Lisa Drefahl Email & Phone Number

United States

• Responsible for the supervision and work flow management of the Coding and Unit Statistical departments.• Complete daily audits to ensure proper coding and compliance.• Utilize Microsoft Excel/Word, AS400, Access as well as other programs and software daily.• Actively participate in project improvement initiatives to increase production and morale.• Ensure correct processes are being followed in order to identify trends and minimize errors.

Brookfield, Wisconsin

Provided project management support to deliver projects within established budget and timeline for credit card mobile applications. Completed compliance assessments for both Waterfall and Agile Methodology projects. Created financial reports via Microsoft Project and Clarity.• Worked in conjunction with the project staff and assisted with the implementation of programs and projects within the TOS Department.• Completed compliance assessments within 14 day guidelines (my average was 3 business days) and provided guidance to the project managers to ensure all procedures and requirements are achieved.• Collaborated with up to 25 various internal and external teams to develop measurable project goals and objectives during the estimating process.• Prepared and updated daily forecast and accuracy reports for project/program managers via Microsoft Project and Clarity to ensure accuracy for multiple projects.• Planned, developed, implemented and evaluated projects and programs for credit card and mobile applications.• Facilitated meetings and contributed to planning and decision making.

Milwaukee, Wisconsin

Managed all aspects of loan administration, to include coaching, training and development of the highest performing short sale processing and negotiating team that consisted of up to 20 direct reports. Lead the daily monitoring of the team’s inventory to ensure compliance with Consumer Financing Protection Bureau and National Servicing Standards along with all other bank and departmental applicable regulations and guidelines.• Collaborated with internal departments; financial review, second level review, cash flow, specialty resolution, Customer Care and Recovery Group, and others to ensure compliance and eliminate escalations.• Actively participated in implementation of projects and initiatives effectively and efficiently to ensure deadlines and metrics are met consistently.• Conducted daily loan level compliance reviews to ensure process is being followed in order to identify trends and minimize potential loss.

Greater Milwaukee Area

Partnered with realtors, homeowners, PMI companies and investors on team member accounts that became escalated, and maintained accountability for final approval of short sale workouts to ensure compliance with legal, investor, mortgage insurance companies and internal policies.• Developed team reporting tools for all first stage approvals and audits which resulted in a 10% increase in production.• Created and implemented a process for Short Payoff’s within HCS which opened a new option and provided our customers with a new avenue to consider in the short sale process.• Monitored daily inventory for compliance, management and reassignment to ensure workflows were distributed effectively.

Milwaukee, Wisconsin

Managed and maintained a weekly pipeline of 80-150 files seeking final approval, while collaborating with realtors, sellers, attorneys and title companies to ensure guidelines were met and accurate timelines were achieved.• Mitigated investor losses on all files and consistently closed 30+ loans each month.• Worked within investor and mortgage insurance guidelines.• Assist customers in restructuring loans as an alternative to foreclosure.

Brookfield, Wisconsin

Worked directly with several franchise auto dealers and built strong relationships in order to maintain their business.• Developing and maintaining profitable relationships with franchise auto dealers.• Structuring loans to be most profitable while at the same time managing the credit risk.• Investigating, analyzing and underwriting consumer loan applications.

Greater Milwaukee Area

Ensure that goals relating to insurance sales, profits/losses, deficiency metrics and sales were met and exceeded.• Increased branch receivables from $3 million to $7 million.• Maintained high levels of customer service within the branch through employee training and development.• Evaluated customer credit reports, appraisals, titles, and income documents for qualifying purposes and accuracy