- Promoted to leadership in June 2023, taking on an expanded role with increased involvement in strategic initiatives.- Spearheaded expansion of the PMO, driving substantial organizational growth.

- Established and developed the Project Management department, optimizing its structure and workflow.- Supported a team of project managers by creating and implementing a growth matrix to foster their professional development and advancement.- Developed comprehensive departmental guides and training materials to standardize operations, facilitating scalable growth.- Identified and addressed operational inefficiencies company-wide, thereby enhancing overall business processes.- Managed complex client projects with a focus on efficiency and continuous improvement, playing a pivotal role in driving company expansion.

- Recognized for fostering a culture of effective teamwork within the project unit, ensuring all members contributed to delivering value and supporting company objectives.- Coordinated multiple projects to ensure efficient organization and accountability within the team, emphasizing task completion and meeting deadlines.- Managed project scope by overseeing timelines, budgets, and change orders, and addressing risks promptly to ensure customer satisfaction.- Facilitated Agile Ceremonies to enhance collaboration with clients and internal teams, optimizing project processes including Sprint Planning, Backlog Health, Resource Planning, and Time Tracking.- Oversaw critical data management across platforms like Jira, Tempo, Confluence, and Salesforce, ensuring accurate and streamlined operations.

- Delivered administrative and end-user support across various cloud platforms, specializing in Salesforce implementations.- Integrated third-party applications with Salesforce to streamline and enhance data management workflows.- Conducted data cleansing and migration to ensure data accuracy and reliability during platform transitions.- Created detailed training materials and provided workshops for end-users and management, promoting the successful adoption of Salesforce solutions.

- Led the company's technology infrastructure's design, implementation, and oversight to support growth and efficiency.- Strengthened cybersecurity protocols and coordinated offsite technical support to maintain system integrity.- Transitioned the organization’s data management system to Salesforce, significantly improving operational processes.- Directed teams through Salesforce updates, including the migration from Classic to Lightning, to enhance usability and scalability.- Seamlessly integrated third-party tools with Salesforce to expand functionality and efficiency.

- Identified and implemented process improvements to optimize daily operations.- Spearheaded the deployment of a data management system for accurate record-keeping and reporting.- Planned and coordinated company events, ensuring their success.- Collaborated with the accounting team on billing and financial management to support business operations.- Earned recognition for exceptional attention to detail, problem-solving, and providing technical support.

Assisted children with basic spelling, speaking, fine motor skills, and social ability development.