Lisa J. Downs, Cptd, Pcc, Sphr Email & Phone Number

Seattle, WA, US

Inaugural Learning & Development Director, leading and building the learning function and team to support leaders and staff with their talent development needs.

Seattle, WA, US

• Consultant, coach, mentor, content designer, and learning facilitator in People Experience and Technology (PXT – HR) supporting global Selling Partner Services (SPS) leaders (a 44,000-employee base) within Amazon.
• Facilitated leader offsite strategic planning/goal setting meetings focusing on leadership development topics.
• Led performance support work, connecting leadership development programs to learning transfer through post-learning content and actions designed to encourage skill application on-the-job.
• Facilitated leadership development synchronous and asynchronous programs with an average net promotor score of 9.4/10; mentor of leaders with an average net promoter score of 9.6/10.
• Drove content updates to a series of virtual courses focused on professional and leadership skill development.
• Partnered with Human Resources Business Partners (HRBPs) on solutions to support leaders and employees.

Seattle, WA, US

• Led a global learning and development team housed within Protective Services that supports ACS professionals with their technical, professional, and leadership development needs.
• Promoted within one month of start date from an individual contributor role (Training & Engagement Manager) to a leadership role; put needed foundational team development processes, procedures, and norms in place.
• Supervised global team members by coaching, developing, and leading them to execute on learning projects.
• Created strategy and three-year organizational model for the ACS Learning team, including a vision to build the organization and expand its reach to additional groups within Protective Services by 2025.
• Revised the plan and gained approval to build and launch a previously stalled ACS Team Leader Development Program within one month of taking on leadership role.

Redmond, Washington, US

• Owner, leader, and consultant for my consulting firm built from scratch, managing all aspects of the business: sales and marketing, operations, and executing client work.
• Closed 60% of discovery conversations with prospects.
• Managed vendors and subcontractors for projects and business operations including design and development of programs, instructional design for courses, accounting and bookkeeping, digital marketing, and web development.
• Earned repeat business from clients including Seahurst Electric, Denali Advanced Integration, Door Training, TLG Learning, Pierce Transit, and Washington State University with a 100% satisfaction rate from client.
• Implemented assessment tools and systems for client assessment work, business accounting, online marketing, and project management (DiSC, Podia, Asana, QuickBooks Online, etc.).Key projects and contractor roles include:
• Creator, coach, and facilitator for the Association for Talent Development’s (ATD) Expert Coach® Program

Boston, MA, US

Forbes Coaches Council is an invitation-only organization for successful business and career coaches.

Milwaukee, WI, US

• Right Management helps clients and leaders become more agile and innovative. They aim to be trusted advisors and support leaders to differentiate their brand and quickly land into “good fit” roles. Right Management is.
• Coached executives and senior leaders to support them with career transitions and professional development.
• Delivered post-employment support and meet 1:1 with professionals in career transition to provide direction on their job search.
• Supported the career transition process, helping individuals focus on job search essentials, résumé development, networking via social media, interviewing, negotiating, etc.
• Interacted with the career management consulting team and cross-functional teams within the local and regional markets.
• Leveraged my knowledge and expertise as a Finance Industry SME Certified professional to bring added value to candidates' coaching experiences.Industry expertise included:

Seattle, WA, US

Coach through the Center for Leadership and Strategic Thinking (CLST) for students in the Masters in Healthcare Administration (MHA) and Executive Masters in Healthcare Administration (EMHA) programs on their leadership development.

Alexandria, VA, US

Facilitator of ATD's:Expert Coach ProgramCoaching Certificate (online and in-person)Creating Leadership Development Programs Certificate (online and in-person)Essentials of Identifying and Developing Your High Potentials course

Alexandria, VA, US

Served a two-year term on ASTD/ATD Board of Directors as part of Chair role for the ASTD/ATD National Advisors for Chapters Committee.

Alexandria, VA, US

Chair 2013-2014Member of the National Advisors for Chapters (NAC) Committee 2010-2012.

Alexandria, VA, US

Committee Chair in 2010; served on committee in 2009; goal of committee is to review best practices submitted by chapter leaders and to select the Chapter of the Month award winners for the American Society of Training and Development.

Round Rock, Texas, US

• Facilitator, learning program/project manager, and internal learning and organizational development consultant focused on professional skill, manager, and leader development.
• Served as the professional skills and organizational development consultant for the Engineering and Operations group, including development of learning strategy and facilitation of team planning and offsite events.
• Designed, developed, and served as program/project manager for Isilon's high-potential employee development program that led to one participant closing a $9 million sale due to his participation, and a team's proposal.
• Facilitated manager development courses, presentation skills training, and diversity training.
• Outlined framework for an on-demand learning strategy and implementation of just-in-time professional skills content.

Arlington, VA, US

• Consultant and learning strategic partner on the Learning, Training, and Development (LTD) Engineering team serving engineers within the Boeing Commercial Aircraft (BCA) division.
• Served as the first point of contact for learning and development needs to engineering teams within the BCA functions at Boeing (Structures, Airplane Systems, Flight Sciences, Customer Engineering, Production.
• Funneled initial learning requirements to team members; oversaw the execution of curriculum path and course design and development, training delivery requirements, and implementation of additional learning solutions by.
• Engaged in long-range business planning with engineering business partners and the LTD Engineering team.

Seattle, WA, US

• Learning and performance consultant, project manager, coach, facilitator, curriculum developer, and course designer for this customer-focused insurance company.
• Launched and led new Leadership Development Series of courses for individual contributors and supervisors.
• Led and facilitated Leadership Development Programs for supervisors and managers.
• Led New Employee Onboarding program (redesigned program for greater sustainability and scalability).
• Served as a member of a cross-functional talent acquisition and succession planning team.
• Facilitated customer service training.

Bellevue, WA, US

• Training facilitator, curriculum developer, course designer, and coach for the Procurement and Supply Chain Operations group, with an emphasis on leadership/managerial, interpersonal communication, and project/time.
• Conducted needs assessment, including focus groups, and completed design/development and launch of My Learning training/curriculum roadmap for the Indirect and Direct Procurement teams, resulting in three new course.
• Contributed to 64% of training attendees receiving cost savings for the company, including one participant who saved $26,000 the day after training, and 43% experiencing productivity gains, by managing vendor.
• Established consistent data-gathering and reporting within team by developing a process and tools, in consultation with teammates, to report out on training metrics (utilization, budget management, customer.
• Completed trainer certification for Crucial Conversations through Vital Smarts to facilitate course for the Enterprise Project Management Organization, resulting in 122 people trained over 10 sessions with 92% of.
• Created and produced bi-monthly Coaching Corner newsletter for supervisors and managers to reinforce coaching and feedback skills, leading to greater skill application on-the-job.

US

Immediate Past President - 2009President - 2008VP of Membership 2006 and 2007

St. Louis, MO, US

• Consultant, training facilitator, coach, and course designer (worked remotely from Redmond, WA) in the accounting industry; assisted accounting firm clients with learning and development initiatives.
• Coached accountants (CPAs) enrolled in the organization’s leadership development program, The Partner Institute, increasing their understanding of training concepts and practical skill application.
• Facilitated training workshops, including FranklinCovey courses, contributing to the leadership skill development of associates, principals, and partners/shareholders within accounting firms.
• Developed four new courses for clients, from needs assessment through launch, in the areas of supervisory skills, interviewing skills, setting expectations/providing effective feedback, and generational differences in.
• Raised the organizational profile of the company by speaking at accounting and training industry events, resulting in the acquisition of three new clients.

Bellevue, Washington, US

• Leader, manager, and administrator of all learning and development functions and initiatives for this award-winning accounting firm.
• Managed vendor selection and implementation of a Learning Management System (LMS), leading to more accurate record-keeping and streamlined course launches.
• Launched the firm’s Leadership Development Institute in collaboration with vendor and consultation with partners, contributing to the development of the organization’s top 20 performers with 50% being promoted within.
• Featured speaker at two conferences for accounting professionals on the topics of building a learning program and strategic planning, raising the organizational profile and contributing to the recognition of the firm.
• Developed curriculum roadmaps for all audit and tax staff, resulting in clarity of training requirements necessary for performance improvement and skill development.

• Leader and administrator of all elements of Accounting Careers program to attract students to the accounting profession for this professional association of 8,800 members; served as staff liaison for five volunteer.
• Created, in collaboration with teammate, the organization’s student and educator website, DiscoverCPA.org, raising awareness of career opportunities in accounting.
• Led scholarship task forces, resulting in the awarding of 24 scholarships to accounting majors at community colleges and universities throughout the state.
• Wrote and edited career-related marketing materials and member profiles for WashingtonCPA magazine, contributing to recognition of the accounting industry and its professionals.

Master Of Science In Education (M.S. Ed.), Adult Education

Bachelor Of Arts - Ba, Speech Communication And Rhetoric