Lisa Edmundson Email & Phone Number

Texas, United States

Contracted with Toyota Connected NARespond to calls from vehicle telematics that are emergent in nature; conference in 911 or roadside assistance; assist vehicle owners in navigating their emergency; contract position

Remote, Arkansas, United States

Answer customer inquiries regarding orders placed with PlanetArt companies (Simply to Impress, PersonalCreations, PhotoAffections, and other business lines) in a remote call center environment. Ascertain the caller's issue (problem with order printing quality or accuracy, broken item in shipment, request for tracking information, and the like) by actively listening to caller's explanation. With empathy and a positive attitude and demeanor, access the customer's records, verify customer's identity, and begin to rectify situation according to the company protocols for the specific line of business. Notate each transaction in the company software as instructed and keep a positive call atmosphere with the customer throughout each call. If unable to offer the remedy that the customer is requesting, offer explanations and empathy and understanding of customer's disappointment and distress. Personal goal of ending each call with the customer more calm, positive and feeling understood and heard than when the call began.

Jonesboro, Arkansas, United States

Jonesboro, Arkansas, United States

I prepared beverages and provided excellent customer service to all customers. I upsold drinks and food when possible to increase our store's average ticket. I worked with my team partners to organize our storage areas and I also led a team of partners to deep clean our store. I also organized a partner and customer food drive for our local food bank during September of 2022.

Jonesboro, Arkansas Area

I organized my nail salon and researched natural products and polishes for both salon and for clients to use at home. With that theme of natural nail care for my salon, I marketed my business through social media postings, social media advertising, and a web site. I used my sales skills to upsell both additional services in the salon and products that my clients could take home and use daily. I grew my client base to over 100 clients, 40 of which were regular clients. I worked with the other nail technician in the salon where I had my studio to research new products and learn new techniques to share with my clients.

● Successfully revitalized the brand identities of multiple clients, resulting in increased brand recognition and customer engagement.● Developed and executed comprehensive content strategies that aligned with client objectives, enhancing their online presence and reach.● Conducted in-depth market research to identify trends and opportunities, enabling clients to stay ahead of the competition.

Jonesboro, Arkansas Area

● Conducted in-depth market research, providing clients with valuable insights to shape their marketing strategies.● Developed and nurtured strong relationships with clients, facilitating impactful collaborations.

M.Ed.

Nail Technician

English Literature, American Literature/American History