In my role as a Health Customer Success Manager II at Alight Solutions, I serve as the main point of contact for Health Benefits delivery, addressing client needs and ensuring project success through detailed planning and collaboration with stakeholders.

In my role as a Health Technology Analyst at Alight Solutions, I led projects by analyzing requirements and implementing system solutions to ensure a positive participant experience. I acted as a systems technology expert, collaborating in a global team environment to mentor and guide team members on technology and quality assurance principles.

In my role as a SW QA Domain Analyst III at Kronos, I developed and executed test plans for the Workforce Central software application. I analyzed and troubleshot incoming issues, collaborated with developers, and ensured customer expectations were met.

In my role as a Quality Assurance Specialist II at Stromberg, I led the testing efforts for new software releases, collaborated closely with developers to assess risk, and was the subject matter expert on the Payroll Rules Engine. I also reviewed documentation for Release Notes and Help Files.

In my role as a Systems Analyst at Hewitt Associates, I provided expertise in creating analysis specifications and designing test plans. Working closely with the Ongoing Delivery Group, I translated intricate client requirements into system specifications. Additionally, I managed the work of aligned Setup Configuration Analysts, reviewed testing and configurations, and effectively communicated team status. I also took the lead on important projects such as the annual enrollment recalc/reprint process and new hire coordination.