Lisa Ferguson Email & Phone Number

Hurst, Gb

Space Business Unit

United Kingdom

Supporting complex ICT change and transformation across the Public and Private sector.Evaluating and understanding service costs for catalogue solutions, simplifying catalogue procurement.Simple and Efficient Procurement for the Digital Marketplace. Managing offshore development Team and applying Scrum Master delivery of products to Market.Data Protection Officer with formal GDPR Practitioner Qualification - ensuring high standards of Data Security for our Customers.Product… Show more Supporting complex ICT change and transformation across the Public and Private sector.Evaluating and understanding service costs for catalogue solutions, simplifying catalogue procurement.Simple and Efficient Procurement for the Digital Marketplace. Managing offshore development Team and applying Scrum Master delivery of products to Market.Data Protection Officer with formal GDPR Practitioner Qualification - ensuring high standards of Data Security for our Customers.Product and software development management. Trained on OTRS, SuiteCRM, OpenProject, Rocket.Chat, Gitlab, video editing to include creation of product training videos on YouTube. Show less

Bracknell

LICENSEE MANAGER EMEA REGION June 2014 to 2017Global Project Manager of IT solution for LicenseesManager of non-corporate Licensee Countries in EMEA regionNew Business Development - New Franchise operator on-boarding including Business Planning and Operational Support.Business Intelligence – Development and management of standard dashboard reports for Licensee Countries including Key Performance Indicators, Segmentation reports, Financial analysis and… Show more LICENSEE MANAGER EMEA REGION June 2014 to 2017Global Project Manager of IT solution for LicenseesManager of non-corporate Licensee Countries in EMEA regionNew Business Development - New Franchise operator on-boarding including Business Planning and Operational Support.Business Intelligence – Development and management of standard dashboard reports for Licensee Countries including Key Performance Indicators, Segmentation reports, Financial analysis and action plans.Audits – Country audits and ownership of final audit actions to include reconciliation of accounts.Fee Reports - Monthly reconciliation of Revenue Declaration Submission /fee payments – to include analysis of country performance and recommendations for improvement.IT Project briefs – SPOC, ownership and management of Licensee country IT projects from brief to implementation and within agreed budget and timeline for implementation.Legal-. Drawing up Licensee Agreement renewals to include computer service agreements, Addendum’s and side letters. Liaise with Licensee's to negotiate terms. Accountable for ensuring all stages are logged and SOX compliance.Conference / Travel Fairs – Management of all aspects of international conferences for EMEA region. Processing of purchase orders and reconciliation of payments on CODA Millennium Accounts.Customer service – Point of escalation. Identification of CS failures, analysis of corrective actions and ownership of implementation of the corrective actions. Management of CS data analysis and trending. Production of monthly reports and performance ranking Data. Show less

Vodafone

A highly effective Prince2 Practitioner qualified PMO with a record of achievement set against a communications industry background. Excellent Organisational Skills ensure workloads are prioritised and effectively dealt with to meet strict deadlines. An excellent communicator who works well with technical and senior business teams.Core competencies; Project life cycle management Project Team and 3rd party/vendor managementRisk & issue management/resolutionProcurement and… Show more A highly effective Prince2 Practitioner qualified PMO with a record of achievement set against a communications industry background. Excellent Organisational Skills ensure workloads are prioritised and effectively dealt with to meet strict deadlines. An excellent communicator who works well with technical and senior business teams.Core competencies; Project life cycle management Project Team and 3rd party/vendor managementRisk & issue management/resolutionProcurement and Budget controlSAP/Sharepoint Show less

Planned/Co-ordinated On-boarding of 45 new colleagues including recruitment, HR process, key system access for new starters. Part of the team that created Product Portfolio training programme for new starters and managed the execution.Business Transformation support during the integration process of CWW and Vodafone to include C-Level.Provided Sales Management Support to Director with implementation of key business activities to include identification of revenue opportunities and… Show more Planned/Co-ordinated On-boarding of 45 new colleagues including recruitment, HR process, key system access for new starters. Part of the team that created Product Portfolio training programme for new starters and managed the execution.Business Transformation support during the integration process of CWW and Vodafone to include C-Level.Provided Sales Management Support to Director with implementation of key business activities to include identification of revenue opportunities and Customer EngagementCo-ordinated internal grievance and disciplinary processes across the Business. SPOC with HR.Technologies: SAP, Procurement, Salesforce implementationSFIA: ETMG 5 / RLMT 5 / TMCR 4 / SSUP 5 Show less

Co-ordinating a team of ten Senior Sales Account Directors across the UK in Bid Management, Contract negotiation, reporting and Board Level Customer engagement.Margin Maximisation Project Co-ordination – tracking issues/risks and Actions. Seeking areas to optimise revenue. Reporting to Director and working closely with Senior Finance Partner.High level customer engagement and Communications including instant management.Delegated responsibility for Marketing Budget and… Show more Co-ordinating a team of ten Senior Sales Account Directors across the UK in Bid Management, Contract negotiation, reporting and Board Level Customer engagement.Margin Maximisation Project Co-ordination – tracking issues/risks and Actions. Seeking areas to optimise revenue. Reporting to Director and working closely with Senior Finance Partner.High level customer engagement and Communications including instant management.Delegated responsibility for Marketing Budget and ProcurementBid Documentation planning and submission support including quality control for both new business and existing large Customer contract renewals (e.g. Centrica, EDF, Scottish Power etc)Technologies : SAP HR and Procurement, MI Portal reporting tool and AML SFIA: RLMT 5 / PROC 5 / CNSL 5 / SSUP 5 Show less

Customer Operations for Global Clients focussing on Continual Service Improvement of the end to end Customer experience across Cable and Wireless.Order to Cash Project Co-ordination – Senior Stakeholder engagement to review and improve Customer Service experience across all functions to include Order Process Management, Service Delivery, tracking of Service level agreements, identifying Risks and Managing Escalations.Single Point of Contact for Service Delivery colleagues within… Show more Customer Operations for Global Clients focussing on Continual Service Improvement of the end to end Customer experience across Cable and Wireless.Order to Cash Project Co-ordination – Senior Stakeholder engagement to review and improve Customer Service experience across all functions to include Order Process Management, Service Delivery, tracking of Service level agreements, identifying Risks and Managing Escalations.Single Point of Contact for Service Delivery colleagues within Operations Team for service strategy design.Supported a team of six Senior Operations Colleagues in addition to the Operations Director with internal Business engagement at C level.Technologies: SAP HR and Procurement, MI Reporting tool, SFIA: PRMG 4 / BUAN 4 / BPRE 4 Show less

HEAD OF CONSULAR SERVICES AND PASSPORT OFFICE, CAPE TOWNTeam People Manager including all performance management, recruitment and day to day HR activities.Internal and External stakeholder management incorporating the High Commissioner, Senior Home Office Officials, Coroners Office and during major events reporting directly to Prime Ministers Office.Represented Her Majesty's Government at monthly Head of Mission Schengen meetings.Case Manager – Management of cases eg… Show more HEAD OF CONSULAR SERVICES AND PASSPORT OFFICE, CAPE TOWNTeam People Manager including all performance management, recruitment and day to day HR activities.Internal and External stakeholder management incorporating the High Commissioner, Senior Home Office Officials, Coroners Office and during major events reporting directly to Prime Ministers Office.Represented Her Majesty's Government at monthly Head of Mission Schengen meetings.Case Manager – Management of cases eg. expatriate fatalities, Law enforcement engagement.Reporting – weekly, monthly and annual statistical reporting on targets and operations. Ensuring all deadlines met according to HMG standards.Designed and quality tested Business Continuity Plan for ensuring the provision of Critical Consular Services in the event of a major incident.SFIA: RLTM 6 / SLMO 5 Show less