Lisa Crowne Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

• Drove on-time delivery of a complex CRM program for a major bank. • Utilized Smartsheet and Jira to create timelines and track deliverables. • Met with clients regularly to discuss scope and results of various programs, initiatives, and requirements. • Empowered leadership to make educated decisions on retainer spending through the creation of multiple reporting dashboards. • Created concise and easily understood reporting for management and customers. • Streamlined onboarding of new team members through process creation and dissemination. • Assisted junior colleagues in reaching their performance goals through mentorship and support. • Partnered with cross-functional teams, including creative and technology, to coordinate large scale projects including the phased launches of a major career site rebuild and recruiting playbooks. • Delivered post-project reporting to clients. • Led project kick-off and weekly interdepartmental WIPs, as well as regular client-side meetings.

Chicago, Illinois, United States

Icon was rebranded as Stratus in September 2020 • Developed SOWs and proposals with Sales team. • Managed multiple complex programs / projects from kickoff to invoicing. • Tracked project status and finances through in house ERP system. • Worked as part of a team of diverse program managers to successfully deliver a multi-million dollar major rebranding program for an international pharmaceutical company. • Independently scoped, managed and delivered a six figure garage rebranding project for a major hospital in Los Angeles. • Delivered multi-site national rebranding programs for telecom and car rental companies on time and on budget. • Closely collaborated with cross-functional internal teams and clients to identify and rectify any potential issues in a timely fashion. • Negotiated pricing, contracts, and scheduling with outside vendors, resulting in better than expected sales margins. • Developed client-side documentation designed to comprehensively track program milestones. • Created and maintained field management, onboarding and process documentation for successful onboarding of new team members and vendors. • Interviewed, trained and mentored new team members.

Greater Chicago Area

• Developed SOWs and proposals with Sales team. • Managed multiple complex programs / projects from kickoff to invoicing. • Tracked project status and finances through in house ERP system. • Worked as part of a team of diverse program managers to successfully deliver a multi-million dollar major rebranding program for an international pharmaceutical company. • Independently scoped, managed and delivered a six figure garage rebranding project for a major hospital in Los Angeles. • Delivered multi-site national rebranding programs for telecom and car rental companies on time and on budget. • Closely collaborated with cross-functional internal teams and clients to identify and rectify any potential issues in a timely fashion. • Negotiated pricing, contracts, and scheduling with outside vendors, resulting in better than expected sales margins. • Developed client-side documentation designed to comprehensively track program milestones. • Created and maintained field management, onboarding and process documentation for successful onboarding of new team members and vendors. • Interviewed, trained and mentored new team members.

Holland, Mi

• Hired, trained, and mentored a team of data entry professionals. • Built & maintained Amazon web store. • Optimized sales and customer experiences through encouraging accuracy and efficiency. • Fostered an interactive team environment aligned with company goals and priorities through hosting regular meetings and open conversation. • Piloted transition of data through various web-based systems following major software failure. • Prioritized brand and product development based on seasonality, sales history, and market performance analysis. • Reviewed and revised company data development standards and protocols to improve quality and clarity with an eye to optimizing customer experience. • Developed, refined and deployed data development processes designed to improve information quality and reduce time to market. • Liaised closely with in-house software development team to assist in designing and implementing a new data entry / inventory management tool.

Ba/Ma

Bachelor Of Arts (Ba)