Lisa Coffey Email & Phone Number

Irondale, Alabama, US

US

• Directed check-processing services managing a staff of 4 operations managers, 1 project manager and 31 daily operations employees who provided payment services to 178 member credit unions. Managed a $5M income and.
• Launched check-processing services as a new product by opening the first operations center in Jacksonville within 120 business days, while simultaneously processing checks for the first 20 credit unions signed at a.
• Exceeded 2 year check-processing sales expectations by converting 100 credit unions within 16 months.
• Surpassed 3 year profitability goal set for check-processing services by becoming profitable within 21 months and maintaining profitability with an average annual net income of $1.5M.
• Developed remote-deposit capture for credit union branches as a new product offering in 2005 generating an additional $2M in income annually. Initiative included writing software requirements, beta testing.
• Exceeded 1 year remote deposit capture sales expectations by installing 100 branches within 6 months and over 600 branches by 1Q 2009.

• Director of Item Processing and Operations (1998 – 2001)Led daily operations including the oversight of 5 managers supporting 26 operations employees that provided check processing, customer support and service, cash.
• Led conversion from microfilm to image check processing reducing annual expenses by $120K.
• In addition to regular duties, provided special expense-reduction consultation services to other credit union processing entities.
• Managed major corporate wire transfer process conversion to new software.Manager, Item Processing (1989 – 1998)Managed daily operations of the check-processing services including the oversight of 15 operations.
• Implemented deposit service as a new product offered by the corporate that added $16K net income to the bottom line.
• Utilized Excel to streamline balancing process in check operations and cash management, reducing errors by 20% within first month of implementation.Item Processing Specialist (1988 – 1989)Responsible for microfilming.