Lisa Cook, Cpa, Mba Email & Phone Number

Dallas-Fort Worth Metroplex

Thinaer is the seamlessly integrated platform for creating a digital twin of your operations at any scale. Immediately improve your bottom line, maximize productivity and deploy IoT digital transformation out-of-the-box.

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Cien gives sales leaders an immediate edge by using the power of artificial intelligence to increase the productivity of their teams. The mobile app automatically detects problems, predicts outcomes and recommends the shortest path to success.

Dallas/Fort Worth Area

Took a lead role in the development of a strategic growth plan which made an immediate impact leading 2 company products: Vendor Credentialing and Spend Management and Invoice Processing. ► Vastly improved the quality of service provided by the Spend Management Solution division by process improvements, enhancing training, implementing new practices and new management as well as fostering accountability. ► Championed new offshore call center in Manila, proactively growing vendor credential business. Transitioned data entry from external vendor to inhouse operation in India.► Generated 20% revenue growth from local inbound operation and offshore call center. Increased margins by growing off-shore capabilities and improved processes.► Transformed operations supporting 200,000 vendors. Improved call center metrics as well as overall call quality and minimized high volume of customer complaints. ► Reduced processing time from 2 weeks to 3 days by implementing metrics, streamlining, vendor feedback, improved training, online videos on the credential process, and online submittal processes.

Phoenix, Arizona Area

Managed entire division, served as GM, Phoenix location and Financial responsibility for division. Division had 5 locations thorughout the US. ► Generated $37M in annual division revenues and $12.5M in profits, a $4.3M (13%) increase in 3 years during industry decline, as well as $2M (16%) boost to bottom-line profits. ► Championed growth initiatives, producing 6% in additional revenue by strategically identifying and determining feasibility of new services and penetrating untapped high growth markets. ► Turned around performance of largest location, hiring and training new site manager to maintain well-run operation, revamping obsolete processes and procedures, and changing mindset and culture. ► Maintained margins and retained strong leadership talent through standard pay scales based on market trends and developing metric-based compensation / bonus plans. Enhanced sales commission structure.► Obtained SAS 70 certification for all division sites, passing audit of control environment and processes.

Assumed dual role, including leading all aspects of the Phoenix Statement Processing location and responsible for the entire Division financial operations.

Directed finance, operations, HR, administration and accounting staff in the Phoenix location. Implemented sound accounting practices, controls and policies.

Managed all aspects of acquisitions including opportunity identification, valuation, due diligence and negotiations.

Master Of Business Administration (M.B.A.), Accounting And Finance

Bs, Finance

Activities and Societies: Zeta Tau Alpha, Student Government, Intramural sports