Lisa Dalrymple Email & Phone Number

Peachtree Corners

• Support and assist in growing TAPPISAFE by working directly with clients, workforce, and staff to onboard new clients, • Maintain project timelines and expectations• Coordinate with external vendors to maintain continuous improvement efforts• Serve as the first point of contact for all potential client inquiries through website• Responsible for coordinating and maintaining all legal documents between TAPPI and the client• Oversee various components of Customer Service/ IT/ Client Projects and coordinate both internally and externally to ensure all processes are running smoothly, improving where needed, and timelines are met• Work with the Account Coordinator to oversee course projects/updates and ensure client’s specifications and timelines are met• Hold regular meetings with team members and vendors to ensure the development process is running smoothly and address any issues both internally and externally, especially those requiring immediate attention and escalation• Coordinate with external vendors and clients to ensure client accounts are set up to the required specification• Manage website content and instructional documents (both domestic and international), as well as translation needs with service providers• Track budget and strategic goal performance throughout the year and report to Program Director as well as any necessary stakeholders• Coordinate with Accounting for all necessary quotes and invoices for client services and ensure payment is received as well as ensuring payments to our vendors are approved and processed• Works with the Program Director to oversee team projects and continuous improvement efforts from start to finish• Collaborate with the Marketing team to develop tactics to drive new clients• Develop and maintain internal organizational structure, i.e., One Note, Salesforce• Additional duties as needed (Customer service needs, etc.)

Peachtree City

• Improve operational management systems, processes, and best practices• Formulate strategic and operational objectives• Examine financial data and use them to improve profitability• Perform quality controls and monitor production KPIs• Cross-functional communication with all departments• Manage various areas with communication with Terminal Managers• Managed all lease chassis accounts, i.e. Paying invoices, Tracking inventory, Insurance claims, Contracts• Managed 4 large accounts as the customer service representative to include: Tracking all loads, keeping constant communication with terminal and customer, maintaining a good working rapport with the customers by maintaining formal and informal communication, resolve delays and/or issues, and use project management tools to monitor each stage of the load to ensure timely delivery/pick-up

Peachtree City, Ga

Stockbridge

Opening and closing the store, managing a staff of 40+, inventory control, money management including making deposits, customer service, practicing corporate standards and protocol, maintaining product quality, maintain acceptable food/bar cost as well as labor cost, motivate staff to maintain a cohesive work environment

Master Of Business Administration - Mba, Supply Chain And International Business

Bachelor Of Business Administration (B.B.A.), Business Administration, Management And Operations

Minor In Entrepreneurship And Innovation