Manages a team responsible for defining and maintaining the BISO Operating Model and leading horizontal governance and oversight for all core BISO functions. Responsible for the ongoing maturity and simplification of the BISO operating model; own and drive all efforts to ensure adherence to the operating model and define measurements to monitor effectiveness• Responsible for establishing and executing the strategic direction and oversight for the Global BISO team and its functional areas, including CSWT, GBAM, Support Functions, Core Technologies, GIS, and the Secure Solutions Design team• Responsible to drive solutions to define and enable control enforcement of Security requirements across the enterprise • Responsible for risk governance and the establishment of robust routines which will allow for the appropriate level of oversight and visibility into the BISO risk portfolio for active issues and sustainability• Responsible and accountable for all BISO regulatory engagement, global compliance operational risk engagement, and corporate audit engagement including TRAs, exams and independent assessments of BISO processes

Managed a team responsible for governing and maintaining Identity and Access Management (IAM) standard requirements, adherence framework and all Audit, Exam and Regulatory responses. Supported risk partners through targeted assessments and thematic issue identification. Managed portfolio of IAM issues, risks, and exceptions. Served as Process Owner, responsible for identifying and documenting central processes to cascade across the enterprise in alignment with standard requirements. • Developed and implemented a standard adherence framework, including governance routines and engagement with key stakeholders across the firm, driving partnership and transparency into IAM requirements • Streamlined IAM standard requirements to ensure clarity and simplification within requirements; partnered with FLU/CF/CIO team to assist with implementation requirements, as necessary• Led the IAM portion of the Coordinated Cybersecurity Review (CCR), including several deep dive sessions with regulators, supporting documentation for 100+ requests; exited the exam with no Matters Requiring Attention (MRAs) in the IAM space

• Provided coverage through risk reviews and assessments to identify opportunities to reduce thematic information security risks• Reviewed and challenged security controls and risks related to the core information security functions (network & infrastructure security, data loss prevention, patch management, threat prevention, incident & event management, third party info security, identity & access management, and application security)• Reviewed, challenged, monitored, assessed and tested information security processes and controls• Used subject matter expertise and broad technology experience to provide insight and risk mitigation influence related to businesses processes; maintain knowledge of regulatory expectations related to Information Security • Conducted program, process, and forward-looking assessments; effectively communicated and reported on operational risk oversight and coverage activities

Global Technology and Operations, Enterprise Shared Services• Led analysis of enterprise high risk processes; conducted high level operational assessments of the processes, reviewed internal control environment including assessment of open issues and complaints, external regulatory landscape, state of compliance with applicable policy• Drove ongoing assessment of high risk process pipeline, maintained status and key criteria ratings; delivered recommendations and supporting documentation to senior leadership team • Coordinated responses with Front Line Units and Operational Risk senior leadership for OCC Exams

* Coordinated and performed pre-sale activities for new customers including data analysis, and on-boarding new customers. Analyzed cost savings opportunities for existing customers.* Developed formal documentation including SOWs, SOP’s and Process Diagrams, as well as implementing enhancements to document templates.* Served as a subject matter expert for the Product Management team to identify enhancement opportunities for existing applications.* Served as project manager to on-board new accounts. Coordinated efforts with multiple diverse IT and business teams to plan, schedule and drive the discovery, scoping, design, development, testing and implementation phases of all assigned projects.* Assisted in the analysis and design of new business processes around requirements definition, information gathering, and consistent documentation methodologies. Made recommendations regarding the standardization of IT requirements methodology in order to reduce cost, improve productivity, improve quality, reduce risk, improve cross-group coordination, and improve customer and associate satisfaction.* Working knowledge of SQL server

* Managed a complex account with annual sales revenue of ~$8MM across a multi-plant platform* Translated requirements and use case scenarios to designers, ensuring there is a clear and concise understanding of requirements. Reviewed test conditions and expected results for product performance and user acceptance testing.* Applied in-depth professional experience and broad knowledge of both business and technology to analyze and develop integrated solutions to resolve moderate to complex technical or business issues. Actively interacted with customers to understand business needs, identify the best solution, and architect the processes to meet their needs.* Supported complex, deadline-driven operations with the ability to identify goals and priorities in order to resolve issues in initial stages* Responded to customer RFP’s, providing process documentation and identifying areas for potential cost savings; served as Project Manager on all new projects and enhancement requests, ensuring seamless execution and overall client satisfaction* Proven track record of accurately completing research, gathering requirements, and proposing ideas/plans to senior management and sales within demanding time frames* Played a key role in the development and roll out of a complex Cost Allocation reporting process (Business Objects); maintained ongoing reporting requirements and enhancements * Created and implemented a complex billing process using Microsoft Excel in order to calculate monthly unit costs