Lisa Cuello Email & Phone Number

Los Angeles Metropolitan Area

Miami, Florida, United States

Responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems- Responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification, and problem escalation- Provides effective and timely resolution of users' problems, queries, or complaints- Assists in hardware and software evaluation and recommends upgrades or improvements to IT equipment.- Incident Handling

Perform installations, upgrades, and troubleshooting for 70+ users and 100+ devices, including laptops, desktops, printers, and smartphones devices.- Configure and install local servers, execute hardware and software upgrades, and support disaster recovery and backup procedures.- Install firewalls and anti-virus software and deploy 2-factor authentication to ensure data integrity and cybersecurity for highly sensitive legal documentation.- Attend meetings with the IT department to identify continuous improvement opportunities and enhance the delivery of IT services to users.- Collaborate with the IT team and technical project manager to develop roadmaps, identify solutions to roadblocks, and mitigate impact to server uptime for customers and co-workers.

Troubleshoot issues impacting computers, smartphones for up to 15 customers per day, which included performing root cause analysis, software updates, and identifying technical solutions.- Monitor system performance with the IT team and maintain a 99.99% server uptime.- Provide technical support to users onsite. Troubleshoot network and computer issues. Setup computer stations for new hires. Provide audio/visual support for conference room meetings.- Train users to use hardware and software.- Ensure desktop computers interconnect seamlessly with diverse systemsincluding associated validation systems, file servers, email servers, computer conferencing systems, application servers, video conf systems, and administrative systems.