Lisa Enlow Email & Phone Number

IT Asset Management

Mesa, Az

Tempe, Az

As a billing specialist I provide customer support for account issues regarding, renewals, refunds and new product purchases. As part of customer retention it is important to have the ability to analyze customers accounts and ensure they are using the best products for their online presence. To do this effectively I had to obtain a general understanding of the industry and all the products the company offers. Billing specialist are often the first contact for dispute resolution; I actively listen to the customers concerns and professionally handle the situations to insure customer satisfaction. Twice awarded for Customer Satisfaction Survey scores above 9.4 monthly average

Pheonix, Az

- Supervised up to ten employees, hiring, training, scheduling, reprimand, and dismissal- Collaborated continuously with shop foreman, sales personnel and buyer to manufacture quality products in a time and cost effective manner. - Inventory management - resolved receiving issues, orchestrated cycle counts, cleared dead stock, communicated with purchasing to ensure acurate inventory- Scheduled assembly/manufacturing of parts for just in time use, per work in process requirements and projected sales- One point quality control for manufacturing and data - reviewed and reconciled parts procured for each job, final review and posting of manufactured products- Graphic design for brochures, catalogs, and technical sheets; Created documentation for internal and external purposes- Sales, customer service, dispute resolutions, customer retention, verified accuracy of all sales orders prior to post, increased sales by expanding catalog items- Covered numerous positions when needed ie.- purchasing, accounts receivable, creating work orders, bank deposits - Cost saving Projects – found $8K of over purchased non inventory parts and implemented a solution to stop future purchases, overhauled warehouse layout, suggested new software and assisted with implementation of Sage ERP500

Pheonix, Az

My first role at United Truck & Equipment was a part time summer position writing reports in BASIC after that I joined the company full time. I wanted to learn everything about manufacturing, the industry, and the company so I took a role in the warehouse as a general laborer. During this time I performed all standard warehouse duties including; receiving inventory, fulfilling sales orders, shipping, data entry, procuring parts works in process, cycle counting, resolving inventory discrepancies. I learned everything I could gradually taking on new responsibilities; I implemented new procedures improving processes, opened lines of communication between departments and worked my way up to a management position.

Tempe, Az

Reviewed current software/hardware and made recommendations for new solutions. Managed projects that involved outside vendors and internal programmers to guarantee the desired results. Ensured data security, integrity, and backup for multiple departments and platforms. Worked with all levels of employees to determine end user needs, provided support and training. I continuously increased my knowledge of the Market Research Industry, the networks and proprietary software we used to add value to my position. I met with clients and prospective clients to discuss concerns and provide reassurances of our ability to meet their needs.

Tempe, Az

I was brought in to help resolve payroll issues due to miscommunication within the Pre-load Department and Payroll Processors. I acquired the necessary reports and analyzed them for recurring issues, I evaluated the processes for collections of data and made necessary changes. It was critical to work with the employees, the supervisors, and the payroll processors to build trust and mutual respect in order to accomplish my goals. I built relationships with the outside payroll processors that allowed me to get corrections made even after soft deadlines. I earned the trust of the employees by proving my dedication to their concerns with results. I earned the respect of my supervisors by finding resolutions to the department issues, taking credit for both my successes and my failures. Working together we brought payroll errors for the department down from 5-10 per week to zero in the first month.

Tempe Az

Tracking of all high value packages, routed through the Tempe hub, from departure to arrival.Physically locate and check incoming packagesVerification of signature from recipient - request driver return for signature if not acquired at time of delivery. Reported to supervisor any anomalies or failures.

Mesa, Az

Flowers Forever is a family owned business, it was my first employment opportunity. I began by washing buckets for flowers, over the years I continued working in many capacities both seasonal, part-time, and full time. I mention my employment with the flower shop because that is where I began to learned these critical skills:Team Work, Self Instruction, Dedication, Loyalty, Customer Service, Complaint Resolution, Customer Retention, Team Building, Management, Human Resources, Business Decisions.

Bachelor Of Science (Bs), Computer Information Systems

Activities and Societies: As an adult student my activities during my time at ASU primarily consisted of working to support my family.

Transfered To Arizona State University

Course work required for the application to the CIS program at ASU W.P Carey School of Business

Certificate Of Completion (Ccl) In Nurse Assisting, Nursing, A

Pre-Nursing Studies

Activities and Societies: Course work required for application into the RN program.