Lisa Richards Email & Phone Number

Simpsonville, Sc, Us

Knoxville, Tennessee, Us

Knoxville, Tennessee, Us

Greenville, Sc, Us

Greenville, Sc, Us

Greenville, Sc, Us

Greenville, Sc, Us

* Project Management for high-profile clients and specialized projects.* Develop processes to streamline the business.* Develop full training curriculum.* Develop and produce an online, self-paced training video program. - Identified and researched the topics needing immediate training support. - Created an online course for Implementation consisting of a series of videos and documents to guide a new customer in implementing our software.* Training Video Production - Research the video topic and determine best presentation method to effectively deliver the content. - Create diagrams to further illustrate difficult concepts. - Create and edit videos in Camtasia. - Some examples of training videos can be found at youtube.com/ThePropertyBoss

Irving, Texas, Us

Irving, Texas, Us

Aberdeen, Scotland, Gb

AMEC provides consultancy, engineering, and project management services to energy, power, and process industries around the world.* Gathered and prepared business requirements for SharePoint site requests to manage projects.* Met with project managers, executive management, and team leaders to determine how a SharePoint site can be used to more efficiently manage their projects and/or day-to-day work in a collaborative environment.* Used Live Meeting to demonstrate various SharePoint options to meet their requirements.* Wrote scopes containing use case scenarios.* Ensured that end users’ requirements are represented in the final product in the most efficient manner using SharePoint’s features.* Used Live Meeting to train site users on how to use their SharePoint site to collaborate with others.* Developed departmental processes to allow team members to work more efficiently.* Met with key team members to determine the department’s requirements for working as a cohesive team.* Created various lists and libraries in SharePoint to manage and track the department’s work.* Produced a Processes and Deliverables document that outlines how to use the department’s SharePoint site to handle the work that flows through the department.* Presented the processes to the entire department.* Used Adobe Captivate to create video tutorials on how to use SharePoint features.* Created documentation for SharePoint sites used for project management.

Us

CoLinx is an e-commerce and logistics company that provides warehousing and an online mall for 7 competing companies in the power transmission and bearing industry in the United States, Canada, and Mexico.* Gathered and prepared business requirements.* Project Manager for all new store launches. - Coordinated and presented Kick Off Meetings. - Compiled observation data from similar stores to predict transaction usage for a new store. - Maintained a project plan using Microsoft Project. - Ensured that developers, CSRs, marketing, etc. met all milestones for a successful launch. - Trained end users to use all necessary applications used for administering an online store.* Project Manager and lead tester for all build releases. - Coordinated the testing of the website with 7 different companies and approx. 27 different stores in 3 different languages.* Second tier support for troubleshooting customer issues. * Arranged additional training sessions throughout the year for new employees of all of our clients.* Facilitator of weekly Content and Functionality Team meeting.* Continually reviewed processes to improve efficiency.* Compiled and presented observation data from the website.* Queried database to monitor transactions and researched and compiled data.* Created documentation for all applications.* Viewed logs for Order Entry history and troubleshooting. - Searched through logs on a Unix machine to determine the customer’s clicks in Order Entry. - Interpreted XML to determine cause of a failed transaction.

Greenville, South Carolina, Sc, Us

* Technology contact for school staff of 50+. - Provided first level of support for any computer related issue. - Provided technology training to individuals who had little to no computer experience.* Compiled and formatted SACS document for evaluation. - Gathered 5 years of school, teacher, student, and community data and formatted everything into 200-300 page binder. - Created graphs to illustrate test data, student population and demographics, and teacher performance.

Greenville, Sc, Us

* Managed billing system using various operating systems, including Windows, Unix, and Linux.- Used BillPlex, RevChain, and CAT applications- Initiated sql queries in Oracle database.- Initiated scripts on Unix machine.- Updated LERG data.- Occasionally used Crystal Reports to retrieve monthly data.*Traveled to St. Louis to learn the NuVox billing process and determined ways to improve it and integrate it into the NewSouth billing process.* Assisted in the creation of automated reports and applications to benefit fellow employees in other departments.- Created ReportWriter web reports* Queried database using SQL.- Used to troubleshoot billing issues and errors that occurred during the bill run.* Created How-To Tutorials and presentations for internal customers using Flash and PowerPoint.* Created and maintained departmental website using Dreamweaver and FrontPage.

* Achieved student performance of 100% scoring Basic or above in ELA on PACT. - These were the highest test scores in the school.* Achieved student performance of 87% scoring Basic or above in Math on PACT. - These were the second highest test scores in the school.* Pioneered an after school program for students on Academic Assistance Plans that designed and maintained the school web site.* Created graphs of test data in Excel for the School Improvement report.

B.A., Early Childhood Education

Web Design, Web Programming, And E-Commerce Certifications