Lisa Delair-Birch Email & Phone Number

Progrm

Receive informative leads regarding fraudulent activity of public assistance recipients.Investigate leads and determine if participants are committing fraud against the county/state.Interview and interrogate persons of interest.Determine type of fraud committed (i.e. Inadvertent Household Error, Intentional Program Violation) and proceed accordingly.Calculate over issuance of benefits and determine the appropriate action (i.e. Repayment Agreement, Hearing, Criminal Court).

Conducted interviews with clients to assess needs and determine eligibility for child care services Performed monthly site visits of daycare providers to ensure program compliance Actively managed a caseload of more than 300 clients Performed quality checks on cases managed by co-workers Detected, investigated, and accordingly reported instances of fraudulent activity Represented agency in Fair Hearings on both the local and state level Acted as liaison to facilitate communication and understanding between clients, day care providers, and the agency Maintained working knowledge of local, state, and federal policies and regulations Developed creative solutions with limited resources

Conducted interviews with current and potential clients to assess nutritional and financial needs Investigated and verified information to determine program eligibility Monitored individual client development Maintained organized records and reports of stolen vouchers to facilitate assessments

Liberal Arts Curriculum; Transferred To Uncc

Education record

Operated under direction of the Admissions Supervisor Assisted in the organization and implementation of a program to benefit Alzheimer’s.

Bachelor Of Arts, Sociology