coordination team that administered, and provided advice and counsel on LMS features and functionality best suited for project/program requirements
• Developed an advanced level of knowledge and expertise of features and functionality of SAP SuccessFactors Learning (Learning Management System LMS)
• Partnered with the Learning Initiatives Manager to utilize effective project management, consulting methodologies and processes in order to identify, recommend and implement innovative opportunities and technology.
• Led, identified and implemented efficiencies and cost savings for facilities management, catering, and logistical requirements
• Co-lead of transition from a manual commerce (chargeout) process to leverage LMS functionality to automate and streamline activities; tested, troubleshooting, creation of job aids, conducted training sessions, and.
• Provided extensive continuous coaching and effective feedback

Toronto, Canada Area

• Promoted into a management role
• Led a team that provided publishing and production, graphics design and logistics expertise and support on many large scale, high profile projects across the Organization
• Project lead to update over 10,000 direct links for migration to a new Learning Management System (LMS), SAP SuccessFactors
• Strategically identified and assessed opportunities to shift team responsibilities towards online learning solutions
• Partnered closely with the Project Champion to help lead the office relocation of the Recruitment & Learning department
• 2014 Q2 & Q3 RBC Cross Functional Team Awards

Toronto, Canada Area

• 2007 RBC HR Recruitment & Learning Performance Annual Convention Gold Award Winner / Convention Finalist (Individual)
• 2007 Q3 RBC HR & Q2 RBC Learning Performance Winner
• As the first Canadian Banking TMC, initially responsible for all 6 regions nationally. Developed and expanded the responsibilities to redefine the role
• Project team member responsible for introducing, developing and expanding the role to the Global Technologies & Operations (GTO) side of the business. Designed current & ideal state detailed diagrams, identified.
• Acted as a liaison with the Learning Technical Administrator and Project Manager to resolve issues pertaining to the internal Learning Management System (LMS)
• Assisted the internal LMS Technical Support helpline representatives with resolving various issues pertaining to Sales and Career Development curricula inquiries

Toronto, Canada Area

• Assisted in the restructuring process of the Learning department
• Established new departmental procedures including analysis, assessment and tracking of various programs and licensing requirements for advisors across Canada and corporate employees
• Responsible for leading contract staff with the development of a new database in order to track licensing requirements for 1000+ advisors and corporate employees
• Developed a departmental training manual and conducted training for contract and permanent staff.

Toronto, Canada Area

• Facilitated a high-level session pertaining to a new initiative/product to Sr. Management
• Planned, reviewed, scheduled and implemented training programs to new and existing Client Services staff. Areas covered included process issues, product knowledge and support regarding mutual funds, administrative.
• Facilitated / conducted training programs or delegated the responsibility to a Senior Client Services Representative (conducted train-the-trainer sessions prior to the session(s) when necessary)
• Developed course methods and materials that were interactive and innovative in design including a summer knowledge tournament
• Periodic assessment of existing course materials to ensure training programs were kept up-to-date
• Conferred with business partners to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies