Lisa Christoffel Email & Phone Number

Providing sales enablement copy, white papers, case studies, emails, and web copy services to B2B companies in the training and education niche. Providing business coaching, marketing strategy, team building, and mindset coaching to women leading teams and/or their own businesses.When you need someone who's been in the trenches, who both does the work and teaches others how to do the work, contact me. From a 30 year corporate career in a global management role to almost a decade writing B2B copy, I've done the work. I've also mentored and coached others in those roles. And I teach leadership, sales enablement copywriting, and white papers. Real life experience: Almost 20 years training parent leaders how to run 501c3 organizations, build membership, advocate for change, and lead their teams. Including advocating with lawmakers for needed changes in laws governing public education and on my local school board advocating for the needs of our district. 30+ years mentoring, coaching, and training personnel at all levels, from volunteers to employees to vendor partners 20+ years managing customer service operations businesses, working with global customers to understand their needs, and managing remote teams of internal, external, and vendor teams to deliver outstanding support 15+ years’ experience choosing which IT and service operations vendors my company used, and working with them to negotiate contracts, set up services, and enhance results 8+ years supporting clients' marketing, copy and content needs, helping them generate leads and build their businesses.Choose to work with someone who understands your business, your prospects, and your employees.Call or email me today.Lisa Christoffellisa@christoffelcopywriting.com585-802-3197

Christoffel Copywriting LLC can increase sales for clients in education, customer service, training, SaaS, and other service industries through copy that motivates and inspires action by understanding the needs and wants of those prospects. AWAI Circle of Success member and Professional Writer's Alliance member. If you want to be sure you're working with a business and creative professional, choose to work with Christoffel Copywriting.

Delray Beach, Florida, Us

As the Managing Editor of B2B Writing Success, I help new writers learn the business of copy and marketing and existing writers take their businesses to the next level by providing beneficial content and practical learning opportunities. I also help clients in the Education and Training niche increase their revenues by reaching more prospects and converting more sales.

Rochester, New York, Us

Managed legacy consumer product support; planned support for new prosumer product line; wrote copy and copy chiefed for Advanced Materials and Chemicals businesses - fabric inks, ESTAR, specialty chemicals, NDT films.

Rochester, New York, Us

Delivered global design for B2B integrated service system rollout, which included field force management and scheduling, contract administration and billing, invoicing, and parts management. • Managed a $1.1M budget for enhancements to existing system installations• Led IT process team through prioritization sessions to ensure proper resourcing for both enhancements needed for existing installations and design work needed for planned rollouts• Led cross-functional and cross-regional teams to implement a single worldwide system design

Rochester, New York, Us

Directed and implemented service strategy across North and South American service operations with annual operating budgets of up to $40M (contact centers, repair centers, service parts operations), designed customer-facing policies and procedures, managed operations, managed outsource providers.• Managed outsourced depot repair relationships in the US to ensure the highest quality output• Negotiated pricing and processing time reductions through targeted cost reduction collaboration• Delivered year on year cost savings of 10% to 28% to the business while maintaining or increasing customer satisfaction by as much as 8ppts in a single year over that timeframe, through management of outsourced contact center providers• Managed the shutdown of the digital camera and inkjet printer businesses, reducing costs by 60% YOY

Rochester, New York, Us

Managed $21M annual budget supporting global Kodak consumers of digital and traditional cameras and film, printers, and an online store sales/service business.• Directed the work of up to 24 of internal employees supporting hundreds of outsourced agents• Transitioned work from in-house operations to outsource providers offshore• Hired, trained and mentored new employees in contact center operations support roles (forecasting, customer satisfaction, business management, reporting, training design)• Launched service operations for new products/svcs collaborating with cross-functional teams

Rochester, New York, Us

Responsible to deliver on cost and customer satisfaction goals for Kodak's digital camera business for US&C consumers. Implemented our first near shore contact center in Toronto, and offshore contact center in the Philippines. Balanced the workload between in-house and outsourced centers, in order to deliver lower costs, but without negatively impacting customer satisfaction. Successfully worked with offshore provider to get their customer satisfaction up to the same level as our Toronto facility, at 30% lower costs.

Master Of Business Administration (M.B.A.), Entrepreneurship And Finance

Direct Response Copywriting

Bachelor’S Degree, Quantitative Business Analysis