Lisa Fourman Email & Phone Number

• Provided customer-matching service to 80-100 consumers per day.
• Utilized technology to service incoming consumer inquiries.
• Multitasked in a fast-paced environment.
• Successfully interacted with multiple internal departments.
• Worked closely with management to ensure high-quality output.

Charlotte, North Carolina, United States

• developed original content for business publications and websites
• customized brand message to capture target audience interest & drive engagement
• entered text based and numerical information from source data into company databases within time limits
• controlled the quality and quantity of electronic messages being sent from within and received by my client's organization

Rock Hill, South Carolina, United States

• Managed a team of customer care agents after only 4 months.
• Ensured that each caller was satisfied through my use of great customer service.
• Resolved callers’ complaints as a shift supervisor in a timely manner.
• Dispatched calls to on-call medical staff and managed utilities outages.

Rock Hill, SC, United States

• Answered incoming calls and resolved callers' complaints.
• Routed calls to appropriate resources and documented all call information.
• Remained professional toward callers at all times, even when callers were hostile.
• Responded promptly to callers' inquiries in an empathetic and professional manner.

Charlotte, North Carolina Area

• Created a website for a local tribute band and created content for their social media profiles.
• Wrote and published 20+ blog posts concerning business, mental health, and gaming for authority websites that include Thrive Global, Grown Gaming, and Freelancers Union.
• Wrote a blog post that received 8k views on a well-known British gaming website.
• Created a social media calendar for a well-known local transformational coach and published the posts on that calendar.

Charlotte, North Carolina Area

• Successfully spearheaded campaigns on platforms, including Facebook and Craigslist.
• Managed social media planning for execution of marketing strategies and community management.
• Implemented marketing and promotion tactics that led to 50% renewed interest in products listed on social media platforms.
• Monitored the online presence of the company's brand and engaged with users, strengthening customer relationships.

• Memorized entire line of company products & services, including prices and special discounts.
• Remained courteous and calm, even during moments of customer displeasure.
• Handled 50+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services for customers as needed.
• Entered information from invoices into a spreadsheet of current customers.

Charlotte, North Carolina

• Routed incoming and outgoing phone calls on a multi-line phone system.
• Copied and faxed correspondence and documents.
• Assisted with entering data, such as customer orders, into the system.
• Sorting and delivering of mail; postage.
• Preparation of correspondence such as letters on an as needed basis.