Lisa F. Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

Johns Creek, Georgia, Us

BeyondTrust Software, Phoenix, AZSenior Engagement Manager, Service Delivery (Feb 2017 – Sept 2018)Managed all aspects of Privileged Access Management (PAM) and Identity Access Management (IAM) projects and scope. Performed technical oversight activities for all BeyondTrust Solutions. Staffed and managed consultants in the delivery of professional service engagements to ensure customer satisfaction. Liaised with executive leadership and sales account teams on strategy, project scope, timelines, status, and resource allocation to resolve deployment and product related issues. Developed statements of work, negotiated budgets, and managed billable hours and expense reports. Collaborated with cross-functional teams to provide project guidance and technical oversight.Key Achievements:✔ Successfully coordinated and delivered multiple short- and long-term projects.✔ Expertly negotiated high dollar, high value professional services engagements which resulted in millions of dollars of additional software licensing revenue.✔ Created referenceable customers through high customer satisfaction survey scores during project closure.✔ Recognized as trusted adviser to both customers, internal technical teams, and partners.✔ Completed internal technical training of BeyondTrust solution(s), achieving the highest level of technical certifications in all products.

Houston, Texas, Us

Negotiated service agreements/hours, schedules, consultant expertise, SOW terms, and conditions. Monitored and tracked hours and created service metric reports. Participated in weekly pipeline, forecasting, and scheduling calls. Developed statements of work. Provided logistical support to customers and consultants during services engagements to ensure services were delivered timely and met customer expectations. Served as the escalation point with technical support after services engagements for product or software issues.Key Achievements:✔ Implemented processes and procedures that helped generate $3M in services projects in one quarter.✔ Exceeded both 2013 and 2014 revenue goals for Central and Canada Regions.✔ Obtained a maximum chargeability for a team of eight (8) Hewlett-Packard professional services consultants each quarter. Hewlett Packard Principal Security Consultant and Customer Engagement ManagerWorked closely with sales account executives on business requirements to deploy Statements of Work objectives. Provided technical oversight on multiple engagements from inception through completion. Managed customer implementations using Agile and guided customers on best practices. Promoted to HP Service Delivery Manager.Hewlett Packard ArcSight Senior Security ConsultantConfigured and installed ArcSight loggers, connector appliances, and software. Consulted with Customers on IT security, event filtering and aggregation, administration and maintenance, asset and network modeling, content creation, and system health monitoring. Promoted to HP Principal Security Consultant and Engagement Manager.

Training And Certifications

Bachelor Of Science - Bs, Information Systems / Business Management