- Supervise a team of HR Coordinators tasked with coordinating recruitment processes, HR transaction entries, and collaborating with HR Business Partners on related processes- Oversee the Student Hourly Employment processes and procedures; Collaborate with staff to improve processes and procedures, including implementing email automation to improve communication and efficiency- Collaborate with HR colleagues on process and service improvement- Recruit, train, mentor, develop staff- Participate on various workgroups

- Stepped down into a mostly remote role from the Senior Director role after relocating out of state- Assisted in the recruitment, hiring, and onboarding of my replacement- Assisted the new Senior Director with policy and procedure interpretation, as well as historical information- Collaborated with the HR team on process improvement initiatives- Managed the performance appraisal and merit increase processes- Researched and analyzed compensation data to support a new compensation strategy- Managed position control data and completed employment surveys- Assisted with employment data analysis and reporting to senior leadership

- Managed all aspects of the Human Resources office and led a team of two to three direct reports- Collaborated with all levels of employees and leadership on initiatives aligned with the strategic plan and improving compensation, employee development and engagement, and overall culture- Served on the University Leadership Team and as the Administrative Liaison for Staff Council- Directed the recruitment, selection, and on-boarding processes for all employees- Re-implemented the performance appraisal process- Supported managers and leadership through employee relations situations and managed the process to resolution- Supported the HR team in developing their knowledge and skills to take on more responsibility and grow in their roles

- Interacted on a daily basis with faculty, staff, students, applicants, and others to address a wide range of HR subject matters - Collaborated with departments and other stakeholders on recruitment, onboarding, new-hire orientation, and training for faculty, staff, adjuncts, and student employees- Led wellness initiatives and promoted wellness programs administered through the health plan- Served on campus committees related to organizational strategy, wellness programs, and mission related initiatives- Served as the lead for employee COVID-19 contact tracing, questions, and procedures- Collaborated with the HR team and others to seek out and implement policy and process improvements- Assisted HRIS/Benefits Specialist with benefit administration, data entry, and benefits education- Assisted with other HR related needs and special projects

- Collaborated with appropriate stakeholders to coordinate all aspects of the employment process, including posting positions, screening applicants, interviewing, communicating with applicants, and assisting hiring managers- Responsible for planning and conducting new employee onboarding, orientation (Concordia Cares program), and coordinating staff mentors- Collaborated with HR Director to prepare training materials, as well as coordinate and host employee training sessions- Partnered with supervisors to ensure coordination and execution of training, development, and engagement opportunities- Managed online learning program (SafeColleges) for both mandatory and optional trainings- Oversaw employment-related events including, but not limited to Employee Celebrations, Lunch and Learns, service opportunities, Engagement Dinner, development training, and wellness initiatives

- Served as a point of contact for internal and external customers on a wide range of subject matters including, but not limited to, applicant materials, benefits, employment verification, personnel files, payroll and HR related paperwork, policies, and procedures- Assisted the Benefits Specialist with facilitating the University’s leave program, including FMLA and disability, as well as other benefit programs- Collaborated with the Assistant HR Director and HR Assistant to process payroll- Acted as a liaison between employees and benefit vendors to promptly resolve issues and concerns- Supervised student employees

- Served as the first contact for employees, students, internal and external customers, and general public visiting the Human Resources department, ensuring a positive customer experience- Responded to a wide range of subject matters including, but not limited to: applicant materials, benefits, HR-related paperwork, employment verifications, payroll changes, and HR policies and procedures- Provided administrative support to the Human Resources Department with daily and routine duties, recurring workflows, and special projects- Performed general office responsibilities including telephone, email, correspondence and mail merges, filing, mail processing, purchasing office supplies, and room reservations- Supported the hiring process by posting jobs, ordering background checks, generating new employees in payroll system, and preparing offer letters and new employee files- Met with new hires to process HR and payroll paperwork and collaborated with payroll to ensure paperwork is complete- Supported HR generalist with onboarding and leave program, including FMLA and disability claims- Acted as liaison between department and portal administrators to communicate important HR and benefits information- Served on campus-wide committees in support of employee-related campus events- Assisted colleagues to promptly resolve issues and concerns and act as backup as necessary

- Played a key role in the development, launch, and management of the Adult Accelerated Bachelor of Social Work (BSW) program at two off-campus centers, as well as he creation of the Master of Social Work (MSW) program proposal, including the needs assessment survey, revenue and expense projections, competitor analysis, and program course plans- Assisted the chair, faculty, and students of the Department of Social Work and Department of Speech-Language Pathology- Assisted with student recruitment, admissions, and advisement- Maintained and developed department and student files- Processed and tracked department expenditures and budget- Created and managed social media sites and other marketing tools- Coordinated logistics and marketing materials for meetings, monthly seminars, end-of-year ceremonies and other department events- Provided support to the dean, faculty, and staff of the School of Health Professions- Performed general office responsibilities including, but not limited to: correspondence, filing, mail processing, copying, faxing, typing, printing, ordering supplies, and other duties as assigned or discovered

- Directed all aspects of the front end, including utility clerks, cashiers, service desk, and back office- Hired, trained, and scheduled 30-50 full and part-time team members- Managed and accounted for over 50 in-store charge accounts- Maintained accurate daily and weekly bookwork spreadsheets, along with daily cash reconciliation- Ensured proper ordering of supplies and products- Identified and handled problems, including theft control, customer concerns, and employee performance- Initiated the “Charity of the Month” and “Humane Society Donation” programs, and expanded the “Food for Families” program - Held role of Liquor Liaison, ensuring compliance of all rules and regulations related to alcohol sales- Directed the hiring and onboarding processes, as well as mandatory training, of all new employees - Assisted the store owners, store manager, and department managers with day-to-day operations.

- Managed service desk and back office- Maintained daily and weekly bookwork spreadsheets- Trained, supervised, and scheduled service desk team, consisting of eight employees- Combined efforts with Human Resources Manager to ensure efficient and accurate front-end operations- Created store opening and closing procedure guides and "Front-End Expectations" packet

- Cash drawer and back office reconciliation- Supervised the cashiers and utility clerks- Scheduled and ensured timely breaks for employees- Handled all service desk requests including returns, exchanges, product requests and all other services offered- Assisted with new hire training and development