Lisa Mccullough Email & Phone Number

Chicago, Illinois, United States

Illinois, United States

Reviewed the project with the developer, discussed, implemented, refined processes, new ideasIncluding design and features, researched and tested project development, building the alpha version of www.Beescribe.com.Beescribe is a giant notice board on the world map where users occupy democratically sized areas to share and endorse content creating open and conversational news at various geographical levels while being paid in crypto tokens for their contributions.

Illinois, United States

Created Detailed Business Requirement Documents (BRD) for appointment schedule functionality, technician hiring, billing invoice, employee login, customer/employee email routing, and calendar set,credit card payment system, live chat support, employee manual, code of conduct, new hire packet, email consolidation/response notification, customer reviews, and content for website.

Homewood, Il

Reviewed and issued claim payments for medical, dental, and vision claims submitted by patients, hospitals, and physicians. Kept abreast of all policy updates, state, and federal law requirements. Provided customer service. • Processed medical, dental, and vision claims for active and retired members • Followed adjudication policies and procedures to ensure proper claim payment• Met productivity and quality standards.• Perform technical reviews and analysis to determine benefit allowance along with benefit category of each• Claim Renewal review• Provided timely customer service to members, providers, billing departments, and other insurance companies• Requested coordination of benefits, accident information and medical records• Assisted team members to insure quality service for clients• Plan and Policy interpretation for multiple employer groups• Research claim overpayments and request refunds• Log telephone calls in the system• Strictly adhere to patient information protection and HIPAA guidelines• Able to type at 50+ words per minute accurately

Chicago, Il

Reviewed, prepared, and submitted appropriate bill forms to third parties and/or patient families. Kept abreast of all state, federal, and local law requirements for billing. Provided customer service. • Responded to requests for additional information• Reviewed rejects and rebills• Completed corrections necessary in a timely manner• Analyze accounts for adjustments and/or refunds• Calculated and posted appropriate adjustments• Maintained a minimum number of credit balances, using reports or other tools• Various projects and reports related to patient accounts• Appeals• Assisted with training and policy documentation

St Louis, Mo

Supervised Patient Accounts Representatives for Government Payers. Completed Medicare Credit Balance Reporting. Government & Biller Audits. Submitted payroll, Employee Reviews, and New-Hire Interviews. • Developed billing processes• Soarian & Legacy system training• Hospital departments/Patient Accounts liaison • Assisted departments and management transitioning to the Soarian system• Charge Description Master (CDM) Member• Trained/Mentored new and existing employees• Completed special projects• Appeals

Department/Patient Accounts Liaison. Supervised Team of Government Billers. Monitored/Resolved account issues. Completed Government and Biller audits. Department spreadsheet accounts reporting. Medicare credit balance reporting. Ordered office supplies. Promoted from Medicare Biller to Patient Accounts Lead for Barnes Jewish West County and St. Peter’s Hospitals (BJC).Coordinated daily operations in the Billing area.Cosmetic and Special Accounts Billing. • Promoted from Medicare Biller to Patient Accounts Lead for Barnes Jewish West County and St. Peter’s Hospitals (BJC)• Coordinated daily operations in the billing area• Cosmetic and special accounts billing • Customer Service to physicians, patients, families, staff, visitors, and other departments• Trained/mentored new and existing employees• Nominated Patient Accounts Champion employee • Shared Governance Unit Practice council member• Corporate Description Master committee member• Employee Survey committee member• Systems Analyst • Assisted in creating Patient Accounts Training Manual • Back-up Biller/Pre-biller • Clinical trials • Appeals

Education record

Medical Coding

Education record

Education record

Education record