Lisa Diep Email & Phone Number

Toronto, Ontario, Ca

Toronto, Ontario, Ca

• Responsible for consistently updating and maintenance of online storefront by conducting inventory synchronization on a daily basis and ensuring new products are shown in a timely manner • Processed online orders and ensured high quality level of customer service over the Internet through constant contact and prompt e-mail replies to customer inquiries• Worked closely with web developer to produce a user friendly interface for consumers • Tackled issues with Canada Post, online payment systems, and website glitches on behalf of the customer and the store• Responsible for training other team members on processing, general knowledge of credit card verification, fraud• Online sales totaled over $100,000 over the course of 2013 since adopting the new Magento platform in mid 2013

• Oversee all aspects of store operations, sales, customer service, and staff relations alongside other managers. Gross store sales exceeded previous year totaling over $1 million.• Interacted with vendors/suppliers and brand representatives for inventory orders and replenishments, discussing product and brand knowledge, providing feedback and suggestions for products from a consumer perspective• Handled cash, debit, and credit transactions and ensuring daily cash settlements and reconciliations. Reconciled product shipments with invoices from vendors for any shipment discrepancies• Provided leadership, direction, and support for staff members. Trained team members in areas of operations such as sales, customer service, cash handling, and inventory control.

B.Comm, Finance

Education record