Lisa Wyman Email & Phone Number

United States

As the Director of Operations for Collins Mason, I coordinate the day-to-day operations of the firm in order to provide exemplary service to clients in a timely, effective, and profitable manner. These are a few of my responsibilities:* Assist in allocation of both people resources and financial resources for the benefit of the firm* Focus on the accountability of all team members (which includes partners) to implement CMC’s strategies* Serve as team leader for production, administration, facilities, human resources, and technology* Ensure all team members have what they need to ensure CMC’s clients success* Supervise, lead, and coach the administrative team so that they can carry out day to day administration functions * Set up new clients in all firm databases* Handle all aspects of recruiting including posting positions and conducting initial screening of possible candidates* As a key person on Managing Partner’s Leadership Team, provide open and candid dialogue with partners* Take initiative to strengthen the quality, effectiveness, and profitability of firm work through continual development and improvement of firm processes and procedures* Prepare monthly reports measuring the six key profit drivers and work with the partners to take appropriate steps to strengthen and improve performance on an ongoing basis* Ensure firm database is accurate with client information, client services, and projects * Act as role model for awesome service to clients

Oakland, Ca

Provided operational and project support to the Business Process Excellence Office, which included calendaring and meeting support for the senior manager and team whose primary focus is to map business processes for the five NFS (National Facilities Services) business units. In addition to scheduling multiple high level meetings per week, I provided Visio mapping and Power Point presentation editing. My work consisted of 50% project coordination and 50% calendar, meeting, and event management for the team including OneLink expense reporting and e-procurement for supplies.

Provided administrative and operational support for two executive program directors at this non-profit organization. Planned and executed special events to support program initiatives. Handled accounts payable and receivable. Proofread complex legal documents and developed spreadsheets and PowerPoint presentations. Authored and distributed executive communications. Provided design advice and edited quarterly web-based newsletters.* Managed and coordinated all logistics for 40+ committee/board meetings and events per year (secured appropriate venues, created schedules, developed agendas and meeting materials, distributed invitations, secured catering, coordinated & oversaw registration, handled travel arrangements)* Increased productivity by 30-40% by streamlining the entire meeting/event planning process* Mastered CVENT event planning software and trained coworkers in utilizing CVENT; received praise from the Vice President of Human Resources for expertise in using CVENT* Reviewed the Program Director’s work habits and reorganized her office to increase efficiency* Served as a trainer and subject matter expert on Microsoft Outlook, Word, Excel, & PowerPoint* Established procedures to handle communication with both internal and external customers

Oakland, Ca

Provided direct executive-level support to the VP of Customer Operations and additional part-time support to the Chief Education Officer and to a Company Founder/Executive VP. Managed a team of nationwide off-site trainers. Coordinated domestic and international travel and prepared expense reports. Drafted executive correspondence and represented executives in high-level meetings. Managed busy executive calendars and ensured all deadlines were met. Scheduled appointments and coordinated meetings.* Received many thanks for providing indispensable support to the VP of Customer Operations* Coordinated event logistics and managed multiple national customer conferences with up to 450 attendees (including complete event management and website design)* Grew membership/attendance at national customer conferences by 65% over 6 years* Trained and coached employees in using Microsoft Outlook, Word, Excel, and PowerPoint* Increased efficiency and productivity by outsourcing the entire CD shipping process

Developed and delivered end-user training for Microsoft Office products. Continually modified training instruction to meet diverse client needs and learning styles. Served as an ongoing contact and reference for client questions related to training and software. Provided one-on-one training and tutoring to specific customers. Assessed individual client needs and then delivered site-specific training for larger corporations in proprietary software and efficiency tools.Also served in an event planning and event management role for team events and parties.

San Francisco Bay Area

Prioritized a heavy daily workload and provided inclusive executive-level support to the Communications Practice Leader. Planned team and company events including off-site global meetings and parties. Managed the Practice Leaders' complex calendar and coordinated meetings and travel arrangements. Worked alongside the Practice Leader on client projects (authored & graphically designed communications).Specifically recruited by the Managing Consultant to collaborate on all department's events. Trained newly-hired employees on using Microsoft Outlook, Word, Excel, and PowerPoint.

Psychology And Mis

Psychology And Mis