Directed check-processing services managing a staff of 4 operations managers, 1 project manager and 31 daily operations employees who provided payment services to 178 member credit unions. Managed a $5M income and $3.5M expense budget and payment-services billing to credit unions. Developed, sold, and implemented payment service products.• Launched check-processing services as a new product by opening the first operations center in Jacksonville within 120 business days, while simultaneously processing checks for the first 20 credit unions signed at a temporary remote location in Atlanta.• Exceeded 2 year check-processing sales expectations by converting 100 credit unions within 16 months.• Surpassed 3 year profitability goal set for check-processing services by becoming profitable within 21 months and maintaining profitability with an average annual net income of $1.5M.• Developed remote-deposit capture for credit union branches as a new product offering in 2005 generating an additional $2M in income annually. Initiative included writing software requirements, beta testing, implementation, installation, training, sales proposal templates and developing best practices. • Exceeded 1 year remote deposit capture sales expectations by installing 100 branches within 6 months and over 600 branches by 1Q 2009.• Created and implemented least-cost-routing initiative that reduced check processing monthly expenses by $20K.• Developed project management template for corporate and credit unions to standardize implementation of teller-capture product. Template was adopted in all project management operations within corporate.

Director of Item Processing and Operations (1998 – 2001)Led daily operations including the oversight of 5 managers supporting 26 operations employees that provided check processing, customer support and service, cash management, accounting, wire transfers and ACH processing services to member credit unions. Managed a $2.5M income and $1.5M expense budget and payment services billing to credit unions.• Led conversion from microfilm to image check processing reducing annual expenses by $120K.• In addition to regular duties, provided special expense-reduction consultation services to other credit union processing entities.• Managed major corporate wire transfer process conversion to new software.Manager, Item Processing (1989 – 1998)Managed daily operations of the check-processing services including the oversight of 15 operations employees. Also responsible for check-processing billing to member credit unions.• Implemented deposit service as a new product offered by the corporate that added $16K net income to the bottom line.• Utilized Excel to streamline balancing process in check operations and cash management, reducing errors by 20% within first month of implementation.Item Processing Specialist (1988 – 1989)Responsible for microfilming all checks drawn on member credit unions, assisted with manual pulling of items returned for non-payment as instructed by credit union and also assisted with research.