Lisa Cook

Lisa Cook Email and Phone Number

Product | Customer experience | Self-service @ Remitly
Lisa Cook's Location
Seattle, Washington, United States, United States
Lisa Cook's Contact Details
About Lisa Cook

WHAT I DO // I am a dynamic product leader and content strategist who gets things done and has a hell of a good time doing it. I believe in data-driven decision making, diverse teams, and constant collaboration. I believe in surrounding myself with people who are smarter than me. While I love managing teams, I never hesitate to jump in and get my hands dirty.WHAT I KNOW // e-commerce, digital project management, content strategy, product management, budget management, vendor and agency management, experienced CMS trainer both in-person and online, including online course creation, communicating within all levels of an organization, strong knowledge of online retailing, usability, user experience, digital trends and toolsTHE TECHNICAL STUFF // Adobe Experience Manager, Adobe Analytics (Omniture,) Search Engine Optimization (SEO), Google Anyalytics, Salesforce, JIRA, Daptiv Project Portfolio Management, Adobe Creative Suite, Adobe Captivate, Articulate (e-Learning), Microsoft Office plus experience with HTML, CSS, and Dreamweaver.

Lisa Cook's Current Company Details
Remitly

Remitly

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Product | Customer experience | Self-service
Lisa Cook Work Experience Details
  • Remitly
    Director, Digital Support Product
    Remitly Apr 2021 - Present
    Seattle, Washington, Us
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  • Remitly
    Sr. Manager, Digital Customer Self-Help
    Remitly Feb 2019 - Apr 2021
    Seattle, Washington, Us
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  • Hulu
    Digital Content Manager, Product Education
    Hulu Nov 2016 - Jan 2019
    Santa Monica, Ca, Us
    - Led the design, development and strategy for all service experience content- Led a team of content creators tasked with creating great work that supports our viewers and internal service teams- Product Manager for Hulu's help site (help.hulu.com)- Lead strategist for all viewer-facing support content and personalization- Product Manager for Hulu's internal knowledge base- Lead strategist for all internal, self-directed training content and development2017 Accomplishments:- Led the content strategy and launch of the new help.hulu.com. The site received a Salesforce Trailblazer Award.- Led the optimization of help.hulu.com which saw 62% increase in natural search traffic in 2017- Added training content creation responsibilities to my team, which involved the revision of the content team's operating model, role types, and talent management plan - Led the creation of digital content guidelines, including defining the tone of voice for Hulu's customer support content
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  • Hyatt Hotels Corporation
    Manager, Digital Content Strategy
    Hyatt Hotels Corporation Apr 2008 - Sep 2016
    Chicago, Il, Us
    - Led the rewriting, testing, and development of the digital content strategy and guidelines for 600+ hotel websites- Managed and directed a team of full-time and contract editors and writers - Created analytics dashboards and data visualization reports to depict success metrics and progress to key stakeholders and executives- Managed the localization strategy, vendor relationships, and $500K budget for language content on hyatt.com
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  • Firstbank Corporation
    Loan Servicing Specialist And Internet Banking Administrator
    Firstbank Corporation Jun 2003 - Apr 2008
  • Careerbuilder.Com
    Account Manager
    Careerbuilder.Com Oct 2006 - Apr 2007
    Chicago, Illinois, Us
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Lisa Cook Skills

E Commerce Content Strategy Project Management Marketing Strategy Hospitality Customer Service Management Photoshop Marketing Communications Digital Marketing Illustrator Microsoft Office Sales Business Process Improvement Digital Strategy Content Management Systems Content Development

Lisa Cook Education Details

  • Alma College
    Alma College
    Business Administration

Frequently Asked Questions about Lisa Cook

What company does Lisa Cook work for?

Lisa Cook works for Remitly

What is Lisa Cook's role at the current company?

Lisa Cook's current role is Product | Customer experience | Self-service.

What is Lisa Cook's email address?

Lisa Cook's email address is li****@****att.com

What is Lisa Cook's direct phone number?

Lisa Cook's direct phone number is +131278*****

What schools did Lisa Cook attend?

Lisa Cook attended Alma College.

What are some of Lisa Cook's interests?

Lisa Cook has interest in Dachshund Wrangler, Chicago Dweller, Karaoke Addict, Travel Junkie.

What skills is Lisa Cook known for?

Lisa Cook has skills like E Commerce, Content Strategy, Project Management, Marketing Strategy, Hospitality, Customer Service, Management, Photoshop, Marketing Communications, Digital Marketing, Illustrator, Microsoft Office.

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