Lisa Digangi Email & Phone Number

Helm customer success initiatives as the Member Engagement Manager for a high-end fitness studio, managing the full member lifecycle from onboarding to retention and upselling. Deliver exceptional service to a discerning clientele, contributing to significant membership growth and consistently exceeding revenue targets. Oversee day-to-day operations while maintaining a strong member community and enhancing the overall studio experience. Featured contributions include:➟ Drove a 159% membership increase post-pandemic by rebuilding member trust through comprehensive safety measures and high-touch engagement, outpacing local competitors.➟ Increased revenue by 352% from 2020 to 2021, maintaining double-digit growth through 2023 by offering personalized upselling and downselling options and guiding members through the app for seamless booking.

Union actor with over two decades of experience in television, film, and live theater. Key credits include roles in 4400, Tony & Tina’s Wedding, Early Edition, and ER. Skilled in both dramatic and comedic roles, with a strong foundation in character development and performance.

Led a team of 10 Admissions Support Specialists, delivering high-quality service to over 36,500 prospective students annually across 16 campuses in 3 states. Spearheaded initiatives to improve team performance, streamline operations, and enhance support through organizational transitions, ensuring smooth admissions processes and operational stability. Utilized data-driven strategies to align team efforts with institutional goals, optimizing recruitment, enrollment, and retention outcomes.➟ Stabilized operations during a major organizational transition, including the relocation of corporate headquarters and pivot from a call-center model to in-person interactions at campuses, creating more meaningful connections with students and their families.➟ Overhauled the admissions training program, integrating real-time coaching with foundational instruction, which significantly improved team responsiveness and inquiry handling.➟ Mentored 3 team members who advanced into leadership roles, including Campus Directors, by providing personalized coaching, conducting call audits, and improving communication and service delivery skills.

Served as the go-to Operations Leader, revitalizing underperforming practices and spearheading the successful launch of a new location. Directed a team of 10+ clinical and non-clinical staff, implementing strategic workflow improvements, compliance initiatives, and staff training to elevate service quality and operational efficiency.➟ Led the turnaround of a struggling practice by analyzing engagement metrics and addressing service gaps, implementing a 30-60-90-day action plan that boosted team productivity and streamlined scheduling.➟Fostered a culture of accountability and excellence, mentoring staff on compliance, customer engagement, and operational best practices, resulting in improved team performance and higher-quality patient care.➟ Personally selected to open a new practice, developing operational systems from the ground up and assembling a high-performing team, setting the foundation for long-term success.

Led a 20-member team across three major programs, including B2B, B2C, and licensed healthcare clients, in a fast-paced call center environment. Drove account success by overseeing the onboarding, training, and performance optimization of call center agents. ➟ Trained agents across diverse programs, ensuring rapid knowledge acquisition on complex products and services, which reduced ramp-up time and enhanced customer satisfaction.➟ Developed flexible staffing models to optimize resource allocation during peak periods, improving response times and maintaining service levels during high-demand periods.➟ Assembled and trained a dedicated team for a healthcare client at the height of the Affordable Care Act rollout, securing necessary licenses for healthcare servicing and equipping agents to handle high inquiry volumes with efficiency.➟ Managed cross-time zone operations for German-based internet domain client 1&1 Internet, adapting staffing models to ensure seamless service delivery for one of the world’s largest web hosting companies that grew by 400%.

Developed and nurtured relationships with decision-makers in liquor stores, grocery chains, and restaurants across the highly competitive Chicagoland suburbs market. Focused on expanding the reach of emerging wine and spirits brands through tailored sales strategies, excellent service, and product knowledge. Drove territory growth by consistently delivering value and maintaining strong client relationships.➟ Secured 75% repeat business by building trust and providing consistent, reliable service to clients, effectively boosting territory growth.➟ Increased brand visibility and market share by negotiating placements in key retail and restaurant locations.➟ Built product knowledge on emerging wine and spirits brands, leveraging insights to create persuasive sales pitches and meet client needs.➟Managed sales territories, ensuring consistent outreach and engagement with current and prospective customers.

Led weekly group meetings focused on empowering members to achieve their weight loss goals through education, motivation, and support. Delivered presentations on healthy eating habits, physical activity, and behavior change strategies while fostering a positive, inclusive environment for members of all backgrounds.➟ Coached and motivated members to stay accountable and maintain their weight loss efforts, leading to sustained results and improved health outcomes.➟ Developed customized action plans for members, offering personalized guidance and support during their weight loss journey.➟ Monitored member progress, tracked attendance, and provided feedback to help participants overcome challenges and celebrate milestones.➟ Created a strong community culture by encouraging member participation and facilitating group discussions to share experiences, tips, and success stories.➟ Managed administrative tasks, including membership tracking, meeting preparation, and maintaining accurate records of participant achievements.

Provided comprehensive administrative support to the owner of a family-run general contracting business, ensuring efficient day-to-day operations across residential, commercial, and industrial projects. Managed essential functions such as payroll, accounts receivable/payable, and employee support, while also playing a key role in customer service and marketing initiatives.➟ Oversaw payroll processing and maintained financial accuracy by managing accounts receivables and payables for the business.➟ Coordinated communications with subcontractors and vendors, facilitating smooth workflows and resolving issues proactively to keep projects on track.➟ Assisted in marketing efforts by representing the company at local trade shows, networking events, and Chamber of Commerce gatherings, maximizing opportunities for repeat and referral business.➟Strengthened client relationships by providing excellent customer service and maintaining open lines of communication with clients and stakeholders.➟ Participated in networking group TOR (Total Office Resource), contributing to business growth through referrals and relationship-building.

Represented clients in the sale and purchase of residential properties, ensuring full compliance with Illinois state real estate regulations. Acted as a trusted advisor and liaison between clients, financial institutions, brokers, attorneys, and inspectors, facilitating seamless transactions and exceptional customer experiences. Built a business predominantly driven by client referrals, accounting for 80% of income.➟ Guided clients through the complexities of buying and selling real estate, providing market insights and tailored strategies to meet their needs.➟ Developed strong relationships with clients, maintaining trust and clear communication to ensure smooth negotiations and successful closings.➟ Coordinated with attorneys, inspectors, and lenders to ensure timely and compliant property transactions.➟ GRI certified (Graduate Realtor Institute), demonstrating advanced knowledge in real estate practices and commitment to professional development.