Lisa Haines Email & Phone Number

United States

Salem, Oregon, United States

Billings, Montana, United States

Salem, Oregon, United States

Sales and Marketing for Holiday Retirement’s largest independent living community on the West Coast. Consistently lead the region in new lease volume, revenue generation, and net operating income.Generate, cultivate, and maintain external professional relationships with local influencers.Develop and implement a strategic, rolling 90-day Sales and Marketing Plan.Negotiate incentives and terms of Rental Agreement with prospective residents and/or their families. Mentor new Sales Advisors and Occupancy Team partners.

Hidden Lakes

Sales and Marketing for Holiday Retirement’s largest independent living community on the West coast.

Salem, Oregon

Amedisys Home Health 2016 - PresentAccount Executive (Business Development)2017 Circle of Excellence Award Recipient (Top 10% Companywide).Build and maintain professional relationships with key referral sources. Generate patient referrals by helping physicians and referral sources understand the benefit of quality patient care at home (referral sources include Hospitals, Skilled Nursing Facilities, Assisted Living and Memory Care Communities, Specialty, Family and Internal Medicine Providers).Serve as a “patient advocate,” to transition from the hospital to home. Collaborating with the clinicians through a team-based approach along with the referring clinician to ensure quality outcomes (coordinate with Hospital Discharge Planners, Social Services Directors, Residential Care Coordinators, and Physicians).Conduct Community Outreach Education Events, Lunch & Learns (Physicians, Medical Assistants, and Business Office Teams), and provide Staff In-Service Training for Senior Living Communities.Insure all Physicians’ orders are complete (Requested Discipline and Skilled Need, Homebound Status, Certification of Face-to-Face, History & Physical, and Patient Demographics).Mentor new Account Executives.Build and maintain professional relationships with key referral sources. Generate patient referrals by helping physicians and referral sources understand the benefit of quality patient care at home. Meet with and present the benefits of patient care at home to physicians and other referral sources in the medical community.

Fiscal responsibility for facility, variance reporting, budgeting, reviewing monthly financial reports and developing plans of correction to meet established budget objectives.Recruiting for Registered Nurses, Registered Dietitians, Social Workers, and Patient Care Technicians (activities include Social Media campaigns, attending Career Fairs, collaborating with Colleges & Technical schools, screening applicants, interviewing, on-boarding and training program oversight).Ensure patient and treatment charge information and related data are accurate and submitted in a timely manner by means of designated reporting systems.Prepare facility for CMS (Center for Medicare Services) certification and licensure survey (audit teammate files for survey deficiencies; insure facility infection control and patient safety meet CMS requirements; oversee Governing Body for implementation of policies and procedures; requires broad depth of knowledge for Medicare Rules & Regulations).Organize and supervise nursing staff to insure high quality patient care; facilitate teammate development; collaborate with direct reports to create professional development goals.Know and understand wage and hour laws, federal, state, and local laws and regulations, Medicare and legislation affecting employment.Develop, maintain and communicate facility emergency management programs.Develop Policies & Procedures to ensure compliance with State and Federal Regulations for patient care and services (CMS, HIPPA, OSHA or other governing agencies).Participate in and lead quality assurance cost containment programs.

Willamette Valley

Led a team of 50+ clinic staff (doctors, assistants, hygienists, front desk). Managed clinical operations for 7 dental clinics within the mid-Willamette market. Staff - recruitment, recognition, and Human Resource related responsibilities including coordinating the education, training and development of staff. Developed Policies & Procedures to insure compliance with State Medicaid, HIPPA and OSHA requirements. Reviewed monthly financial analysis of their performance, including targets for production, capitation utilization, CCO metrics and benchmarks, as well as performance metrics (collection, number of new patient assessments). Analyzed outstanding Accounts Receivable for collections processing. Project oversight for new clinic openings (two “ground up” and two acquisitions in 2015). Managed budgets for all aspects of clinic operations (supply management, staff payroll, etc.) "Bridges out of Poverty"​ Workshop."Developing Emotional Intelligence"​ Workshop"Dealing with Difficult People"​ Workshop"HR Boot Camp: Basics of Employment Law" Workshop

Professional Sales, Practice Management, and Consulting. Capital Equipment and Technology Sales. As an Account Manager, I maintained a bi-weekly call schedule that facilitated relationship building with dental professionals in the Mid- Willamette Valley (Salem, Albany, Corvallis area). 12 – 15 sales calls per day. Responsibilities included – supply overhead and inventory management, practice management consulting, training Dental Professionals to increase Treatment Plan Case Acceptance, technology integration, and presented to Dental Societies and Study Clubs. Conducted OSHA Compliance Training for updated Hazard Communication Standards. Executed “Practice View” programs to assist dental professionals in increasing practice production and profitability (for example, one client increased annual production by $100,000 after completing Practice Analysis and implementing recommendations).

Consultative Sales and Customer Service to Dental Professionals. Conducted 15 -20 sales calls per day utilizing Seibel Customer Relationship Database. Annual increase over prior year sales – • 109% in 2000 • 108% in 2001 • 108% in 2002 • 104% in 2003 • 107% in 2004 • 105% in 2005 • 106% in 2006 • 109% in 1st Quarter 2007. Hands on clinical product presentations to clinicians and auxiliary staff throughout the state of Oregon. Conducted training events for Distribution Partners.Facilitated in-office Lunch & Learns, Continuing Education programs for Dental Societies and Study Clubs, and attended Dental Trade Shows.

Graduate Certificate, Geropsychology, 4.0

Bachelor Of Science, Marketing Management & Economics, 3.45

Associate Of Arts, Business Administration